Hendrick Toyota Concord

I took my Tundra into the service department to get a few things fixed. I spoke with Josh Matzdorf the Service Advisor. All requested services were done on time. I WILL go back to the Dealership the next tim things fixed. I spoke with Josh Matzdorf the Service Advisor. All requested services were done on time. I WILL go back to the Dealership the next time I need some Major work done to my truck and speak to Josh again. More

I enjoyed working with Lao Mayer as he explained what i needed done as far as the break fluid washout and the why behind it. The detailed video of the inspection was really good as i could see what my car needed done as far as the break fluid washout and the why behind it. The detailed video of the inspection was really good as i could see what my car looks like underneath. All in all good service. More

As a 15 year customer who has bought 2 cars here I expected to be treated better. Rear passenger window replacement went from 526 to 627 to 1120. All while Cindy Hernandez said she was reducing la expected to be treated better. Rear passenger window replacement went from 526 to 627 to 1120. All while Cindy Hernandez said she was reducing labor rate. Ended up walking home (4 mile walk in 90+ degree heat (and I am 66 years old) after waiting for ride home that did not materialize in the 30 minutes they told me it would. Would you come back? More

I’ve worked with Ryan Cawley at Hendrick Toyota Concord for about 10 years, and he continues to be one of the main reasons I feel comfortable bringing my vehicle here for service. Ryan is always responsive for about 10 years, and he continues to be one of the main reasons I feel comfortable bringing my vehicle here for service. Ryan is always responsive, patient, and genuinely helpful. He takes the time to explain things clearly, never makes me feel rushed, and consistently treats me with kindness and respect. Over the years, that level of service has built a lot of trust. It is rare to have a service advisor you can rely on for this long, and I really value knowing I have someone familiar with both my vehicle and my history with the dealership. Ryan is a great representative of Hendrick Toyota Concord and absolutely deserves recognition for the relationships he builds with his customers. More

Normally a very good dealership for service they have always done very good except this time always done very good except this time More

I came today for my cars maintenance, and I had a great experience with them, especially with Abadi Almasri. They checked everything in my car. Abadi Almasri is a great service advisor and was very helpful experience with them, especially with Abadi Almasri. They checked everything in my car. Abadi Almasri is a great service advisor and was very helpful. More

The Hendrick team provided customer friendly service with efficiency. The Service Advisor communicated clearly providing options for solutions with knowledge of the car and necessary procedures including cos efficiency. The Service Advisor communicated clearly providing options for solutions with knowledge of the car and necessary procedures including cost and coverage applications. Very well done! More

On August 25th 2026, I had the pleasure of working with Christie Washington. She did a spectacular job assisting me with the purchase of my 2025 1958 Land Cruiser. She's such a wonderful individual. Making Christie Washington. She did a spectacular job assisting me with the purchase of my 2025 1958 Land Cruiser. She's such a wonderful individual. Making sure everything was to my liking. Such a wonderful experience. Check her out. She's one of the best! More

I’ve known my service advisor for more then a decade- Chris Haynes is a total professional - he tells you straight- doesn’t hype or oversell services-and has always demonstrated a customer Focus Approach Chris Haynes is a total professional - he tells you straight- doesn’t hype or oversell services-and has always demonstrated a customer Focus Approach combining his knowledge of Toyota’s with only the highest ethical standards.. Highly recommend Chris and Toyota service department with out reservation! More

On Monday, August 17th my son and I delivered a handicap van we sold to a couple in Charlotte and on our way back we decided to stop by Hendrick Toyota of Concord. Rami Homsi patiently listened to my needs, van we sold to a couple in Charlotte and on our way back we decided to stop by Hendrick Toyota of Concord. Rami Homsi patiently listened to my needs, pre cooled two models for me to drive (105 temp that day) and gave me great instructions on the new technology and how to use it. Both rides, the Crown and Rav 4 were great! Rami graciously stayed after his normal work hours to help me decide on the Crown Signia and completed the paperwork to get me one ordered before he left for the evening. Rami called me on Wednesday of that same week, much earlier than originally promised, and told me he had already located my Crown and could pick it up on Saturday. On Saturday, Moises was very friendly, efficient and well organized in explaining the car care options offered and the paperwork necessary to purchase my new Crown. I most certainly recommend Hendrick Toyota of Concord and am happy they had Rami and Moises on their staff for me! More