Hendrick Motors of Charlotte - Mercedes-Benz

David King and team at Mercedes Benz of Charlotte were awesome to work with. David was very knowledgeable and patient as my husband and I were making up our minds on which vehicle to purchase. He went ou awesome to work with. David was very knowledgeable and patient as my husband and I were making up our minds on which vehicle to purchase. He went out of his way to answer our questions and he checked back with us several times to make sure we were satisfied with our purchase. I would definitely go back and purchase another vehicle from them in the future. More

Our buying experience at Hendrick was exceptional. Our sales rep, Chris Kriak was very knowledable, friendly and answered all our questions during our time with him. He even gave us a complete tour of the sales rep, Chris Kriak was very knowledable, friendly and answered all our questions during our time with him. He even gave us a complete tour of the dealership including the service area when I asked if we could see everything. The dealership itself was very clean and large. When we completed our sales process, he had one of their service techs give us a complete indoctrination of our new car. He explained how all the options worked and even programmed our garage remote and cellphones to the new car. I highly recommend Hendrick Mercedes and Chris Kriak as a sales rep. More

Service!! Great Service..... Jon did an outstanding Job!!! and the Rest of the Team that dealt with great too.. I could not be more pleased with the overall Great Service..... Jon did an outstanding Job!!! and the Rest of the Team that dealt with great too.. I could not be more pleased with the overall service.... I would high recommend this Dealership!! More

Great service couldn’t be better answered all my questions as well as getting me up to speed with technology on most of the cars questions as well as getting me up to speed with technology on most of the cars More

I could not be any more pleased with the overall experience I had in becoming an owner of a Mercedes-Benz. Everything was perfectly delightful. experience I had in becoming an owner of a Mercedes-Benz. Everything was perfectly delightful. More

It was an amazing experience with Hendrick! I was treated with the highest level of respect. Doing business with them is filled with sincerity and professionalism! with the highest level of respect. Doing business with them is filled with sincerity and professionalism! More

Great Service and Speed Just like the Mercedes-Benz brand, the service at Hendrick Motors of Charlotte - Mercedes Benz is 5 star top notch. My car was taken straight to servi Just like the Mercedes-Benz brand, the service at Hendrick Motors of Charlotte - Mercedes Benz is 5 star top notch. My car was taken straight to service while I waited in their nice, clean, and relaxing waiting room with delicious snacks and beverages. Servicing the car took exactly as much take as they said my service will take. If the car was to take much longer than they estimated or need to be repaired they were ready to get me in a nice new loaner so I may continue the rest of my day with no further disruption. My car service representative, Joey Tillis, came over to the waiting room intermittently to keep me up to date on how my car was doing and how much longer it will take. It was nice to see that they care and understand that your time is valuable. Once my car was done, I was able to seamlessly get into my car and head home. It was nice to see that with a global Pandemic going on they were kind enough to disinfected my interior free of charge. More

Unfortunate Experience Leased a lemon. MB to buyback. Hendrick didn't offer to help purchase another vehicle. Purchased another MB elsewhere. Great experience with Service R Leased a lemon. MB to buyback. Hendrick didn't offer to help purchase another vehicle. Purchased another MB elsewhere. Great experience with Service Rep Alex More

Consistently Great Experience - Sales and Service I have had an excellent experience - from Cam in sales to Michael and Eric in service. Everyone goes the extra mile and genuinely cares about the I have had an excellent experience - from Cam in sales to Michael and Eric in service. Everyone goes the extra mile and genuinely cares about the customer experience. I was initially very pleased with the ease of negotiating a deal on a car that I really wanted. And - I continue to be impressed with the service experience. Excellent - and excellent every time, which is really what makes Hendrick Mercedes stand out from other dealerships. More