Hendrick Southpoint Auto Mall

my buying experience from this dealership was a very good one. the people there are friendly and very helpful. this was my second vehicle from there and it seem even better than my first back in 2010. i woul one. the people there are friendly and very helpful. this was my second vehicle from there and it seem even better than my first back in 2010. i would definitely recommend this dealership when purchasing a new or used vehicle.Miss Birch was very informative and proactive when i i told her what i was looking for.this dealership puts the customers first and make sure they leave happy and very satisfied. thanks, Grady Baldwin More

It had been 13 years since we bought the car we were ready to say goodbye to. Performance is local and we liked that. The sales rep was only on the job 10 months but had a very good knowledge of the c ready to say goodbye to. Performance is local and we liked that. The sales rep was only on the job 10 months but had a very good knowledge of the cars and answered all our questions. The sales manager came and worked with us also. After finally deciding on the model and color (which look us a while) the closing of the deal went smoothly and the explanation of everything was very detailed and complete. We leased and one big selling point was that everything on the car, excluding tires, is covered for the full 3 year lease period. Their explaining of all the new technology which our old 2001 had none, was very good and very helpful Performance Automall in Chapel Hill is great. I highly recommend them. More

Customer service is "zero" at this dealership. I contacted this dealership to purchase a Porsche certified Cayenne. I was told that the car was available but while enroute to the dealership (4 ho I contacted this dealership to purchase a Porsche certified Cayenne. I was told that the car was available but while enroute to the dealership (4 hours away) to purchase the car, the dealership phoned to tell me that the car had been sold. Their "only" customer service reply came from their Porsche Manager, Mr. Colin Nugent, who said "I'm sorry" and nothing else. He made no attempt to locate a similar Porsche at another dealership. You would think that a dealership, which prides itself on "customer service", would have at least said "let us pick up your gas expenses" for driving to our dealership. This dealership is owned by the mega dealer, Hendrick's Automotive Group of Charlotte, and they too, proudly tout their "customer service." I found NO customer service and a "care less" attitude toward the customer. Over the last twenty years, I have purchased over ten "high end" autos from various Hendrick dealership, but from this point forward, I will look to other dealerships, and I advise you to do the same. More