Hendrick Toyota Apex

DIDN'T TORQUE LUG NUTS!!!! YIKES!!! Went for scheduled oil change and tire rotation. Appt was for 3:45pm. I arrived at 2:45pm due to my own change in schedule. No biggie, I will wait. Went for scheduled oil change and tire rotation. Appt was for 3:45pm. I arrived at 2:45pm due to my own change in schedule. No biggie, I will wait. At 5:15pm they tell me I'm all ready to go. Took that long for an oil change and tire rotation?? I pay and begin to drive away.....BIG PROBLEM!!!! They didn't torque the lug nuts on my rear wheel (and lost one of my lug nuts!). The wheel was about to wobble right off of the car!!! This could have been fatal at highway speeds!! I asked the service advisor to get the tech and a floor jack and torque wrench. The Tech tries to drive the car back to the garage as the wheel wobbles badly!! I screamed for him to STOP and get the stupid floor jack and torque wrench! He finally did. My confidence is badly shaken in the service dept. I recently had them replace the timing belt and water pump. Now I'm wondering if this was done correctly! Yikes! More

EZ PZ I made my service appointment online with ease. When we arrived for our appointment we were greeted by 2 friendly, helpful representatives. Our appoin I made my service appointment online with ease. When we arrived for our appointment we were greeted by 2 friendly, helpful representatives. Our appoint was confirmed, details confirmed and then we proceeded to the very comfortable waiting area. There are separate areas for adults, children a quite area and those that need to conduct business while waiting. The free Wifo and TV make to short wait fly by. More

Friendly greeting, knew what needed to be done. Then did it Jeremy Cervenko is very personable and efficient. In and out in 30 minutes including a car wash. Love the clean floors in the service area. Hendri Jeremy Cervenko is very personable and efficient. In and out in 30 minutes including a car wash. Love the clean floors in the service area. Hendrick Toyota does it right Ron MItchelll More

POOR SALES SERVICE I went to this dealership looking for a highlander, the only reason i went in here is because is close to my house so is kind of convenient to do the I went to this dealership looking for a highlander, the only reason i went in here is because is close to my house so is kind of convenient to do the oil change and schedule maintenance. The customer service is horrible, the sales man that helped me out was like he didn't wanted to sell, the sales manager gave me very low appraisal for my trade in even though i told him that in other dealerships offer me more, the salesman was in a rush he seems like he just wanted to go. So i left then 2 days later i got a call from the internet department asking how was my experience, after telling them they asked me to give them a second chance that they would give me more for my trade. So i decided to go the second time and i got the same kind of poor customer service. I got there some older guy was rude i think he was a manager he didn't even introduce himself no eye contact, he just said sit here and said i can give you this much more for your trade, like he was doing me a favor, not motivated to make a deal just like whatever. He went to get the salesperson that worked with, i just stood up and left. Very bad customer service. Would never do business with this dealership. There are better dealerships out there that have much better customer service and that are motivated to sale a car. More

Service Review As always, I was greeted by a friendly and knowledgeable member of the service staff. Service on my Toyota Camry was performed quickly and to my satis As always, I was greeted by a friendly and knowledgeable member of the service staff. Service on my Toyota Camry was performed quickly and to my satisfaction. I was even reminded that my inspection was due soon - that was done so that I would not have to make another trip. I am very, very satisfied with the service that I receive at Toyota of Apex each time I go. More

big thank `Every time I visit Hendrick Toyota Scion Apex I find it outstanding, but this time it was really surpass itself. thank u guys for all what you are b `Every time I visit Hendrick Toyota Scion Apex I find it outstanding, but this time it was really surpass itself. thank u guys for all what you are bringing out to our service, also I like to thank Samweil Marzouk who cared and explain every detail related to the service. More

Service done at Toyota I had serviced my Toyota corolla Le 2012 and the manager Steven Graham was very helpful in explaining certain things regarding the car. Sometimes i I had serviced my Toyota corolla Le 2012 and the manager Steven Graham was very helpful in explaining certain things regarding the car. Sometimes i had diffuculties to understand him as he was too fast in explaining thing about the car problems. Maybe he had something else going on his mind or he was busy with another car or he wanted me to leave fast with car so he was basically in a hurry. However over all i am satisfied with his service and i will definietly recommend to my family and friends to check out Toyota's service in the future. More

Highlander Serviced I had my 2012 Highlander in for the 30k service and inspection. They recommended an alignment and battery corrosion cleaning, which were at a reasona I had my 2012 Highlander in for the 30k service and inspection. They recommended an alignment and battery corrosion cleaning, which were at a reasonable price. All work was performed in a reasonable amount of time, and I was updated throughout. Waiting area is very nice and everyone is friendly. Only gripe, which is why I left out a star, is because the car should have been washed but wasn't. I was in a hurry when leaving and didn't notice until I got home. Cost me another $20 and time to have it washed elsewhere that afternoon. More

EXEMPLARY SERVICE CUDDOS TO THE PROFESSIONAL THAT ASSISTED ME WITH THE SERVICE OF MY CAR. MY CAR WAS SERVICED AND SENT THROUGH THE CAR WASH ALL WITHIN A REASONABLE A CUDDOS TO THE PROFESSIONAL THAT ASSISTED ME WITH THE SERVICE OF MY CAR. MY CAR WAS SERVICED AND SENT THROUGH THE CAR WASH ALL WITHIN A REASONABLE AMOUNT OF TIME. THIS GOOD SERVICE IS TO BE COMMENDED. More

Ultimate Detail on 2012 Toyota Camry From the time I pulled my car into the service bay, I could tell that I was working with a talented, courteous, and customer oriented team of professi From the time I pulled my car into the service bay, I could tell that I was working with a talented, courteous, and customer oriented team of professionals. A young man even transferred my electric scooter from my car to my comp car. More