Hendrick Toyota Apex

Ultimate Detail on 2012 Toyota Camry From the time I pulled my car into the service bay, I could tell that I was working with a talented, courteous, and customer oriented team of professi From the time I pulled my car into the service bay, I could tell that I was working with a talented, courteous, and customer oriented team of professionals. A young man even transferred my electric scooter from my car to my comp car. More

Used bait-and-switch tactics. Left an inquiry about a used Tacoma on their web site. A week and a half later their Internet rep, Paris, got in touch via email, said they had the Ta Left an inquiry about a used Tacoma on their web site. A week and a half later their Internet rep, Paris, got in touch via email, said they had the Tacoma, and wanted me to come in to take a look at it. I said I would come that day, as I was very interested in the truck, but I was driving from over an hour away. She told me if I call ahead of my visit, she'd have it pulled up out front to look at. When I called a couple hours later to let her know I was on my way, she said great, she'd get it ready, and to look for Ken the sales manager. I drove the hour-plus to get there, met Ken, and he said he'd get the truck pulled up and Brian would be my dealer. Brian left me to get a folder put together, but Ken said he was bringing my truck right up. Ken left, and Brian returned, explained the truck was on another lot, but he had a few more he could show me. In my mind, this was unacceptable. I'd done my shopping online, I saw what they had and what I wanted to see was the truck I inquired about. They told me they had it and Paris knew I was driving from Fayetteville. I heard a lot of excuses from Brian, who I admit was in a bad situation Paris had put him in, trying to do damage control at that point. He said they'd sent a driver earlier, it was being negotiated on, etc... He offered to try and get it there in that moment, but I'd seen and heard enough. I was called at 0900 saying "we have that truck," I called back - a perfect opportunity to let me know it's not there - and heard, "we have that truck," which means someone there was dishonest. Honesty is everything in the "make a deal" business model the car dealers/manufacturers have created, so these actions were enough to lose my business. The sad part is had they had the truck, and been honest with me, I'd have bought that day. More

Service Excellent Service ! Very friendly. Got my car in and out quickly. Definitely will be back to service my other cars and will be telling my friends Excellent Service ! Very friendly. Got my car in and out quickly. Definitely will be back to service my other cars and will be telling my friends More

185,000 miles on my 2001 Totyota Thank you for great customer service, attention to detail and providing detailed billing choices for repairs. My OLD Toyotas keep running mile af Thank you for great customer service, attention to detail and providing detailed billing choices for repairs. My OLD Toyotas keep running mile after mile, with good service! More

Slow to Greet Customer Upon Arrival and Simple Task Took Too Not the best customer service from all of that "spit and polish" of a fancy repair facility. One hour and three quarters to change four tires out is a Not the best customer service from all of that "spit and polish" of a fancy repair facility. One hour and three quarters to change four tires out is a bit ridiculous. More

Road trip from Fayetteville I always have a great time when I go to this dealership. I live in Fayetteville but prefer to go to Apex just because of the kindness and professional I always have a great time when I go to this dealership. I live in Fayetteville but prefer to go to Apex just because of the kindness and professionalism displayed at this location, something I hope never goes away. They always treat you with the highest respect and pay attention to detail on your vehicle. Keep up the great work that you all do and I will see you in 6 months!!!! More

Always a positive experience As always the Customer Service staff was professional and courteous, Amanda was helpful in answering questions concerning the scheduled 60,000 Mile se As always the Customer Service staff was professional and courteous, Amanda was helpful in answering questions concerning the scheduled 60,000 Mile service on my 2006 Highlander. Steve Graham/ Service adviser was welcoming and professional in getting my vehicle in for service and complete in a timely manner. To date I have only had positive experiences in dealing with Hendrick Toyota of Apex. More

Excellent service, friendly staff, quality work. I am highly pleased with this dealership, from the sales staff to the service staff and management. If I were to choose one single thing that pleased I am highly pleased with this dealership, from the sales staff to the service staff and management. If I were to choose one single thing that pleased me the most, it is that they actually have an option of a quiet waiting room with no tv or children so that you can work on a laptop or read! I have never seen any staff person there who was not pleasant, friendly, and competent. There is another dealership closer to me but the extra drive is worth it. More

Service Always friendly, always professional. Love the ease of online scheduling. Scheduled maintenance service, done early. Can't ask for a whole lot more Always friendly, always professional. Love the ease of online scheduling. Scheduled maintenance service, done early. Can't ask for a whole lot more than that. More

Quality but Incredibly Slow The service department at this dealership is excellent in several regards: their evaluation of the vehicle is trustworthy, their staff is friendly and The service department at this dealership is excellent in several regards: their evaluation of the vehicle is trustworthy, their staff is friendly and knowledgeable, and their actual repair work is unquestionable. However, I cannot recommend it because they take so gosh darn long to do anything. Oil changes take hours, and heaven forbid you need a problem examined. Appointments are meaningless on busy days; they give you a random time but only attend to your car when it's next in line, regardless of how long you've waited. The real problem with this is that they don't call you when the car is done or give you any estimate of when you can expect to get on with your life. Dealerships always have inflated prices, but they have told me that they will match a quote from another repair professional, so it's worth your time to call around before agreeing to any price. More