Hendrick Toyota Apex

I went in to get rid of a hesitation I've had for years in my 2004 Toyota Solara. It was supposed to cost $100 (same price as other dealers) for them to update the transmissions computer, a 1 hour j years in my 2004 Toyota Solara. It was supposed to cost $100 (same price as other dealers) for them to update the transmissions computer, a 1 hour job. Long story short, the dealership went through the proper procedures before updating the computer, but during the update, a cell in my battery went bad and like updating a bios in a computer, if you turn off your computer in the middle, it will render the computer useless and you have to toss it. This is what happened to my car computer. My bill quickly went up from $100 to $950. I will say that they were trying to get me to pay for the bill, but as you can imagine that didn't go over well. I then asked to speak with the Manager, Michael Chinn. I told Michael that I could understand having to pay for a new battery, but I was not OK with buying a new computer. I told him that I was not warned that this could happen and the mechanic who was standing there said they didn't tell me because this was one in a million, he's never seen it in 7 years. At the beginning of our conversation, Michael said he would try to get it taken care of and by the end of the conversation he said he would get it taken care of. This was a Saturday and it took several days to get a new computer to install, but they gave me a free rental car in the meantime. On Thursday they called at 6 pm to pick it up. When I went to pick it up, they told me that they got Toyota to cover it under warrantee. Not only did they pay for the new computer, but I got a free battery and they updated the computer for free too. It was way far and above what I expected. The dealership was very courteous throughout the entire process, I was very pleased. The only issue I had was the fact that they would have let me pay the $950 if I had not complained. No harm done, it turned out fantastic and now my car runs better than it every has in the 10,000 miles that I've owned it (it only has 42K on it), there is no longer an irritating hesitation. More

Toyota/Scion of Apex is a superior dealership. Both my sales and service experiences have been managed by knowledgable and friendly professionals. Pricing is fair. sales and service experiences have been managed by knowledgable and friendly professionals. Pricing is fair. More

Toyota is excellent in the way they take care of their customers. I worked with Johanna and she was fantastic!! I am very happy that I bought my care from them!! customers. I worked with Johanna and she was fantastic!! I am very happy that I bought my care from them!! More

Nick does a phenominal job! I trust his recommendations and feel like he always cares about doing what's best for me and my vehicle. and feel like he always cares about doing what's best for me and my vehicle. More

Hendrick Toyota of Apex is THE place to buy your next new or used car. Why? Because they are friendly, fair and will NOT put any pressure on you what-so-ever. I just traded in my 2008 Dodge Avenger R/T f new or used car. Why? Because they are friendly, fair and will NOT put any pressure on you what-so-ever. I just traded in my 2008 Dodge Avenger R/T for a 2013 Toyota Avalon XLE Premium and the process was as smooth as any transaction of this kind could be..... I've dealt with many new car dealers in my life (I'm 67 and my first new car was a '69 Nova) and I can honestly say this was the best new car buying experience of my life. Randy Adams is the "go-to-guy" and he made my wife and I feel welcomed and respected. Very little "negotiating" was needed because they offered us an amazing deal .... right out of the 'gate'. Service area tour (pristine shop), 6 detail bays, parts dept. and lounge area etc. make for an amazing state of the art facility. Hendrick knows what it takes to make repeat customers - and they do it right. With the Toyota premium name badge behind them .... how the heck can they go wrong? More

I just want to say THANK YOU!!! I been and so many places and nobody beat the customer services like Toyota of Apex. Also I want to say THAN YOU to Amber Boeger for a great experience on customer satisfacti and nobody beat the customer services like Toyota of Apex. Also I want to say THAN YOU to Amber Boeger for a great experience on customer satisfaction!! Great job I will back for sure at this dealer to keep my toyota in good maintenance service, More

Truly outstanding service. Johanna is a treasure. Excellent in all aspects. Would recommend dealership to others and have done so already. Service department is way above others in service quality. Excellent in all aspects. Would recommend dealership to others and have done so already. Service department is way above others in service quality. More

I was in for the 20,000 mile maintenance on my Prius. Service was completed when expected. The waiting room was comfortable and the wireless connection was good, so I could get a bunch of work done while Service was completed when expected. The waiting room was comfortable and the wireless connection was good, so I could get a bunch of work done while I was waiting. More

Exceptional staff and service. Great experience overall. Highly recommended. Disappointed I've had to take car in twice for work not covered under used car power train warranty in such a short time, but t Highly recommended. Disappointed I've had to take car in twice for work not covered under used car power train warranty in such a short time, but that happens - and not the fault of the staff. More

I was very happy about the 10,000 mile service on my 2012 Camry. It was done in less than 30 min with the car washed. Camry. It was done in less than 30 min with the car washed. More