Hendrick Motors of Charlotte - Mercedes-Benz

Always the best experience Friendly people , always on top of everything One of the best dealerships Love working with Michael Duerr He is always on top of th experience Friendly people , always on top of everything One of the best dealerships Love working with Michael Duerr He is always on top of things and very kind and helpful More

Excellent service I recently had a check engine light come on. I immediately went to the dealer without an appointment. My service representative, Joey Tillis meet me, I recently had a check engine light come on. I immediately went to the dealer without an appointment. My service representative, Joey Tillis meet me, told me what he thought the problem was, had a technician check the car, arranged a loaner car, and called me later in the day to tell me what they had found and when my car would be ready. It is so good to have a deciated service representative who knows me and my Mercedes. Joey makes all the difference. More

Warranty repairs Chris Biche did an outstanding job in finding our problem with the technicians, maintaining communication with us and providing us with a loaner vehic Chris Biche did an outstanding job in finding our problem with the technicians, maintaining communication with us and providing us with a loaner vehicle. We are very pleased with the dealership and the friendly professional service Chris and the staff provided us. More

service Alex Roach was an exceptional advisor. My car was taken care of with the utmost professionalism and in such a timely manner. What an exceptional serv Alex Roach was an exceptional advisor. My car was taken care of with the utmost professionalism and in such a timely manner. What an exceptional service department! More

Flawless Experience/ Sales and Service Hendrick Mercedes-Benz will always be my only dealership of choice. For over 10 years I have experienced superior customer service skills in both the Hendrick Mercedes-Benz will always be my only dealership of choice. For over 10 years I have experienced superior customer service skills in both their sales and service team. Each and every person on that team takes pride in their work whether it’s the person greeting me in the showroom or service department. Any time I take my car in to the service department I know that my assigned contact michael duerr will handle everything very professionally and efficiently. More

Excellent Customer Service I bought my car at Hendrick Motors of Charlotte and had a very good experience. I have done all of my service there and have had consistently good cu I bought my car at Hendrick Motors of Charlotte and had a very good experience. I have done all of my service there and have had consistently good customer service from everyone at the dealership. I work and travel for work alot and have always been able to get in and out of the dealership quickly. Chris Biche is the Service Manager with whom I have worked; he has been very professional, thorough and has made solid recommendations in terms of maintenance for my car and also told me things that I didn't need to do. The staff is really nice throughout. I recognize that there are other service options near my office but I would rather drive to Hendrick and work with the people I know and trust. More

Service Manager, Tim Kalo I have read past reviews of the service manager at Hendrick Mercedes and think people writing the negative reviews have him mixed up with someone else I have read past reviews of the service manager at Hendrick Mercedes and think people writing the negative reviews have him mixed up with someone else. I have been buying new cars since age 20 and am now in my 60's. Tim Calo is the "Best". He listens to his customers and works with them to the best of his ability. I never have seen him upset, he stays calm no matter how angry the customer gets. I have delt with numerous service managers at different dealerships in past years. He is the best and I am thankful to have someone that is so dedicated to his job and offers Quality outcomes. He cares! Thank you Tim Calo for servicing my car and caring for it as it was your own. Catherine Watts More

Top rate. Superior My recent service was for 50k service, a recall issue, and purchase of new tire. Mr. Tillis was very professional and explained as necessary matters My recent service was for 50k service, a recall issue, and purchase of new tire. Mr. Tillis was very professional and explained as necessary matters concerning my car. He kept me informed as to the progress of work being performed on my car. More

Service plus repair. Joey Tillis was extremely helpful and professional. Highly recommended. There was a required repair where the part was in Germany and would take thr Joey Tillis was extremely helpful and professional. Highly recommended. There was a required repair where the part was in Germany and would take three weeks. He was able to locate the part in another dealer and shorten the wait to a few days. More