Hendrick Toyota Apex

Friendly greeting and timely service. Had an appointment and drove into service area, no waiting. I was greeted by friendly attendant and service agt., we went over my questions about my T Had an appointment and drove into service area, no waiting. I was greeted by friendly attendant and service agt., we went over my questions about my Tacomas ECU. Went over my concerns and my Tacoma was serviced in less time than estimated. I was reassured as I checked out to come back if any other concerns arise. During my wait, I was in a comfortable waiting area. More

Excellent Service with a smile! I would like to thank Michael, Brian and Ash for doing such a great job as well as the service department. There was a slight miscommunication but the I would like to thank Michael, Brian and Ash for doing such a great job as well as the service department. There was a slight miscommunication but they went out of their way to correct the issue and we received AWESOME service as usual. They have been our go to Toyota dealer for years! I always love great customer service and we will continue to recommend them to everyone we know! More

Excellent service. The service department was very responsive and thorough in completing the required maintenance on my low-mileage 2014 Toyota RAV4. A new battery and a The service department was very responsive and thorough in completing the required maintenance on my low-mileage 2014 Toyota RAV4. A new battery and alignment were required. More

car service Helpful friendly staff. On time, came and got us when car was done. Gave us a free car wash. Look good. They also inspected my Camry. Thank You Helpful friendly staff. On time, came and got us when car was done. Gave us a free car wash. Look good. They also inspected my Camry. Thank You More

Honest and Helpful I came to Hendrick Toyota Scion Apex for an oil change and tire rotation. I could not have been more satisfied. Brian Dean was a pleasure to work with I came to Hendrick Toyota Scion Apex for an oil change and tire rotation. I could not have been more satisfied. Brian Dean was a pleasure to work with. He gave me what I needed, and only what I needed. He did not try to upsell me on anything unnecessary, and he treated me with courtesy and respect. I will definitely be back to this dealership. More

Great job! Danielle does a great job! She is nice & very knowledgeable & helpful! Also all the work was done in a very timely manner. We recommend service @ t Danielle does a great job! She is nice & very knowledgeable & helpful! Also all the work was done in a very timely manner. We recommend service @ this dealership. More

Inconsistent information from service team Service team gives inconsistent information. I purchased my vehicle in 2013 and had taken it in to Hendrick for all scheduled maintenance. Once the Service team gives inconsistent information. I purchased my vehicle in 2013 and had taken it in to Hendrick for all scheduled maintenance. Once the free oil changes that came with it expired after 2 years, I looked into the option to purchase multiple oil changes at once and get them at a discount. At that time I was told they used a synthetic blend for the basic oil change. I had been told that more than once and continued taking my vehicle there because I felt there was value for the extra costs. I found out yesterday, they do not use a synthetic blend. Also, I was told 4 months ago that my brakes were going to need to be replaced soon. They said they recommend replacing the rotors rather than having them turned and it's only 100 more. Yesterday I was told they recommended replacing the pads (like before), but said turning the rotors was a better choice (and it was 200 cheaper). not sure what to think of inconsistent service. I have no confidence what I am told is accurate or not or if I did the best thing. More

Scheduled service Actual service provided by service advisor & technician probably should be rated 5*. But I am rating Hendricks lower because of their system not recog Actual service provided by service advisor & technician probably should be rated 5*. But I am rating Hendricks lower because of their system not recognizing previous visits that service was provided, let me explain more. Most items on scheduled 35K mile service was actually completed on previous service but their systems did not recognize that those services were completed so I received a text stating what was recommended along with costs of each with option to agree or not to have done. I purchased this vehicle from this dealer & all service to it has been completed by them except the repair of one tire, and in my opinion their system should recognize what has been completed prior and not come back to me with recommendations that are not needed. Was this an honest mistake or another chance to make extra money on an unsuspecting soul? More

Great service team and technician. Work was done in timely manner and efficiently. have taken care of all recommended services. technicians are very knowledgable and ha and technician. Work was done in timely manner and efficiently. have taken care of all recommended services. technicians are very knowledgable and have suggested ways to fix certain items rather than replacing. More

Great Customer Service! I came in to the Hendrick Toyota of Apex yesterday, March 14, 2018 for service, and was assisted by Brian Needham. What a nice young man. I was extr I came in to the Hendrick Toyota of Apex yesterday, March 14, 2018 for service, and was assisted by Brian Needham. What a nice young man. I was extremely impressed with his customer service skills. Not only did he help me with my service needs, but he also took time out to answer all my questions, as well as explain how to use the controls on my new 2018 Toyota Camry. If Brian Needham is an indication of the type of service that I will receive in the Service Department, I am looking forward to doing business at Hendrick Toyota of Apex. He really is a great representation for your company. Regards, Mrs. R. M. Edgerton More