Hendrick Motors of Charlotte - Mercedes-Benz

Excellent I took my car in for the B service. I made the appointment with the very friendly and knowledgeable service adviser Alex Roach. I was treated with re I took my car in for the B service. I made the appointment with the very friendly and knowledgeable service adviser Alex Roach. I was treated with respect.The service was the best. More

Car service Chris Biche is an excellent service advisor, I believe the entire team are as well, I only service my Mercedes at Hendrick dealership ever since I bou Chris Biche is an excellent service advisor, I believe the entire team are as well, I only service my Mercedes at Hendrick dealership ever since I bought it in 2009 , that’s why I feel that as if I just purchased it It feels and drives like a new Mercedes More

Exceptional Quality Service I took my car for the 30,000 mile service. Thanks to Mr. David Vaughn, I was given an exceptional quality service. The quality of services I have give I took my car for the 30,000 mile service. Thanks to Mr. David Vaughn, I was given an exceptional quality service. The quality of services I have given have always exceeded my expectations More

Wale Shelton Hendrick Mercedes Experience 🥰 Wale Shelton was amazing we just purchased a 2019 S AMG 560. Wale gave us a Hendrick Experience that I cant brag enough about. He listened to our ne Wale Shelton was amazing we just purchased a 2019 S AMG 560. Wale gave us a Hendrick Experience that I cant brag enough about. He listened to our needs and concerns. We got everything we wanted but most of all we will never forget how Wale made us feel. So that made our decision very easy. The Wale Shelton Hendrick Mercedes Experience Charlotte NC off Independence Blvd. Forever a Hendrick & Wale Customer😎♥️ More

Amazing!!! From entering the dealership to exiting, the staff, service was phenomenal. The staff treated me with the upmost respect and courtesy, like they was g From entering the dealership to exiting, the staff, service was phenomenal. The staff treated me with the upmost respect and courtesy, like they was glad I was there. My referral came from a friend, this was truly a GREAT recommendation!! I’m glad I came to Hendrick Motors for service. More

I went to this dealership recently to test drive with the intention to buy a 2020 GLS. While at the time everyone I worked with was very nice and friendly, I have since had a very different experience. My h intention to buy a 2020 GLS. While at the time everyone I worked with was very nice and friendly, I have since had a very different experience. My husband & I wanted a black car with dark interior. A white with dark interior was offered to me which wouldn’t meet my needs and asked if the could send me information in their black cars and what options were on the. I was sent some specs of black cars with beige interior with a rather blunt statement Telling me if I chose to buy a black car with dark interior they would not be offering any discounts. They could offer me discounts on any other color but not black due to its popularity. I explained this is not what I’m looking for and asked if they could let me know what they could find in the colors I’m looking for. Since that time I have made calls, left voicemails, and sent emails. I have received ABSOLUTELY no response back, not even something letting me know they couldn’t find what I am looking for. Ian extremely disappointed with this dealership and Mercedes. This is not the experience I anticipated while shopping for an $80000 luxury car with a company of Mercedes’ reputation. I would not recommend Hendrick’s as a dealership to family & friends and this wouldn’t recommend them on the Internet either. This experience has me questioning if I want to purchase a Mercedes at all. Very Disappointing! More

Always great service from Michael Duerr and his support Team We always receive friendly service from Michael and his team at Hendrick Motors. Everyone is genuinely friendly and professional and a pleasure to wor We always receive friendly service from Michael and his team at Hendrick Motors. Everyone is genuinely friendly and professional and a pleasure to work with. More

I purchased a bmw from this dealership. It was night time when I got there because I live in Hickory. The sales man showed me on the papper work were o was charged for "paint correction ", he stated they fix when I got there because I live in Hickory. The sales man showed me on the papper work were o was charged for "paint correction ", he stated they fix all the paint scuffs and chips. It was 600 hundred dollars! Well next upon inspecting the car the paint had a lot of very bad damage to one door and the front bumper. I took pictures and confronted then sales man. They stated the best they can do is give me a discount on painting both parts. I asked what did I pay 600 dollars for, why no response. They have sence stopped returning my calls. I also had the card stop running (this car was a certified pre own bmw) with in 6 months. Again I confronted them and asked what does certified mean if you dont find problems or warranty stuff that breaks that soon. Told me " it's just to look the car over for peice of mind" well I sure have that now dont I?? More

Great dealership Always a great experience, sales & service - Joey Tillis in service, always very professional, always very thorough, car is always nicely cleaned wit Always a great experience, sales & service - Joey Tillis in service, always very professional, always very thorough, car is always nicely cleaned with having to ask at pick up. More

Sprinter Service I work with Jonathan Fortier every single time I bring my Sprinter Van in and he and the Group at Hendricks have been Excellent to work with. They pro I work with Jonathan Fortier every single time I bring my Sprinter Van in and he and the Group at Hendricks have been Excellent to work with. They provide Excellent Service and know I can trust them with my vehicle. I will continue to give them a 10 on Every single Survey as they always go far above the call of duty. Thank you for working with me. More