Hendrick Motors of Charlotte - Mercedes-Benz

Jonathan Toth is my advisor and he provides excellent customer service and is courteous. and easy to talk to. customer service and is courteous. and easy to talk to. More

Excellent customer service. The dealership when above and beyond to accommodate my needs. Very professional! The dealership when above and beyond to accommodate my needs. Very professional! More

I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited almost five hours with my autistic family member, who kept hounding me "I want real food & why can't we leave now?" which was very difficult. Jonathan truly listened, showed real understanding, and made sure this visit was smooth and stress-free. His kindness and compassion meant so much and turned what could’ve been a stressful day into a truly positive experience. More

I am very pleased with the level of service provided by Ryder Mullis during my recent appointment. Ryder Mullis during my recent appointment. More

Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly. More

Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tec several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to be done, and I am so appreciative of his time and efforts. Warranty service was completed with flying colors and once again confirmed my choice and Hendrik Mercedes. Thank you. More

Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience! He explained everything that was to be done and reviewed the final charges throughly. Great experience! More

Great service, provide easy to understand information, and John was great at communicating and explaining service recommendations! and John was great at communicating and explaining service recommendations! More

Jake did a great job, as did the service team generally. On point, and on time. On point, and on time. More

Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hit the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hitting the road after they have serviced, I know it is in good shape and road ready! More