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Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
903 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 903 reviews
May 14, 2016
Friendly, professional,knowledge,Courteous When you consider making a vehicle purchase, the thought of a Mercedes can be intimidating. Mercedes is a safe car and very dependable. That's what I When you consider making a vehicle purchase, the thought of a Mercedes can be intimidating. Mercedes is a safe car and very dependable. That's what I wanted for my family. When you walk in to Hendrick Motors of Charlotte-Mercedes Benz & Sprinter no matter how you are dressed or look, I feel you will be very well taken care of. Remember they are there for you! 😄 More
by Freight Train
Employees Worked With
Itzik Benisti
May 13, 2016
MB of Charlotte I would like to thank Itzik and the rest of the Mercedes Benz of Charlotte staff in helping me with my recent purchase. Mercedes Benz should be proud I would like to thank Itzik and the rest of the Mercedes Benz of Charlotte staff in helping me with my recent purchase. Mercedes Benz should be proud of how their dealership is represented in the Charlotte area, as I am sure the standards and expectations are high. Thank you again, and keep up the good work! I would definitely recommend MB of Charlotte to anyone shopping for car or SUV. Go see Itzik! More
by Mgriffith21839
Employees Worked With
Itzik Benisti
May 07, 2016
Kaih @ Hendrick Mercedes A+ I had a wonderful buying experience with Kaih and Hendrick Mercedes. Respectful, honest and no games!!! Manager, Hunter and and finance manger Nancy w I had a wonderful buying experience with Kaih and Hendrick Mercedes. Respectful, honest and no games!!! Manager, Hunter and and finance manger Nancy were also top notch! Thank you for making this purchase enjoyable. More
by Mochahank
Employees Worked With
Hunter sales manager and Nancy in finance , Kaih Reed
May 02, 2016
Kaih's First Impression by Michael A. Williams Ms. Reed, offered and presented herself in a Very Professional Manner. I was impressed with her product knowledge, capability of problem solving and c Ms. Reed, offered and presented herself in a Very Professional Manner. I was impressed with her product knowledge, capability of problem solving and core interest in my concerns. I didn't even have to bring my vehicle in to eliminate a concern of my Telephone Service for a 2011 S-550 she offered to do a complete demonstration on lot vehicle, which saved me a lot of valuable time and effort. Being able to think using an alternative impressed me the MOST. Thanks Kaih, and thanks for being a product of a Great Institution HBCU NC State A & T University which my Father and Grand Daughter are Alumnus. Looking Forward to Working with you again for future concerns, be it Technical or Sales. Best Wishes, Michael A. Williams Owner since 1973 More
by BigDaddy Michael
Employees Worked With
Kaih Reed
May 02, 2016
Hendrick Motors- Outstanding experience with Bryan Boney I drove close to 200 miles to Charlotte to buy Mercedes GL 450 from Hendrick Motors of Charlotte. I was not sure if my drive will be of any value or I drove close to 200 miles to Charlotte to buy Mercedes GL 450 from Hendrick Motors of Charlotte. I was not sure if my drive will be of any value or not but I can tell now that it was totally worth driving down there. I give full credit to Bryan Boney for making my overall buying experience very smooth, straightforward and informative. He provided upfront all the car details and the buying process. Once I was at dealership, he explained patiently all the car features and made sure I've all the information to make my buying decision. Bryan's service didn't stop with the sale of the car and he made several follow-up calls to answer any questions I've and to know my experience with this GL 450. If you want the true Mercedes Ownership experience, give a call Brian Boney! Thank you Bryan!! More
by Vick K
Employees Worked With
Bryan boney
April 25, 2016
Shea White, Hendrick Motors of Charlotte - Outstanding We generally hate car dealerships and the process of buying a car, but Shea White was honest and straightforward with no pressure. We now travel acro We generally hate car dealerships and the process of buying a car, but Shea White was honest and straightforward with no pressure. We now travel across town to go to this dealership even though the Mercedes dealership on South is closer all because of the service level and professionalism offered by Shea White and his co-workers in the service department. Thanks Hendrick Motors of Charlotte and thank you Shea! More
by peasefamily
Employees Worked With
Shea White
April 21, 2016
