Hendrick Subaru Southpoint

Bought a new battery for my 6 year old Forester at an auto parts store. After they installed it the check engine light was on. They couldn’t clear the code and told me to drive 50 miles and the computer auto parts store. After they installed it the check engine light was on. They couldn’t clear the code and told me to drive 50 miles and the computer should reset. It didn’t. Drove to Hendrick Subaru Southpoint service. Jeff Thomas looked at the car and noticed there was no power to the code reader! Jeff opened the hood and found a 7.5 amp fuse blown. There was a spare in the fuse box so he restored power to the reader and cleared the check engine light. He made sure all the windows were operating properly and reset the clock to the correct time. “What do I owe?” Jeff said “no charge, I’ve seen this before.” Above and beyond service at Hendrick. Something simple turned into an all day thing. Should have gone to Hendrick instead of the auto parts store. Live and learn. More

I have bought 3 Subarus from them and have had great sales staff and great service from the service department. sales staff and great service from the service department. More

Our sales person, Trevor, was polite and helpful. The dealership was clean and comfortable. Good experience overall. The dealership was clean and comfortable. Good experience overall. More

I purchased a car from this dealership in Feb of 2023. When I purchased the car, we were told that we were the first owners (the car had been a fleet vehicle) and that there were no accidents. The carfax When I purchased the car, we were told that we were the first owners (the car had been a fleet vehicle) and that there were no accidents. The carfax attached to the car at the dealership also said there were no accidents. I went to sell the car today because I no longer need it and the new dealership showed me the carfax that lists an accident on the car from the first owner on 12/23/22. This dealership also showed us that the paint job was different and that there was clear evidence of a repair. When I spoke to Hendrick they told me that there was no accident and that even if there was an accident it wouldn't impact the value of the car either when we bought it or when we tried to sell it. Rather than try to remedy the issue, the person I spoke just dismissed me, told me that I was just trying to get more money than it's worth (the car is worth what I asked for), and that I didn't understand how value and cost are different. I am so disappointed in this shady experience and Hendrick's complete lack of accountability and interest in helping fix the problem. Buyer beware. More

Great service! Kassandra Washause went above and beyond to ensure we received the assistance we needed. Kassandra Washause went above and beyond to ensure we received the assistance we needed. More

Great experience from start to finish! Shadi Jaber was wonderful to work with. Personable, knowledgeable, and kind. I bought a used Subaru and couldn’t be happier with it. All the staff me Shadi Jaber was wonderful to work with. Personable, knowledgeable, and kind. I bought a used Subaru and couldn’t be happier with it. All the staff members that I interacted with were great More

Brittany was an excellent sales rep. Personable and answered all my questions. I would return for my next car. Personable and answered all my questions. I would return for my next car. More

I purchased my 2023 crosstrek one month ago. I have received the best customer service from David House and Joseph Rossman. I also worked with Jake in finance and all three of these people mad I have received the best customer service from David House and Joseph Rossman. I also worked with Jake in finance and all three of these people made the process of purchasing my car a pleasure. I certainly will spread the word. More

Seamless buy and I would return to Hendrick for all my car needs.Awesome service car needs.Awesome service More

Shadi was a big help had great energy and worked to really help me get what I want and could afford happy with my purchase and loved the energy in the room really help me get what I want and could afford happy with my purchase and loved the energy in the room More