Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 847 reviews
November 25, 2015
Excellent I can't explain in 25 words how helpful Itzik was to me. He did not rush me , make me feel old or handicapped: really nice. I can't explain in 25 words how helpful Itzik was to me. He did not rush me , make me feel old or handicapped: really nice. More
by Candy girl
Employees Worked With
Itzik
Helpful November 24, 2015
Purchased 2nd car in 60 days I live near Huntersville but get better service from Itzik at Mercedes charlotte on Independence. Itzik is the most reliable car rep Ive ever experie I live near Huntersville but get better service from Itzik at Mercedes charlotte on Independence. Itzik is the most reliable car rep Ive ever experienced, enough soU drive an extra 40 miles to work with him. I bought a ysed E400 from him in October and likedit. He kept in touch , i had toreturn to the service dept and Itzik came over to visit while waiting, we talked anout cars, he suggested why not drive some new ones while I was waiting. We did and I traded my car in for a new one. This was not my plan but I am glad I dud. More
by Joe123
Employees Worked With
Itzilk
November 23, 2015
Lori Zwick Itzik Benisti was a big help and went above and beyond to support my busy schedule. Tom in finance was easy to work with as well. Itzik Benisti was a big help and went above and beyond to support my busy schedule. Tom in finance was easy to work with as well. More
by LZwick
Employees Worked With
Itzik Benisti
November 23, 2015
Awesome people The people are exceptional. The new showroom and facility overall is amazing. Very comfortable. A stress free environment when making such a big de The people are exceptional. The new showroom and facility overall is amazing. Very comfortable. A stress free environment when making such a big decision. Never was pressured. More
by Benz owner
Employees Worked With
Itzik Benisti
November 23, 2015
purchase experience This was our first experience with Mercedes and Hendrick Motors. From the moment we walked in, we knew we could expect a quality presentation. The s This was our first experience with Mercedes and Hendrick Motors. From the moment we walked in, we knew we could expect a quality presentation. The showroom was large with most models on display, and we were greeted with a friendly reception. After only a short time, we were greeted by Itzik Benisti as our sales consultant. Itzik was most informative, and after only a short while, we were convinced that a Mercedes was the car for us. We made our decision on selecting a car, with every question answered honestly and professionally. Purchasing a car in the past has always been stressful, argumentative and unpleasant. Miller, the sales manager, came to introduce himself after our arrival, and enforced our decision that we were in the right place. After the purchase, both my wife and I felt like royalty. Itzik Benisti, even after the sale, we consider to be a friend and supporter of the Mercedes product. Hendricks should be proud of him. More
by fisherman
Employees Worked With
Itzik, Benisti
November 23, 2015
Great customer appreciation From the moment I arrived at Hendrick, till I was driving away in my new Benz, I felt respected and appreciated. Prompt assistance and compassion with From the moment I arrived at Hendrick, till I was driving away in my new Benz, I felt respected and appreciated. Prompt assistance and compassion with concerns. Very happy customer. More
by JenB
Employees Worked With
Itzik Benisti, Gantt Howell
November 23, 2015
Encouraging I was greatly encouraged by the professionalism and respect I received from all the staff. The salesmen Itzik Benisti was very knowledgable of the car I was greatly encouraged by the professionalism and respect I received from all the staff. The salesmen Itzik Benisti was very knowledgable of the car and was most helpful which made my purchase painless. I would highly recommend this dealership and Mr. Benisti to others. Dr. Leon Threatt More
by Pastor77
Employees Worked With
Mr. Itzik Beniski
November 23, 2015
Classy Customer Service Being from out of state, most of my research for a vehicle was done online prior to arriving at Hendrick Motors of Charlotte. My inquiry about a used Being from out of state, most of my research for a vehicle was done online prior to arriving at Hendrick Motors of Charlotte. My inquiry about a used car was met with a quick response by Bryan Boney over the phone. The details of the purchase as well as preliminary paperwork were handled quickly and efficiently by Bryan during our phone conversation in order to minimize my time at the dealership the following day. There were some minor cosmetic things that needed to be corrected after the purchase of the vehicle. Bryan made sure that I had a courtesy vehicle to use while my vehicle was being repaired and met me more than halfway from the dealership to make the exchange. Mr. Boney provided unparalleled service and I would be eager to do business again with he and his team. - Nathan More
by Nate713
Employees Worked With
Bryan Boney
November 19, 2015
Out of this world! I cannot praise this dealership or my experience with salesman Shea White enough! I went in without a solid model in mind (wasn't even thinking a Ben I cannot praise this dealership or my experience with salesman Shea White enough! I went in without a solid model in mind (wasn't even thinking a Benz!), and over the course of our time together he not only educated me on the obvious reasons for why a C250 was a great deal, but also how it would be a solid investment and incredibly dependable now and down the line. He was honest and showed true integrity in his answers and in the ways he discussed price and options with me; I never once felt like I was working with a slick salesguy who wanted a sale. If you want someone who's going to actually make car shopping - dare I say it? - fun and enjoyable, go with Shea and definitely pick Mercedes of Charlotte. I was also overwhelmingly impressed with the service of Business Manager Pete Morreale. Again, he showed true integrity and the utmost amount of professionalism, and I would wholeheartedly recommend this dealership to anyone because of him! They have made a lifelong customer out of me. Go Benz! More
by kchid
Employees Worked With
Shea White; Pete Morreale
November 18, 2015
Dealer rater Every body are friendly.. Greet you with a smile.,knowledgable of the product .Very patient in answering whatever questions you ask.Over all I'm happy Every body are friendly.. Greet you with a smile.,knowledgable of the product .Very patient in answering whatever questions you ask.Over all I'm happy with service... Good job More
by marlene
Employees Worked With
Eric Duval
