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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
1,293 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,293 reviews

March 31, 2026

I was happy with everything but the AI that had to connect me to a real person to create an appointment. I have always found the Service Advisors to be helpful and understanding of our business needs. More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
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March 30, 2026

Very clean and the sales staff was great and ther was know pressure and very knowledgeable More

by victorcaputo54@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
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Apr 01, 2026 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Kevin Harris at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Apr 01, 2026 -

victorcaputo54@yahoo.com responded

Also Aron in service is fantastic he went above and beyond and out of his way to make my experience even better

March 30, 2026

Very pleased with the service performed today. Lao Mayer was vey cooperative and very courteous More

by ehsaliba
Recommend Dealer
Yes
Employees Worked With
Lao Mayer
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Apr 01, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 25, 2026

Lao was very thorough explaining the process of everything and was very professional and kind! The whole experience with techs and everyone was pleasant! More

by Enriquealicia2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lao Mayer
Report | Print
Mar 28, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 19, 2026

Hendrick Toyota took great care of our 2025 Tacoma. They always treat everyone like family. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Crisci
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Mar 22, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 09, 2026

Your Tech Angel Garcia very knowledgeable to tell us what going on to our Toyota Hybrid. We believed you have Angel perfect for this job, thanks angel. More

by Tru9309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Garcia
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Mar 11, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 07, 2026

Definitely my worst dealership experience ever! I drove 2 hours to look at a truck, test drive it and start to finalize the deal only to find out that the truck had been sold a day earlier! Absolut More

by rodder77
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
David Torres, TJ Parris
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Mar 13, 2026 -

Hendrick Toyota Concord responded

We are very sorry for the frustration and inconvenience. Your feedback about the situation is important to us, and we will address it with our team to ensure more professional experience moving forward. Thank you for bringing this to our attention. Vernita, Customer Relations Manager

March 06, 2026

I bought a truck a little over a year ago in Arizona before I moved here in June of 25. I have my truck serviced there and they have been excellent excellent service with the text excellent service with More

by Sherri Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita, Other management was a lady name begins with a J while doing this rating I can't get back to my email to see what her name is., Ryan Cawley
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Mar 09, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 04, 2026

This was a quick, on time, easy service. The service person and mechanic were both on point. Shout out to Garret as well. Thank you, More

by tharmon3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abadi Almasri, Garrett Gibbs
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Mar 06, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

February 28, 2026

Excellent service. They took excellent care of my cars service needs and gave me a great deal. More

by Shonh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dreyer
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Mar 04, 2026 -

Hendrick Toyota Concord responded

Thank you for the review of your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

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