Hendrick Motors of Charlotte - Mercedes-Benz

I have always had very good experiences at Hendrick Mercedes in Charlotte NC! Chris Biche is my service advisor and has always been very thorough and professional with me. The staff is genuinely nice and helpful; I feel very fortunate to work with everyone there.

Absolutely exceptional service in both the maintenance and parts department. The Service Advisors were like family. Being a licensed Aircraft Maintenance Inspector I’m very particular as one can understand. So accolades to every employee as you all certainly deserve it. Thank you all so much.

We have been customers of Hendrick Mercedes for over twenty years. We have always had excellent dealings with this dealership. We would not take our cars to any other dealer.

I recently purchased a new car from Hendrick Motors and my Adviser was Scott Miller. I could tell right away that Scott is a veteran in the business. There was no pushing, no pressure. Scott worked very efficiently at my pace. Would highly recommend Scott if you are looking for a new Mercedes.

I recently purchased a CPO from Hendrick Motors. Scott Miller was a tremendous help. Couldn’t have asked for better service. He made the whole process quick and easy. Answered every question I had and knew how to find exactly what I was looking for. Thanks Scott!

Recently needed recall work and several service items taken care of on my 6 speed, C230 Kompressor. Rebecca Naolu was my service advisor. Her professional demeanor, friendliness, and willingness to answer my every question amazed me. She personally oversaw the work being done on my vehicle. I was always updated and she ensured that what I wanted done was done and done just right as well as making excellent recommendations for some additional work that my car needed. The service techs did an excellent job in every aspect of the work being done. I can be pretty picky about work done on my vehicle but this experience was far superior to any other dealership I have delt with in the past 30 years! My favorite little car is back and in perfect operating condition thanks to the service team at Hendrick Mercedes-Benz of Charlotte! Thanks for a job well done!! I am locked into Mercedes ownership and look forward to many more years driving a Hendrick Motors Mercedes.

Needed my Service B done and the Navigation updated (free). Service was done and navigation updated and the vehicle was washed and cleaned. I used the concierge service where Hendrick came to my house and picked up the car and returned it the next morning. Great Service and Trey was a pleasure to deal with.

Our service Hendricks Mercedes service is always done well with attention to detail and getting the job done right. Chris Biche is an excellent service manager who is friendly, efficient, and extremely professional. We highly recommend Chris and Hendricks

I recently had the opportunity to have my car serviced using their convenient valet pick up. From beginning to end it was so convenient. Valet picked my car up and had it back long before I was ready to leave work. Can’t thank them enough for their efficiency and ease of both communication and payment. I certainly would recommend a service here anytime, especially for those who work during the day and don’t have time to drop your car off or pick up a loaner. Thanks again!

Chris did a great job taking care of my car!! Very honest and efficient, followed through on everything. I am comfortable going back to him in the future.