Hendrick Subaru Southpoint

Quality of work is always dependable, work is always on schedule,and staff take the time to explain all that has been done and answer questions. Customer service department always follows up with a phone c schedule,and staff take the time to explain all that has been done and answer questions. Customer service department always follows up with a phone call to make sure work and experience were satisfactory. On the one time there was a "hitch" Gus Alen took the time to explain what and why and made sure follow up corrections were to our complete satisfaction. More

After hearing from a friend how much they loved their Subaru, we decided to do some research and see if one might be right for us. I check the online models at a few of the local stores to see who had w Subaru, we decided to do some research and see if one might be right for us. I check the online models at a few of the local stores to see who had what I thought we would like. I eventually requested a contact via two of the store’s websites. Let me just say, I was impressed with Performance from the start. Within about a minute, a woman named Shira had called me and told me that the Outback I had selected online was immediately available and asked when my wife and I could stop by to try it out. As soon as I had finished talking to Shira, I received an email from Fred Flack to confirm our appointment for that Saturday and introduce himself as our client advisor. This gave me a lot of confidence. Things got even better when I got to the store. Fred out the Outback I picked waiting for me and was perfect. I had kind of already knew it was right for us because a friend had let us take a spin in theirs, but after spending some time in a new on and asking Fred some questions, I knew we’d made the right choice. The car we bought had just arrived, so I didn’t think we could take it home the same day, but to my surprise, they told us we could go grab some lunch and they’d have it detailed, gassed, and ready when we returned, and it was. The pricing was fair. I knew what I thought I wanted to pay and they worked with me. I don’t like to haggle and I think they knew that and made things easy. Fred is a real asset to Subaru. I would recommend him without reservation as well as the Outback. I’d never thought of Subaru in the past, but I think I always will from now on. The Outback is as good for going to work as it is for putting our bike on the back and going out to the ATT. More

Dealership was recommended by an associate. The dealership owner is very reputable but apparently is not aware of how his employees lack of "Integrity & Accountability At All Levels" as stated in C dealership owner is very reputable but apparently is not aware of how his employees lack of "Integrity & Accountability At All Levels" as stated in Corporate Core Values have been compromised. Initial contact with dealership sales rep was cordial as you would normally experience. After test drive and follow-up negotiations, an agreeable purchase price was met and order process was initiated. Promise of VIN number would be provided in a couple of weeks from order entry. Never heard back from the sales rep. so as a buyer initiated the contact to find out the delay of providing a VIN number. Rep responded that one had not yet been provided and is checking into it "regularly." Twenty-eight (28) days had passed and no type of update or contact from the dealer rep. So once again I sent an email requesting update. Rep stated within the body of the email that as soon as the vehicle was built, a VIN would show up and estimated arrival date. Thirteen weeks had passed from order placement without ANY correspondence update from the rep and was not at all pleased with his lack of communication. So another email was sent clearly stating the timelines and displeasure of how this rep was representing the dealership (mind you this person is supposedly their Senior Sales Rep). All of a sudden, I get a call stating that the vehicle I ordered arrived. So after 13-weeks, the vehicle arrives without warning. If the uncertainty of not knowing when a specifically ordered vehicle would arrive was not enough - here the kicker: The sales rep calls back and informs me that the vehicle I ordered that had finally arrived is NOT exactly as I ordered. It has several more options installed which amounted to almost $2000.00 more. Obviously they wanted me to pay for the additional options (nice bait and switch). Waited thirteen weeks for an incorrectly configured car. Their apologies were hardly sincere. There is allot more to this cluster ____ but I'll just leave it at that. Buyer Beware - you have been advised. More