Hendrick Toyota Apex

Great service Service was fast and the employee was a big help and very pleasant! I would highly recommend using the Hendrix service department for your cars mainte Service was fast and the employee was a big help and very pleasant! I would highly recommend using the Hendrix service department for your cars maintenance. More

RECALL VISIT THEY DID EVERYTHING THEY COULD, I LEFT PLEASED. NO COMPLAINT. THEY EVEN WASHED MY CAR. I DON'T KNOW IF OTHER DEALER TREAT YOU SAME THEY DID EVERYTHING THEY COULD, I LEFT PLEASED. NO COMPLAINT. THEY EVEN WASHED MY CAR. I DON'T KNOW IF OTHER DEALER TREAT YOU SAME More

35K Service Always friendly. Came in for service and was alerted about a recall that they handled. Was able to bring my dog which is the BEST part :) Always friendly. Came in for service and was alerted about a recall that they handled. Was able to bring my dog which is the BEST part :) More

40k Service Quick, friendly service as always. Voluntarily looked up any recalls for my vehicle and offered extended warranty package, which was a bit pricey :-) Quick, friendly service as always. Voluntarily looked up any recalls for my vehicle and offered extended warranty package, which was a bit pricey :-) I have been very pleased with my vehicle's servicing at Hendrick Toyota. More

5K Service In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice w In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice waiting room and amenities. Service advisor was asked about a possible recall or problem regarding heated seats and would check on it and let me know. He failed to mention anything about it when I checked out and I forgot to ask him, but I did call back shortly after I left the service department and had to wait for him to call me later in the day to tell me he did not find any recall notice about my car. Overall it was a pleasant experience. More

My 2 July 2014 Visit Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per month and I would have liked to compare the Gold plan to the Silver Plan which seems to better meet my needs. Otherwise very pleased with my service visit. I will continue to use your service department. More

Service Department This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pullin This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pulling to the right when breaking quickly. When picking up the car there was no mention of what, if anything, had been discovered regarding this matter. I had to inquire and got a very vague answer. I also had requested a car wash which was very poorly done. Both outside mirrors had a visible looking film coating each one. I pulled back into the bay and one of the service advisors took the car back to be cleaned causing me to have to wait additional time. I have owned my Highlander less than a year and have not once been impressed by the service department. Yesterday's bad experience was preceded by another less than satisfactory visit several months ago. My sales person and sales manager were fabulous but based on the service department at Hendrick I strongly wish I had purchased from another dealership. On a positive note, the service advisor that checked me in was very polite and friendly. More

Backed up the product...good job! We drive a lot. We were not far over our mileage warranty but have only had our Camry for 22 months. The door actuator failed. We took it in and as We drive a lot. We were not far over our mileage warranty but have only had our Camry for 22 months. The door actuator failed. We took it in and asked what could be done. It's not a part that should fail that quickly and isn't tied to mileage when you just drive longer distances than most. The team took care of it quickly and without charging us. They could have just said "stuff happens" but instead they called it "goodwill" and moved on. Thanks to Brian and team! More

Excellent service Excellent overall experience!!! Very friendly and courteous staff. Knowledgeable and personable service folks. The best thing about this dealership is Excellent overall experience!!! Very friendly and courteous staff. Knowledgeable and personable service folks. The best thing about this dealership is that you are not dependent on one person - the whole floor is willing to help you out. A great experience always!!!! More

Very pleasant experience I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I was greeted within 30 seconds of getting out of my car, I announced that I had an appointment, and a service representative invited me into the service reception area to complete some minimal paperwork while a tech representative drove my car off to be serviced. After minimal paperwork, I was escorted to the waiting area (an area especially designed to be quieter) where I was able to login to the wireless and work while I waited for my car to be serviced (a 15000 mile checkup and a NC inspection). I also enjoyed a complementary cup of coffee while I waited. The work was completed within an hour, and Matt came to get me, and finish paperwork. I was informed of what had been done to the car, given a hard copy of the assessment of the car's status, and shown to my car. Matt even pointed out a way to exit the lot sooner with fewer traffic complications. I can't imagine a more pleasant experience--friendliness, efficiency, and competence. Definitely a PLUS! More