Hendrick Motors of Charlotte - Mercedes-Benz

Great Experience My husband and I purchased a certified pre-owned vehicle from this dealership, and our experience was phenomenal. From our initial phone contact with My husband and I purchased a certified pre-owned vehicle from this dealership, and our experience was phenomenal. From our initial phone contact with Mark to our interactions with Sean the Salesperson, and Eric in financing, everyone was professional, courteous and a lot of fun to work with. We would definitely recommend Hendrick dealerships. More

Service Visit They are always easy to deal with, no hassles at all. The Waiting room is very clean with several amenities. The Staff treats you better than family. They are always easy to deal with, no hassles at all. The Waiting room is very clean with several amenities. The Staff treats you better than family. More

Battery Replacement The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance. The roadside help arrived within 30 minutes and su The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance. The roadside help arrived within 30 minutes and successfully jump-started my car. The technician tested the voltage strength remaining in the battery and suggested that the battery be replaced as quickly as possible. I then went straight to Hendrick Motors of Charlotte to have the battery replaced, obviously without an appointment. Alex Roach, my Service Adviser, met me as I pulled into the garage, and assured me that they had the appropriate battery in stock, and could install the replacement quickly. Less than one hour later my car was ready and returned to life! I am very appreciative for the quick and professional service that my car and I received. More

Excellent Clean and comfortable waiting room with several amenities. The warm and inviting staff and my service manager who only serves to please!!!! I would Clean and comfortable waiting room with several amenities. The warm and inviting staff and my service manager who only serves to please!!!! I would recommend them for above and beyond customer service with a smile!!! More

Recall Easy in and easy out with no hassles. They also gave me a loaner and had my car washed inside and out. Also had a nice waiting area. Easy in and easy out with no hassles. They also gave me a loaner and had my car washed inside and out. Also had a nice waiting area. More

Wonderful They checked for every recall and replace my radiator under warranty. I will be back for my inspection in a couple months. The waiting room is amazing They checked for every recall and replace my radiator under warranty. I will be back for my inspection in a couple months. The waiting room is amazing. More

BEST DEALERSHIP EVER! I have had an aversion to car dealerships in the past for all the classic reasons. This was totally different. I never felt pressured and the entire I have had an aversion to car dealerships in the past for all the classic reasons. This was totally different. I never felt pressured and the entire process was relaxed and enjoyable. Parker was my salesman and he was quickly responsive to calls and emails. He took a lot of time to make sure everything went smoothly on the day we came in. Eric in finance was a joy to work with. I could not give a higher recommendation to these individuals or this dealership. More

Service Department This is my second time using this particular location. I recently moved closer to this location. The Service Department Contacted me to resolve my iss This is my second time using this particular location. I recently moved closer to this location. The Service Department Contacted me to resolve my issue More

Good service experience I had a problem with the brakes on my 2017 E300. I could not release the brake after parking my car. A message on my dashboard advised me that service I had a problem with the brakes on my 2017 E300. I could not release the brake after parking my car. A message on my dashboard advised me that service was required. I got an appointment at Hendricks where the problem got taken care of in a quick and efficient manner. The service person I dealt with was John Fortier who provided excellent service. More

Hendrick Motors M Benz was great!! Dylan H. Was great Our experience with the purchase of our next Mercedes Benz was amazing one! We always go out of town to buy them because Charlotte always seems to giv Our experience with the purchase of our next Mercedes Benz was amazing one! We always go out of town to buy them because Charlotte always seems to give off an air in the car buying business that I don't prefer, but this MB lot had the one I wanted and it was priced decent enough that I could consider not having to make a longer drive outside of Charlotte this time. Trust me I was prepared to do so. I had two others that were already in place as a backups to make the trip. Now let's tell you who and what made this experience like none other.. Our Sales Rep aka Client Advisor Dylan H. was perfection. He sold us. I actually think if I hadn't had him I wouldn't have bought the car. He seemed very humble, but very knowledgable, and super helpful in paying attention to our concerns, questions, and concerns about the car. Every thing we brought up was addressed immediately. We'd done our research and he didnt shrug us off, he was willing to pull up Kelly Bluebook with us and see the trade value was more. Needless to say it was what we said and Dylan had the value with FM adjusted. He also quickly resolved a concern we found with the car immediately on the spot. He didnt say well I don't know what to tell you, what do you want me to say? I mean do reps that say that want a sale or not? I just walk off even if Iiked the car so good job for not saying that to us. I actually thought at that moment this may be where we leave because most times salemen always fail to appease the situation, but he handled it like a pro. Dylan was just a pleasure and genuinely helpful guy to wheel & deal with. I feel like a repore was created and I trust him. That's a big statement to make with a guy you dont know and is a car salesman. So well done. I'd buy from them again if he' s there or refer my family because of our experience with him. I'm pretty sure if I'd received any other Advisor there there, I would have not purchased the car from them and would not be writing this review. Lastly, here I am one week later and a rock hit the windshield from an industrial truck and my ins. wanted to verify with Hendrick the window wasn't this way upfront. Well he still went out his way to follow up with me to keeping me more informed than them that they hadnt called yet, so I stayed on them to get it done.. Hes just excellent at his job and Hendrick is lucky to have him. He should be a Finance Manager! I do recommend the lot all due to this guy. There was much more he did to impress us but I cant write it all down here. Even my little son , said" He was such pleasant man." lol... and he's 8. So highlights: Knowledable, on our side to get to get the deal done, super pleasant, genuinely appreciative, post purchase helpful and willing to still assist us even a week later staying in touch with us. What more can you ask for? More