Hendrick Toyota Apex

Great service with a smile! First impressions are extremely important. The building is spotless! I was greeted by Martin and quickly completed paperwork for a 20,000 mile check u First impressions are extremely important. The building is spotless! I was greeted by Martin and quickly completed paperwork for a 20,000 mile check up on my Prius V. The service and car wash were completed within the time I was given. The waiting room was quiet and comfortable, water and snacks were available. All of the staff were extremely welcoming. Great service! More

service and parts Danielle and Nick were great. Matt and Martin in parts were extremely helpful. In and out in less than one hour with complete satisfaction.. I only wi Danielle and Nick were great. Matt and Martin in parts were extremely helpful. In and out in less than one hour with complete satisfaction.. I only wish sales were that great. More

Difficult dealer to deal with Bought a camry 2015, the experience was very bad. Pushy and unprofessional sales managers. Artists in playing dealers games. They called back to be Bought a camry 2015, the experience was very bad. Pushy and unprofessional sales managers. Artists in playing dealers games. They called back to be surprised that they continued playing dealers games. More

I came in for a Prius 65,000 mile check-up Service was prompt and thorough, and the person who assisted me was extremely courteous. I appreciated the report that I received on my phone, while I Service was prompt and thorough, and the person who assisted me was extremely courteous. I appreciated the report that I received on my phone, while I was still in the waiting room. More

Continuing Excellent Service This is my second review of Hendrick Toyota of Apex. My wife and I have worked with the fine staff of this organization for the last 2.5 years, and a This is my second review of Hendrick Toyota of Apex. My wife and I have worked with the fine staff of this organization for the last 2.5 years, and a year or so ago we decided to have all our vehicles serviced by this company. We purchased a new Prius from the company in March of 2013. My wife and I have both owned countless number of cars over the last 50, or so, years that we purchased and serviced throughout the U.S. This is the first organization of any kind we have wanted to endorse. As perviously stated, and again repeated, the quality of service, honesty, and overall value obtained by us has been exceptional. The service group led by Service Manager Brian Flick has been warm and tremendously supportive in all of our encounters. They have provided quality service, but what is as significant is that they don't try to find and sell services that are not needed. They have worked with us diligently to provide discounts, alternatives, etc., that helps to keep the cost down. They are quite unlike any other dealership over the last 50 years. Recently an accident in the garage created a small ding in our new Prius. Dan Johnson, xxx't Service Manager, not only recommended a low cost person they use for such mishaps. The repair was done at the dealership and when it was time to pay a discount was offered by the vendor for a cash/check payment. Of course I had neither and home was about 40 minutes away. Dan coordinated with the vendor to have Toyota pay the dicounted amount so I could pay with a credit card. All of this was done without the dealership making anything on the transaction. Oh, the also offered a ride to the bank if I preferred. An amazing group of people, and no I do not receive compensation from the Company nor am a principal in the company. We have grown to know a great number of the service and sales staff, and they us. As I previously mentioned, Dan, Nat, Nick and many of the others have been wonderful and we do appreciate the service they provide. More

Dan was effficient, thoughtful and thorough in handling my periodic maintenance. He noted that I was carrying a form for car inspection and included that too. He also noted that the car had a in handling my periodic maintenance. He noted that I was carrying a form for car inspection and included that too. He also noted that the car had a recall on it for a sensor on the passenger's side so he offered a shuttle ride to and from the dealers. That worked great. More

Initial Service Work This was just my initial service check since buying my Rav4. The scheduling was easy, service was quick (done before promised time!!) and the custome This was just my initial service check since buying my Rav4. The scheduling was easy, service was quick (done before promised time!!) and the customer service was excellent, thank you! More

1st New Car Service I would like to thank Juan for my car service on June 19, 2015. My appointment was very early 7:30 am and I thought I would be late for work. Mostly b I would like to thank Juan for my car service on June 19, 2015. My appointment was very early 7:30 am and I thought I would be late for work. Mostly because I live in Durham and I also work in Durham. Your presentation of all services that your dealership offered I had to make sure I returned to you for my car service. So that say's alot. Juan was great I do hope I have his name correct. Many thanks, I had my previous Honda for 16 years until the last two years my service experiences grew very bad. Felt so good to drive a new car and receive new service. More

1 out of 3 I have taken my Toyota 4runner to handrick for service three times, as I had switched my primary service from the dealer close to my work, to Hendrick I have taken my Toyota 4runner to handrick for service three times, as I had switched my primary service from the dealer close to my work, to Hendrick, which is closer to my home. And unfortunately, I had issues with 2 of my 3 visits. I had a transmission service, and had noticed fluid on my drive-way the next day...I had to take it back, and they corrected the issue. I had then taken my vehicle in in for some trim work, and after they had taken the rear hatch apart, they discovered the part that showed in stock, was not in stock, so I had to once again come back for a follow-up visit to correct my issue. I did get an oil change done correctly once. ...but they are not baseball players.... so 333 batting avg is not to good :( More

Service department Paula met me when I pulled in, checked my appointment time, and got me processed very quickly and efficiently. The wait while they serviced my car wa Paula met me when I pulled in, checked my appointment time, and got me processed very quickly and efficiently. The wait while they serviced my car was shorter than advised (always a plus), and everyone was professional, friendly, and eager to please. More