Hendrick Motors of Charlotte - Mercedes-Benz

Great Experience The sales and service experience was second to none from the sales and support people to the service team. I was extremely pleased with my purchase an The sales and service experience was second to none from the sales and support people to the service team. I was extremely pleased with my purchase and the support I was given. Thank you. More

Excellent Service Hendrick know how to make the car business very enjoyable! Friendly and knowledgeable people at every point made the purchase very easy. Our rep Brad Hendrick know how to make the car business very enjoyable! Friendly and knowledgeable people at every point made the purchase very easy. Our rep Brad Smith was great! More

Excellent Service for 14 years and going strong In March 2014, I returned to Hendrick to purchase my third Mercedes Benz since my first purchase in 2000. From the receptionists to the sales associat In March 2014, I returned to Hendrick to purchase my third Mercedes Benz since my first purchase in 2000. From the receptionists to the sales associate to service and finally to the finance associate; everyone was exemplary in their professionalism. When the time comes for my fourth Mercedes Benz, I will return to Hendrick. More

The friendly staff at Hendrick Motors of Charlotte were very OUTSTANDING. They were helpful with explaining every detail about the vehicle I was intrested in buying. Everyone was very helpful and very nice very OUTSTANDING. They were helpful with explaining every detail about the vehicle I was intrested in buying. Everyone was very helpful and very nice. Every corner I turned even to go to the restroom there was a smile on a workers face. This is the kind of service that every car dealership should have. The mananger Miller Warren greeted me after the signing of all the papers and was very appreciative of my business. I'm very pleased with my service and my new CAR. More

I stopped in at Hendrick Mercedes on Independence Blvd. to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and the sales areas. I was greeted both in the service department and on the sales floor and made to feel comfortable. I outlined to the sales associate what I was looking for in terms of options and price and was shown exactly what I was looking for, and in fact a vehicle with more options than I anticipated I could get but still within my price range. The entire process went seamlessly and to my satisfaction in every way. I found my sales advisor Jim Wetzel to be very knowledgeable and responsive to all my questions. Gantt Howell, the new car sales manager, did an excellent job of working with me on the price of the vehicle. Everything was very organized and made buying a car pleasure. I certainly recommend this dealership and location highly and look forward to doing business with them again at some point in the future. More

I have been doing business with the team at Mercedes since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning y since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning your business. Bill Oliver More

A very customer centered Organization! I would highly recommend buying not just from Hendricks motors, but also buy Mercedes! They both stand behind their vehicles after the sale! recommend buying not just from Hendricks motors, but also buy Mercedes! They both stand behind their vehicles after the sale! More

This is a BIG thank you to all the fine people at Hendrick Motors of Charlotte (NC). Far, far too often "bad reviews" overshadow the good experiences. A good review for me, shows earned trust... H Hendrick Motors of Charlotte (NC). Far, far too often "bad reviews" overshadow the good experiences. A good review for me, shows earned trust... Hendrick Motor of Charlotte has earned my trust for over 12 years now. Our most recent contact with service, sales, parts and financial was - as ALWAYS - great. The people are the best by far. They set the standard for great customer service! A very special thanks to manager Ed, Blake in service, Efrem in sales and Dick in financial. I could not even begin to thank the many, many other friendly voices and faces of the others that make the Hendrick Motors of Charlotte experience so welcomed to Mrs Rice and I. Warmest thanks, John and Margaret Rice More