Hendrick Toyota Apex

Quick service. Although my service manager's name escapes me for the moment. The young gentleman was honest and helpful. He was eager to assist me with the questio Although my service manager's name escapes me for the moment. The young gentleman was honest and helpful. He was eager to assist me with the questions I had about my vehicle. More

45,000 mile service Took my 2016 4Runner in for 45,000 mile service.My service manager was Christopher Green he arranged for a recall on my 4Runner to be corrected .Chris Took my 2016 4Runner in for 45,000 mile service.My service manager was Christopher Green he arranged for a recall on my 4Runner to be corrected .Christopher kept me informed of the time it would take.It was a pleasure dealing with him. More

service on April 26, 2019-35000 mile checkup/inspection I have always gotten superior service at Hendrick Toyota in Apex! On my last visit Joad Turnquest was my service manager and he was very helpful in e I have always gotten superior service at Hendrick Toyota in Apex! On my last visit Joad Turnquest was my service manager and he was very helpful in explaining everything to me and keeping me informed about the service that was needed. I would not take my car to any other automotive service! More

Towed Vehicle Excellent service by Brian Dean. He advised towed vehicles are a priority and the Hendricks team performed as promised. You will be pleased with the Excellent service by Brian Dean. He advised towed vehicles are a priority and the Hendricks team performed as promised. You will be pleased with their service. More

100,000 maintenance checkup Don Silvester was my Service Manager for my visit. He did an outstanding job answering my questions and telling what were the tasks that would be pre Don Silvester was my Service Manager for my visit. He did an outstanding job answering my questions and telling what were the tasks that would be preformed as part of the 100,000 maintenance checkup on my 2010 Toyota Prius. More

Excessive charges for parts and work I was shocked in taking my RAV4 Limited edition 2015 model in for repair at the same dealership where I bought the car, where it has been taken religi I was shocked in taking my RAV4 Limited edition 2015 model in for repair at the same dealership where I bought the car, where it has been taken religiously for every service and maintianance need, as suddenly the driver's door will not lock or unlock by hand or remote. The cost to repair, $611 including a $371 charge for one small electricla part that clips in where the other clips out inside the door frame. The balance just to open the door panel, replace and place back. I find it outrageous. I am not sure that I will use Toyota Henrick Apex again and this shock has put me off buying from them again as I was about to do. More

Standard Service Brought my new 4Runner in for its 2nd service. Worked with Don who was great. The service was way faster than expected which was awesome. Brought my new 4Runner in for its 2nd service. Worked with Don who was great. The service was way faster than expected which was awesome. More

Heartfelt Respect The atmosphere is wonderful! Throughout the entire process from start to finish Kay (sale associate) treated us like family instead of judging us by o The atmosphere is wonderful! Throughout the entire process from start to finish Kay (sale associate) treated us like family instead of judging us by our credit score. We drive 3 hours to pick up our brand new Camry and I must say driving that far to get a car it was worth the travel. Kay was truly has a welcoming spirit and she stayed with us without the process make sure that everything was to our likening. If you are in need of a dealership Hendrick’s Toyota of Apex is the place to be. More

Had to wait over 3 hours for a tire rotation! I had used this dealership exclusively and regularly for routine maintenance. This time I went in to have the tires rotated and possible oil change. I I had used this dealership exclusively and regularly for routine maintenance. This time I went in to have the tires rotated and possible oil change. I set up an appointment on line. When I dropped off my vehicle I was asked if I'd be staying. I said no, I was dropping off, I had two children at home. After waiting to hear for 3 hours!, for what I thought would be a maybe 30 min appointment, I called to check on my vehicle. They didn't know the status and thought it might be done. When I asked why my vehicle hadn't been serviced at the 7:10 appointment. I was then told that when I say I'm dropping off my vehicle I would be getting it back at the end of the day. No where on the confirmation email for my appointment did it identify this "policy". When I dropped off my vehicle and asked if I was staying, at no time was I told that this would mean my vehicle would be placed on low priority and not available until the end of the day! I would have told them, that although I was dropping it off, I needed it back as soon as possible. When I was, understandably upset, at the gross delay of my vehicle being serviced, I was only told that this was the policy and I should have known. I'm very disappointed at this dealership not being fully forthright in their policy. I will not be using them again. More

Great customer service! The Service manager and the technician provided great information on service on the service of my vehicle. I enjoy coming to this service department! The Service manager and the technician provided great information on service on the service of my vehicle. I enjoy coming to this service department! Thank you for your excellent customer service. More