Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Toyota Concord
Concord, NC
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,328 reviews
July 18, 2026
I went in for service on my vehicle today, and to purchase a new vehicle: tldr: The level of service I received from Chris N. In the service department was everything I would have asked for, and purchase a new vehicle: tldr: The level of service I received from Chris N. In the service department was everything I would have asked for, and more! Sales and Finance unfortunately, were not. I arrived to test drive a new vehicle, and took my current vehicle in for service while I shopped (just the basic oil, tire, and inspection service). Even though I did not have an appointment and they were very busy, Chris was able to recognize me as a person, assist me with focused attention, listened to my needs, and, accomplished everything with grace and care! Thank you Chris! I would entrust my vehicle to you and say! Sales and Finance, on the other hand, were exactly the opposite. Everyone was nice and cordial, but consistently failed to listen to me, failed to act in my favor and benefit, and generally ran the standard high-sale/low-trade game that finance managers enjoy playing. Be forewarned at all Hendrick dealerships, they will quote different prices from different sources, always in their benefit. Make sure they use THE SAME BOOK for your car and theirs, regardless of the book they choose. Insight, kbb is no longer useful as a metric, JD power can be, but only if the dealership is using JD Power (which most do not). Instead they will show you a ‘market value’ that is entirely internal and disconnected from the actual market. In several instances the advertised price for a USED vehicle WAS HIGHER than the MSRP PRICE NEW!! Watch out and do your research! Know what you will pay before going in, and stick to it, regardless of what any sales manager or ‘finance manager’ or other person tells you. Ask them to focus on you, and get to yes, and a fair price! I will absolutely return to Chris and the service department. I would not buy a vehicle from them. I am sitting at another Hendrick dealership across town, being thoroughly ignored while associates talk and laugh around me. I have been to 4 Hendrick dealerships today and there is no consistency. I have 4 different quotes for my trade in, and they vary by more than $5000 dollars. Watch out for Hendrick sales! I’d actually go anywhere else, They were nice, but failed to listen, act in my favor, or help me purchase the vehicle I wanted, They lost a sale today, and likely a customer for life. Thank you Chris in service! Well-done! More
by TopDog
Employees Worked With
Chris Norway, Kyle - ‘Sales Manager’ - Jeremiah V. Sales, - and a ‘Finance Manager’ who did not have a card, and did not provide his name. , Kyle Aidala
July 14, 2026
I am writing to provide some feedback regarding my recent service appointment on 07/13/26 While the service teams were very friendly and kind, I ended up spending two hours at the location despite having service appointment on 07/13/26 While the service teams were very friendly and kind, I ended up spending two hours at the location despite having a scheduled appointment. I wanted to bring this to your attention as I had expected the process to be a bit more efficient with a scheduled slot. More
by AHMAD
Employees Worked With
Dana
July 10, 2026
We really appreciated Christie’s attention to detail and inviting personality. She was very easy to talk to and understand. She answered all of our questions on the previous services done on the car. inviting personality. She was very easy to talk to and understand. She answered all of our questions on the previous services done on the car. More
by Wendy
Employees Worked With
Christie Washington
July 09, 2026
Very friendly and professional. The service writer explained everything I wanted to know. The waiting room was clean and vending machines are close to the room. The service writer explained everything I wanted to know. The waiting room was clean and vending machines are close to the room. More
by kstarnes
Employees Worked With
Vinnie
July 08, 2026
I knew the day was off to a terrible start when I had to teach Eduardo Reyna from Hendrick autoguard how to count, he claimed June 2 was just 4 weeks ago and the process takes 4-6 weeks i had to explain 4 w teach Eduardo Reyna from Hendrick autoguard how to count, he claimed June 2 was just 4 weeks ago and the process takes 4-6 weeks i had to explain 4 weeks ago was June 10 and in a few emails he misspelled my last name as well so I knew the customer service manager was challenged to say the least. Well here's where it gets real fun, if you are trying to cancel your GAP and your warranty on a car you traded in after owning the car just a week good luck. It took 3 days of calling Hendrick Toyota to get someone to do anything they kept will call us back the next day, finally June 2 hit at Matthew Kaiser said he initiated the cancellation and its all done through autoguard, I called autoguard on the 26th and checked the status and told not touched yet. I email matthew he says he has to call autoguard and see whats going on. Then he finally says i got ahold of autoguard they are cutting the checks and it will be just a couple days to get them signed. That should have been my first red flag a couple days to get someone to sign a check. Well today I got an email from autoguard thanking me for buying the car 6 weeks ago and buying the plan etc. Eduardo Reyna at autoguard tells me that autoguard does not have anything to do with processing cancellations on their products or the refunds its all done through the dealership finance office and the dealership accounting office, I send autoguard the emails from the finance office at the dealership saying autoguard is the one handling it, autoguard tells me that the dealership is giving me false information. So finally after going round and round all day i find out the checks are cut June 6 still not signed but they are going to send me one check and the check for the GAP has to go to Exeter because their company policy is such. So I call Exeter they say nope not accurate. Then autoguard sends me the letter from exeter showing its paid off, keep in mind they had asked me for this letter 3 times today that I didn't have, it was in the mail when i got home. The letter from exeter does say send refunds to them not the customer so I call Exeter back.. they said yes thats on all forms but the dealerships we work with have common sense that is for a deal where the balance isn't 0 your balance is zero they should mail you the GAP. Autoguard says nope and claims they cant call the 844 number thats on the letter because Exeter wont talk to them, I called the number they said yes this is the number for them to call and we will tell them mail the GAP to you, autoguard still refuses, Matthew just wont answer emails at all at this point. So I call the dealership since their name is on the checks they sent me photos of and I talk to a Vertina Reverson who said sent her email with the checks etc and she would take care of it, I told her for the 4th time Exeter is on the phone with me and they are saying mail the GAP check to me she says ok doesn't let them talk says she will call me back. She calls me back less than 3 mins later saying the letter says mail the check to exeter, I said yes I explained that to you on the phone with the Exeter rep on the phone who was laughing because if the loan is paid in full why would you send a refund check for GAP to a finance company instead of the client. She said she would have to do more research. I emailed her at 245 to call the 844 number and talk to Exeter they will tell her what I have been saying all day because it came from them. She emailed me at 343 saying she is still researching. Man I tell you they will grab a phone and call anyone in a second to sell you a car, but to try to solve a problem they won't. 4-6 weeks for the dealership themselves to cancel the products and send a refund. Carmax cancels the products within 24 hours and sends the check out in no more than 72 hours, I would bet really good money Hendrick Toyota of Concord sells less cars than Carmax does in the nation. LIARS More
by usnavalaec
Employees Worked With
Vernita Reveron, Matthew Kaiser
July 01, 2026
Bethany was awesome! She was knowledgeable, friendly and very efficient! She made sure the process went smoothly and in a timely manner. Matt in financing was so helpful She was knowledgeable, friendly and very efficient! She made sure the process went smoothly and in a timely manner. Matt in financing was so helpful and was thorough and got us the payment we needed and explained all the perks we get with Hendrick! We are so happy with our purchase! Shout out to Austin as well for answering my questions before we came in! More
by smills81900
Employees Worked With
Bethany and Austin. Not sure of last names , Matthew Kaiser
