Hendrick Toyota Apex

We had a negative car-buying experience at Hendrick Toyota that left us disappointed. Because I was well cared for at my last dealership (Johnson Hyundai where I had purchased and serviced my car for t Toyota that left us disappointed. Because I was well cared for at my last dealership (Johnson Hyundai where I had purchased and serviced my car for the past 11 years of ownership), I was apparently naïve and too trusting when shopping for our next new vehicle. I anticipated feeling equally well-cared for as a customer at Hendrick; however, the stressful sales experience left both my spouse and me feeling let down and manipulated. We worked with salesperson Ashley Kurtzman, who said she has been with Hendrick Toyota for 10 years. We went to Hendrick on two different days during their year-end Toyotathon to consider potential choices. Ashley was friendly, patient, and helpful during the initial test drives and she provided good information on the vehicle features. We negotiated a price for a RAV4 Hybrid and then went home to sleep on it. We returned again after the holiday closures and test drove a Plug-in Hybrid we wanted to consider. After some deliberation we decided to stick with the first car, but it had been sold; however, Ashley said another one like it had just arrived on the lot. When we went to seal the deal, we asked about whether the newly arrived RAV4 Hybrid was the same price as the first one we’d picked out. Ashley left to check on price and when she returned, she informed us that Hendrick could do the same deal we had made on the first car, but failed to mention that the sticker price for the one they had sold was higher due to the specialty paint color, information that was relevant to price negotiations. When we got home and checked the prior paperwork, we realized that she had not been forthcoming about the price difference. This made it seem as if the sales team had been cagey, and we felt intentionally deceived -- not a reassuring start to the congenial dealer relationship we’d hoped to have. More

David did a. great job. He delivered my car to My door step. Very vey professional. great job. He delivered my car to My door step. Very vey professional. More

Beautiful, well organized with a friendly atmosphere. I had an appt. with Ashley K. Excellent customer service. I had an appt. with Ashley K. Excellent customer service. More

I really appreciate the small small details explained by Tom Mcclay in the process of buying . and appreciate the business with TOM MCCLAY. Tom is very knowledgeable and helpful.I really appreciate Tom for Tom Mcclay in the process of buying . and appreciate the business with TOM MCCLAY. Tom is very knowledgeable and helpful.I really appreciate Tom for his Kindness and Patience in the deal and last but not the least for helping me with the 2nd car key which was not there. More

The salesman that worked with us was very patient and clear, he explained everything in detail and made sure we got the information we needed. clear, he explained everything in detail and made sure we got the information we needed. More

I would like to give Hendrick Toyota of Apex a 5-star rating based on the outstanding customer service that I received from Salesman Roderick Jones. He is an excellent salesman, and this dealership is ex rating based on the outstanding customer service that I received from Salesman Roderick Jones. He is an excellent salesman, and this dealership is extremely lucky to have him as a part of their team representing them. His patience and kindness are guaranteed to take him a long way in life. Thank you again Roderick! More

Great experience buying a new car. Tom was knowledgeable and patient, not pushy at all. He helped me find the features that were best for me. Tom was knowledgeable and patient, not pushy at all. He helped me find the features that were best for me. More

Gerry, I thank you for your great attention and help with my purchase, I feel very happy and satisfied with my 2024 Toyota Camry, thank you for the time and dedication you gave me, you are very nice and atte my purchase, I feel very happy and satisfied with my 2024 Toyota Camry, thank you for the time and dedication you gave me, you are very nice and attentive, you have professionalism in customer service... THANK YOU VERY MUCH FOR EVERYTHING🩷🩷 More

These guys are the best, easy to deal with and transparent- ask for Roderick, he is just amazing transparent- ask for Roderick, he is just amazing More

Did everything I ask them to, cant believe I got the car I wanted at the price I needed, thanks for all ur help oneil I wanted at the price I needed, thanks for all ur help oneil More