Hendrick Toyota Concord

Everyone on the staff was welcoming and accommodating. Zach was very patient with me even when I didn't know what I wanted. Zach was very patient with me even when I didn't know what I wanted. More

This location is a little bit of a drive for me. There are closer Toyota dealerships I could go to, but this is the place I trust. Trent Slater was great accommodating this service appointment. There are closer Toyota dealerships I could go to, but this is the place I trust. Trent Slater was great accommodating this service appointment. More

Ryan Cawley is the best. Couldn’t ask for a nicer guy. Professional, knowledgeable, friendly and funny. From now on He is my person. Needed new key fobs for my RAV. I got an Couldn’t ask for a nicer guy. Professional, knowledgeable, friendly and funny. From now on He is my person. Needed new key fobs for my RAV. I got an appointment the very next morning. Everything done in one hour. Very happy with the service and with Ryan. More

My service advisor Vinny was fantastic! I truly appreciate the service I received in this location! I truly appreciate the service I received in this location! More

Excellent service department. My service manager, Lao Mayer, is professional, knowledgeable, and a great guy. He’s the reason I use Hendrick Toyota service department. My service manager, Lao Mayer, is professional, knowledgeable, and a great guy. He’s the reason I use Hendrick Toyota service department. More

Excellent service that I received from service tech Aaron Arce. He explained everything that was done. I couldn’t be more pleased with the service I received. Arce. He explained everything that was done. I couldn’t be more pleased with the service I received. More

I always trust Lao with all my service needs. He is upfront and honest about what my vehicle needs. He is upfront and honest about what my vehicle needs. More

We had a very nice, friendly and knowledgeable new salesman, Steven . The other guys involved were, too. Steven wasn’t pushy at all, which we appreciated A LOT. The 6 hours (wear them down tact salesman, Steven . The other guys involved were, too. Steven wasn’t pushy at all, which we appreciated A LOT. The 6 hours (wear them down tactic was a bit frustrating by the different managers. There were 3 other Red 2025 Rav 4’s in the area(one my husband already looked at in Salisbury and another in Huntersville. I was told they’d (guys at Concord) would detail” the car before we left… figuring thats what they were doing most of that time. As we walked to it, after making the deal… it initially looked great. But as i looked it over, the lower front bumper and lights were still mud splattered as before, just not on the hood and headlights. The center back seat had two dirty smudges, that they were supposed to take care of, but didn’t. We had been there (waiting for the most part) for 6 hours, it was already putting us in Rush hour traffic, so we wanted to leave, plus have had no lunch. Oh…thi is a BIG Deal, we were handed 1 (ONE) key fob, not two as we have always had… with our other 5 Toyota’s and our Honda! Was told, “well, it’s really expensive $400 - $600.” SERIOUSLY!? We live in Statesville, Concord is a big deal to get to these days I have my RAV4, it is beautiful and rides nice . I understand it’s a 2025 but it has more touch-up scratches that I or anyone else noticed (car was always between two others so shading helped hide what should have been obvious…. I do love it… am sorry I didn’t give Huntersville a shot since they sold me the 2013… but I-77 is worse to deal with. Steven did a good job, as did the others, but a bit more honesty and disclosure would have been nice. This is our 6th Toyota in 47 years… “my 5th”. Will contact our dealership about another key fob. Can not recommend Concord who claims to fame marketing on social media as compared to a person and integrity. (Steven was super to what he was given… oh, you might want to remind salesmen of what standards, especially warranties, come with new and used cars. More

Always a great experience, Calls every few months to check up on the car. Even wished me happy birthday!! check up on the car. Even wished me happy birthday!! More