Hendrick Toyota Apex

First service I went to have some recall work done on my vehicle and they were very efficient! Everyone was very nice and the young man that helped me out was very I went to have some recall work done on my vehicle and they were very efficient! Everyone was very nice and the young man that helped me out was very professional! Highly recommend More

Service is always the best Great experience at this dealership. My personal service writer is Brian Deans. He is always courteous; thoughtful; and respectful. He listens and Great experience at this dealership. My personal service writer is Brian Deans. He is always courteous; thoughtful; and respectful. He listens and addresses my needs. At some dealers in the past I mostly walked away thinking I was "taken". Not here! I always feel I get the best attention and my money's worth. You can't go wrong taking your car here for service. I never bought a car from this dealer but I will the next time! More

30000 maintenance Check in was quick. I waited while the car was being serviced. My service rep reviewed the planned service & estimated cost first. I enjoyed reading a Check in was quick. I waited while the car was being serviced. My service rep reviewed the planned service & estimated cost first. I enjoyed reading an ebook and finished just as my car was ready. I appreciate that the bill shows line item details of all work performed. I am well pleased with the Hendrick service department. More

Excellent experience! No pressure from anyone. Entire staff very cordial and courteous. Great selection of new cars. I bought a new 2018 RAV4 within one half hour after a t No pressure from anyone. Entire staff very cordial and courteous. Great selection of new cars. I bought a new 2018 RAV4 within one half hour after a test drive. The sales rep SARENA WILLIAMS was so professional and a joy to work with. I recommend Sarena to anyone looking for a new Toyota. More

Friendly and timely I was just having the routine maintenance done and everyone was friendly. My vehicle maintenance was done within the wait time they quoted. No proble I was just having the routine maintenance done and everyone was friendly. My vehicle maintenance was done within the wait time they quoted. No problems! More

Bought a used car My overall disdain for car dealers my be a factor here, but... My salesperson (DJ) was quite pleasant and helpful. He seemed honest and straightforw My overall disdain for car dealers my be a factor here, but... My salesperson (DJ) was quite pleasant and helpful. He seemed honest and straightforward. I was a bit turned off by management because of their lack of customer service. I was interested in buying a new spare tire because the one ion the trunk was bald. Additionally, I wanted to get a "clip" to secure a piece of underbody molding under the front bumper. I was told through DJ, not in person, that the car was priced to sell and he wouldn't be able to do anything about the tire or the clip. The fact of the matter is I needed a tire (~$50-100?) and a clip ($.50?). I didn't need him to jump the gun and assume I was looking for a hand out. While finalizing the deal, I asked about an accident that was reported on the carfax as minor. I wanted to know if it was checked during the 150 (whatever#) point check that they do to certify a pre-owned car. DJ asked Michael (his boss?) if he knew whether it had been done. Apparently the ACC playoffs were more important than helping me. He stated, (paraphrasing) "If the carfax shows it reported then it was fixed." I really just wanted to make sure the shock absorbers in the bumper had not been broker. I figured I had 72 hours to change my mind so I bought the car anyhow and had it checked out by certified Nissan mechanic. Fortunately, most everything else checked out fine. Problems found: 1) The front rotors were slightly warped. 2) According to the sticker on the car, it was time for an oil change. So much for a CPO at Hendricks. More

Excellent Service Department We have been getting our Prius serviced at this dealership since they first opened the Apex location. It is easy to make a reservation for normal main We have been getting our Prius serviced at this dealership since they first opened the Apex location. It is easy to make a reservation for normal maintenance however they will really work with your for drive in concerns. Communication with you before and during service is excellent plus knowledgeable service advisors. The facilities including the waiting area is excellent. As long as we get this level of service there is no need to consider service options. More

10K service with oil change and tire rotation, Returned Camry for 10K service. Bridgette, is excellent service advisor. She has good verbal skills, maintains eye contact and smiles often during the Returned Camry for 10K service. Bridgette, is excellent service advisor. She has good verbal skills, maintains eye contact and smiles often during the initial encounter. It is encouraging to find a young person who is able to communicate in English and speak clearly, which suggests and understanding of automobile service issues. More

Friendly greeting and timely service. Had an appointment and drove into service area, no waiting. I was greeted by friendly attendant and service agt., we went over my questions about my T Had an appointment and drove into service area, no waiting. I was greeted by friendly attendant and service agt., we went over my questions about my Tacomas ECU. Went over my concerns and my Tacoma was serviced in less time than estimated. I was reassured as I checked out to come back if any other concerns arise. During my wait, I was in a comfortable waiting area. More

Excellent Service with a smile! I would like to thank Michael, Brian and Ash for doing such a great job as well as the service department. There was a slight miscommunication but the I would like to thank Michael, Brian and Ash for doing such a great job as well as the service department. There was a slight miscommunication but they went out of their way to correct the issue and we received AWESOME service as usual. They have been our go to Toyota dealer for years! I always love great customer service and we will continue to recommend them to everyone we know! More