Hendrick Motors of Charlotte - Mercedes-Benz

Excellent service Highly recommended. Bryan Boney did an excellent job, I would highly recommend him to anyone seeking to purchase a vehicle. Very knowledgeable and fri Highly recommended. Bryan Boney did an excellent job, I would highly recommend him to anyone seeking to purchase a vehicle. Very knowledgeable and friendly, his customer service goes above and beyond satisfactory. More

SHME ON YOU HENDRICK MERCEDES (SERVICE DEPT) I bought a Mercedes C230 and went to do its first oil change in Charlotte Hendrick Mercedes, and this guys are a xxxxing arrogant. First, they told me I bought a Mercedes C230 and went to do its first oil change in Charlotte Hendrick Mercedes, and this guys are a xxxxing arrogant. First, they told me they will call me after 1 hr to pick the car after they are done with oil change and they didn't. Then, when i went to pick my car like 6:30 and why they took almost 3hrs, i found the dealerchip closed. I found one guy from the service and i explain everything to him and he told me to call the person who was in charge of my car. i was confused and said he works with you so why don't just you call him cos i don't have his number. IT was a a joke to listen to that kid just telling me just go and come back tomorrow. Seriously???, how about i had plans to get out of town and he said that is your business. i was shocked. i mean at least they could have politely told me that there was a mistake and its gonna be available tomorrow. No way, he was like saying, i don't even wanna say it. . Shame on You!!! More

Hendrick Motors of Charlotte I wanted to put my seal of approval on what I consider to be the best dealership I ever bought a car from and am on car #67. I have lived in 7 states I wanted to put my seal of approval on what I consider to be the best dealership I ever bought a car from and am on car #67. I have lived in 7 states over the last 30 years and have? purchased cars all over the place ?. Wwhen I purchased my first car from Hendrick Motors of Charlotte?, something was different. This car buying experience was ?unique because Hendrick actually knew the difference between buying a car and creating a relationship. I traded a car and purchased a new one and was treated with respect on both deals. Everyone knows what I am talking about, you get a deal on one and lose on the other car. After the first transaction it was evident to me where I would shop for cars from that day forward and up to now I have purchased 9 cars from Hendrick. I think you have to feel comfortable with all aspects of the dealership, not just sales, but service and the facility you will be spending time over the years. Hendrick Motor Group is by far the best dealership I ever bought a car from, they truly know how to treat their customers. Mark Averi Charlotte NC More

Sales Experience Sean made our purchase experience a great one. He is such a friendly and professional sales associate. We were just looking and not planning to purc Sean made our purchase experience a great one. He is such a friendly and professional sales associate. We were just looking and not planning to purchase the day we stopped in Hendrick, but Sean found the car we wanted and helped make it fit within our budget, so we drove off the lot that day with our new car. We love it and could not have been happier with the friendly and easy process Sean made our car buying experience. I highly recommend Sean Taffe and Hendrick Motors - great service and great people! More

Pruchase of E550 with Sean Taffe The purchase of my pre owned E550 was an excellent experience. My Client Advisor was Sean Taffe who gave guidance regarding options and made the proce The purchase of my pre owned E550 was an excellent experience. My Client Advisor was Sean Taffe who gave guidance regarding options and made the process very easy and void of pressure. Very pleased with the purchase and follow up by Sean Taffe. My plans are to be a Mercedes Benz owner for life based on this well handled purchase. More

My Hendrick Bying Experience After I mad up my mind with the car I wanted and decided to purchase, I put together what I took to own my ride. Soon I got at the dealership, I put o After I mad up my mind with the car I wanted and decided to purchase, I put together what I took to own my ride. Soon I got at the dealership, I put on the table all the mine I have for purchase. The only thing I did not like was the time the whole process took me to get behind the wheels. I arrived at dealership at 11 am and left at 9 pm. This is my third Mercedes and I had always received an excellent care and I enjoy their service More

Sean Taffe If you're going to do business with Hendrick Mercedes, you owe it to yourself to work with Sean. In addition to being kind and knowledgeable, he make If you're going to do business with Hendrick Mercedes, you owe it to yourself to work with Sean. In addition to being kind and knowledgeable, he makes sure you're satisfied with your vehicle and the service you receive. He listens when you talk, follows through from beginning to end and sincerely wants the customer to be happy. More

2014 GLK 350 Purchase My friends and family have been using Hendrick dealerships for years, but this was my first time. With each visit to Hendrick Motors of Charlotte, I My friends and family have been using Hendrick dealerships for years, but this was my first time. With each visit to Hendrick Motors of Charlotte, I was treated with the upmost respect and was never once pressured into buying. On my initial visit, I spoke with Shea White to describe the exact vehicle I wanted. Shea was a great spokesperson for the company and was very easy to work with. I didn’t purchase that day, but I eventually ordered the perfect GLK 350. Even though I didn’t purchase the top of the line Mercedes, I was given top-notch treatment. Shea was my salesperson throughout the whole process and he did an excellent job of contacting me and keeping me informed. He continues to go above and beyond to make sure that I am 100% satisfied with my purchase. With such impeccable customer service, they have created a spokesperson out of me. More

Help, Exactly when we needed it. We depend on our Sprinter, it is our business, our livelihood. When others told us it would be two weeks before they could even look at our van, Hendr We depend on our Sprinter, it is our business, our livelihood. When others told us it would be two weeks before they could even look at our van, Hendrick Motors got us in the very next day, and back on the road. Time after time other shops have made me feel like a begger, Hendrick Motors made us feel like a Valued Customer. More

Above and Beyond We had the pleasure of dealing with Sean Taffe at Hendrick Motors-Mercedes Benz. Sean went above and beyond in finding myself and my family the right We had the pleasure of dealing with Sean Taffe at Hendrick Motors-Mercedes Benz. Sean went above and beyond in finding myself and my family the rights cars as well as making the transition easy and a pleasure. On everything, he went above and beyond traditional dealership service. Part of this included the personal delivery of one of the cars to FL. Dealing with Sean from in-state as well of out-of-state was great. He truly sets a standard and goes beyond of how a luxury brand should be represented. More