Flawless experience A special thank you to Kaih Reed for helping me with all the details involved in the purchase of my new GLC-300. Needing a new car, but not knowing e A special thank you to Kaih Reed for helping me with all the details involved in the purchase of my new GLC-300. Needing a new car, but not knowing exactly what I wanted, Kaih helped me narrow the choices to make that decision much easier. Her friendliness made it fun and her professionalism made it happen. More
by cthompson
Employees Worked With
Kaih Reed
April 18, 2016
Excellence! My experience at Hendrick Motors of Charlotte surpassed my expectations! The customer service I received was amazing! I've already told all of my fri My experience at Hendrick Motors of Charlotte surpassed my expectations! The customer service I received was amazing! I've already told all of my friends that I will be a customer for life. Whenever I feel the desire to be treated wonderfully, I'll just stop into Hendrick Motors of Charlotte! More
by K.Barnes
Employees Worked With
Chris Autry, Nancy
April 06, 2016
HENDRICK MOTOR'S...Brian Boney I am member of AMG Private Lounge. Several members from all over the country have experienced Hendrick Motors of Charlotte and have nothing but prai I am member of AMG Private Lounge. Several members from all over the country have experienced Hendrick Motors of Charlotte and have nothing but praise and recommendations. More
by tirechain
Employees Worked With
Bryan boney
April 06, 2016
Horrible Experience I bought my car to Hendricks for service in August for a diagnostic to provide me with feedback on what was wrong with it because the battery would no I bought my car to Hendricks for service in August for a diagnostic to provide me with feedback on what was wrong with it because the battery would not hold a charge. After the diagnostic was done, I was advised that all I needed was a battery from Mercedes and that would solve all my problems. So I advised Brad to go ahead and replace the battery. After the battery was replaced and the car was being detailed, I received a call advising me that all the fluids had come out the bottom of my vehicle and that my car was stuck in the car wash. I was advise that I could pay $186 for another type diagnostic to be performed so it could tell me what the problem was. At that time I was frustrated. I sent my husband to the dealership to speak with the service manager because the car was running when it came in and it wasn’t my fault that the car broke and the diagnostic should be taken care of by Mercedes because it was in their care not mine. Shortly after this I loss my son in a tragic car accident so I forgot all about what was going on with the car. I had to deal with my other children and my battle with depression. December I called Brad and advised him to go ahead with the diagnostic and call me to tell me what the issue was. This time it was the radiator hose that I had repaired back in July. So I said go ahead and fix it. I was called and told the part had to be ordered and it should be in the next day. After that I was never notified that the part came in, if the car was fixed or anything. My brother called to take care of the bill and was never able to get in contact with Brad. He called and asked me did Brad ever work because he is never able to get him on the line. January 23, I came to picked the car up from the dealership and all the lights were on in the dashboard. The associate that drove the car under the bay was baffled and confused and stated for me to wait to talk to Brad about the light on in the dashboard. I was advised that the car was fine and that the car needed to be driven for 2 hours and everything will be fine. I drove the car for an hour and the car shut off and started smoking with my 2 year old child in the car in the middle of the snow storm. I called Brad to advise what happen but he was not available and I never received a call from him. I spoke with Tom the service manager and told him what had occurred and he said he would be glad to look at the car but the car was there since August. What does that have to do with the situation at hand? I was told the car was fine and just imagine if I wasn’t pulling up in my neighborhood and was on the interstate like how I planned, things could have went very differently. I had my car towed to the dealership on Monday and I have not received a call to say what is wrong or what they think maybe the issue. I had my car repaired at this very same dealership where I was advised I had a gas leak. I had the leak repaired only to find out that I still had the leak some months later and I had to bring the car back in for the same repair after I had paid about $1800. I think that some of the people at this dealership are very rude and very unprofessional. I dealt with Blake before and he was very kind and very helpful. I contacted him before when I was unable to get in contact with Brad. The communication at Hendricks service department provided is very poor. Sent several emails and never received a response. Called several times and no none wanted to help More
by VeeQue
Employees Worked With
Brad and Tom in Service
