Hendrick Toyota Apex

We just purchased a 2022 TRD Off-Road Premium 4Runner from Hendrick Toyota. We have been working with Sarena Williams since September 2021 to get us the perfect 4Runner. Sarena checked back multiple time from Hendrick Toyota. We have been working with Sarena Williams since September 2021 to get us the perfect 4Runner. Sarena checked back multiple times trying to get us what we wanted. We just had to be patient. I am a former 4Runner owner and wanted all the bells and whistles, when it finally arrived we are so excited. It had everything we needed in a 4Runner. It didn't have the off-road mats in it as they promised and she put them in herself. It was such an easy vehicle buying experience. Thank you again for everything! More

I purchased a Corolla, it is my first new car in the USA. The process was quick and easy. But particularly Amanda Russell who is my salesperson took very good care of me. As I am a foreign person, she patie The process was quick and easy. But particularly Amanda Russell who is my salesperson took very good care of me. As I am a foreign person, she patiently explained everything, and she was always polite and responsive. I highly recommend Amanda to everyone. More

I recently purchased my RAV4 hybrid here. My salesperson, Tom McClay, made the process so easy and kept communicating with me to ensure I got the car I wanted and on time. He really made me feel comfortable Tom McClay, made the process so easy and kept communicating with me to ensure I got the car I wanted and on time. He really made me feel comfortable and was super friendly throughout the whole process. I honestly had negative assumptions about dealerships, but Tom definitely changed my mind. I am so glad Tom, that I purchased my first car through you. So for anyone looking for a car for the first time or after, I highly recommend Tom McClay. I sincerely thank you and wish you the best. You are the man. More

I purchased my vehicle in August 2019. When I I purchased my vehicle in August 2019. When I first got my car, the service was wonderful. And, I do understand that Covid has changed m I purchased my vehicle in August 2019. When I first got my car, the service was wonderful. And, I do understand that Covid has changed many things in our world, but, the one thing it should not change is kindness and good service. Unfortunately, I feel that both have degraded at Hendrick Toyota. In September 2021, I noticed that my 2018 Prius, which I purchased from Hendrick in 2019, had areas of paint that had eroded off my hood. I called to come in to have it looked at. When I first called, I was told that the White Pearl paint had a recall. Of course as you know, for whatever reason, Toyota has recalled the paint on every other model but not on the Prius. Nonetheless, I brought my car in to have it looked at. When I pulled up, a young lady came to my vehicle. I told her why I was there and she was extremely rude. I mean, not just rushed, but very rude. I understand you are busy, I understand you are short staffed, but, there is never an excuse to b e rude to a customer the second they open the door. Thankfully, she was very quick to pass me off to someone else right away and I did not have to deal with her. The Sales Manager then came over to inspect my car. He explained to me that no, the paint was not covered and asked me to come into his office. Once in his office, he told me he would have to call and find out what would need to be done to see if Toyota would be able to cover the cost of repairing my paint. I left and he told me he would call me once he knew what I needed to do. That was on September 21, 2021. After not hearing from him for 2 weeks,(in his defense, my voicemail message did not say my name, but, he found have still left a message and didn’t) I called and spoke to the sales manager who told me I should go to the collision center and have them do an estimate and send it over to him. He told me that once he received it, he would call me and let me know if Toyota would cover the repair, if they would not, or if they would cover a portion of it. I asked if I needed an appointment to do that and was told "no, you can just go in". So, the following week, I went in only to be told that they were booked for that day and I could make an appointment to come in the following week. So, on October 18th, I went to have an estimate done. I was told it would be sent to David and gave them the fax number or email he had given me. I then called and left a message to let him know I had the estimate completed and it would be sent over to him. I also let him know that in the future, he should not tell customers that they did not need an appointment just in case he was not aware of that. Today is January 18th, 2022. I am still waiting to hear back. Not a word in over 2 months. That is horrendous service. My husband and I both purchased a car from this dealership in 2019, me in August and him in September. And then, because we were so pleased, we brought our son in in Sept 2019 and he also purchased a car from this dealership after completing his Basic Training and Airborne Training. He is now stationed at Ft. Bragg, and is constantly asked by new paratroopers where they can go to get a vehicle. Initially, he sent them to Cary, to this dealership. Thankfully, I have worked with one of the local Toyota dealerships and just today I did drive home in my brand new Prius! Not white and not from Hendrick. I am saddened by the rudeness and the fact that until I sent an email, I did not hear back. Even the email I received back was ONLY after I also contacted Hendrick Home office saying I hadn’t heard anything back. More

Awesome after long time I purchased my new truck 4Runner local dealership I special thanks Oneil Burton who works with me deal this done less then one hour i couldn’t Believe it very easy to purchase onli local dealership I special thanks Oneil Burton who works with me deal this done less then one hour i couldn’t Believe it very easy to purchase online I couldn’t have any word to explain please visit Hendrick Toyota in apex. Purchase. Don’t worry about youare in good that I thought also many thanks finance manager John Brennan . God you bless you see you next time More

My service writer Evan Jones was great explained my service thoroughly and went over what I needed and may have need in the future service thoroughly and went over what I needed and may have need in the future More

We had a wonderful experience with Tom McClay at this dealership. He was able to get us the EXACT vehicle we were looking for (that we were unsuccessful in locating at three other dealerships!) He also t dealership. He was able to get us the EXACT vehicle we were looking for (that we were unsuccessful in locating at three other dealerships!) He also took the time to help work with us to check off all of our "wish list" items and choose a financing plan that best met our needs. I HIGHLY recommend working with Tom to buy your dream car, too! More

I love my RAV4 Brian Blum fantastic salesman. It was a great decision to buy from Hendricks Toyota in Apex great decision to buy from Hendricks Toyota in Apex More

I met 'Brian Blum' when I was in the showroom. After that, I gave all my preferences to him to buy a new car. Then he took care of all the stuff for me to get a new 2022 Sienna car in a week even in the that, I gave all my preferences to him to buy a new car. Then he took care of all the stuff for me to get a new 2022 Sienna car in a week even in the rush market. Once the car was delivered to me he explained to me whatever questions I had on my mind and he gave extra tips about caring for the car. I was so happy that I got excellent customer service from him. Thanks, Brian Blum :) More