Hendrick Subaru
Hoover, AL
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681 Reviews of Hendrick Subaru
Great customer service rep, efficient and professional. However, moving here from Chicago, I’m disappointed. You do not wash the car, that was always a nice perk, no service coupons given and you do not of However, moving here from Chicago, I’m disappointed. You do not wash the car, that was always a nice perk, no service coupons given and you do not offer to drop the person at the mall or another destination. You can rise to this standard! More
This dealership is clean and well maintained but it seems to be struggling. The sales team work very hard to draw you in but don’t give you the significantly higher final price till right before you sign. Th to be struggling. The sales team work very hard to draw you in but don’t give you the significantly higher final price till right before you sign. The maintenance department keep careful records of services you need to do but don’t “keep track” of services you have prepaid for at vehicle purchase. They no longer seem to do the complementary “trip check” that other Subaru dealerships provide and have regularly missed simple issues like windshield wipers and headlight bulbs. I really liked this dealership several years ago when I bought my car, but something in their leadership or policies has changed. More
Excellent and timely service. I am a new customer, traveling to this location and had a problem with my windshield wipers and windshield fluid dispenser. They did a thorough inspe I am a new customer, traveling to this location and had a problem with my windshield wipers and windshield fluid dispenser. They did a thorough inspection and fixed my issue in an hour. I was very impressed with their professionalism and attention to detail. I will definitely be a regular customer. I give them a 10/10 rating for Service and customer satisfaction. More
This was truly one of the best service experiences I’ve ever had! Trent took care of all my automotive needs from start to finish, explained everything clearly along the way, and even went the extra mile b ever had! Trent took care of all my automotive needs from start to finish, explained everything clearly along the way, and even went the extra mile by sending me a video of the work being done. Exceptional service! More




