Hendrick Motors of Charlotte - Mercedes-Benz

Phenomenal experience! From the receptionist to the finance professional, the quality of customer service was superb! My car salesman Nick Tyson created a fun, enlightening From the receptionist to the finance professional, the quality of customer service was superb! My car salesman Nick Tyson created a fun, enlightening experience for me. Go and check him out! More

A service The service was excellent. I was kept informed of the progress of the service. I would highly recommend this dealership to anyone needing service. T The service was excellent. I was kept informed of the progress of the service. I would highly recommend this dealership to anyone needing service. Thank you. More

Exceptionally fast and courteous service. Jonathan has been nothing but professional and courteous on my visits. He always has helped get me in , made sure the job was complete and got me back Jonathan has been nothing but professional and courteous on my visits. He always has helped get me in , made sure the job was complete and got me back on the road. That’s earned my business for years tocome More

A very good experience I found the car I wanted on Facebook...went to the dealership and they made it happen. It was a pleasant experience. Tyler is a great asset to Hendri I found the car I wanted on Facebook...went to the dealership and they made it happen. It was a pleasant experience. Tyler is a great asset to Hendrick Motors. He went over and above and I really appreciate him. More

Great Experience My husband and I purchased a certified pre-owned vehicle from this dealership, and our experience was phenomenal. From our initial phone contact with My husband and I purchased a certified pre-owned vehicle from this dealership, and our experience was phenomenal. From our initial phone contact with Mark to our interactions with Sean the Salesperson, and Eric in financing, everyone was professional, courteous and a lot of fun to work with. We would definitely recommend Hendrick dealerships. More

Service Visit They are always easy to deal with, no hassles at all. The Waiting room is very clean with several amenities. The Staff treats you better than family. They are always easy to deal with, no hassles at all. The Waiting room is very clean with several amenities. The Staff treats you better than family. More

Battery Replacement The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance. The roadside help arrived within 30 minutes and su The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance. The roadside help arrived within 30 minutes and successfully jump-started my car. The technician tested the voltage strength remaining in the battery and suggested that the battery be replaced as quickly as possible. I then went straight to Hendrick Motors of Charlotte to have the battery replaced, obviously without an appointment. Alex Roach, my Service Adviser, met me as I pulled into the garage, and assured me that they had the appropriate battery in stock, and could install the replacement quickly. Less than one hour later my car was ready and returned to life! I am very appreciative for the quick and professional service that my car and I received. More

Excellent Clean and comfortable waiting room with several amenities. The warm and inviting staff and my service manager who only serves to please!!!! I would Clean and comfortable waiting room with several amenities. The warm and inviting staff and my service manager who only serves to please!!!! I would recommend them for above and beyond customer service with a smile!!! More

Recall Easy in and easy out with no hassles. They also gave me a loaner and had my car washed inside and out. Also had a nice waiting area. Easy in and easy out with no hassles. They also gave me a loaner and had my car washed inside and out. Also had a nice waiting area. More

Wonderful They checked for every recall and replace my radiator under warranty. I will be back for my inspection in a couple months. The waiting room is amazing They checked for every recall and replace my radiator under warranty. I will be back for my inspection in a couple months. The waiting room is amazing. More