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Hendrick Toyota Concord
Concord, NC
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,154 reviews
October 16, 2015
Worst dealership, don't trust the name! Bought a Camry in June and it was a horrible experience then. The only reason I went there was because of the Hendrick name. I was far mistaken about Bought a Camry in June and it was a horrible experience then. The only reason I went there was because of the Hendrick name. I was far mistaken about that. When I got in a wreck and totaled the Camry in September, I called my finance guy and told him I wanted a refund from my extended warranty he said I would get the full amount back which was $1742. He convinced me to give them another try and so I went in and put a deposit down on a 2016 Tacoma for them to locate. I never got a single call from my sales person for a update and I even called to try to talk to him to get a update which I shouldn't of even had to do. I could not get a hold of him and even left a message. I decided to give him to Saturday. After Saturday went by I was done waiting for a response and decided to go up to the dealership and get my locate deposit and my extended warranty refund. When I went in to sign for the refund of the deposit and the extended warranty he told me that it was only $1542 which was 90% of the extended warranty. It was complete bull crap that I got lied to about receiving a refund of the $1742 which he made clear three weeks before that I would receive that refund. I will never be back to any Hendrick dealership after my two horrible experiences. I have sense bought a brand new Toyota at a different dealership and you wouldn't believe how different and how much better I was treated. Do not go to Hendrick just because of the name it is very false. More
by RyanNutter
Employees Worked With
Bernard Minger
September 13, 2015
Anthony Arellano is great! I worked with Anthony on getting a truck for my husband who is always out of town and unable to be present for the vehicle purchase. I told him the te I worked with Anthony on getting a truck for my husband who is always out of town and unable to be present for the vehicle purchase. I told him the terms we needed and he made it happen to get us in the truck that my husband really wanted. He went above and beyond for me and made it happen in a timely manner! Everyone I encountered at the dealership was great. More
by Jennifer
Employees Worked With
Rachel, Anthony Arellano
August 15, 2015
Beware Went in for recall notice service and asked to get NC inspection while they had it. They recommended $1881.05 worth of repairs before getting inspecti Went in for recall notice service and asked to get NC inspection while they had it. They recommended $1881.05 worth of repairs before getting inspection and said it could not pass the inspection without $514.26 worth of repairs. I passed on their recommendation and took it down the street to another inspection station and got the inspection done with out any issues. I don't know how they sleep at night the way they try to rip people off! More
by Steve
Employees Worked With
Employee was fine
June 19, 2015
Sucks Darren Miskelly is the rudest xxxxxxx I have ever spoken with. The sales guys are rude and uptight. They sold me a 2015 lemon and refused to take it b Darren Miskelly is the rudest xxxxxxx I have ever spoken with. The sales guys are rude and uptight. They sold me a 2015 lemon and refused to take it back. The transmission is faulty. He is a terrible guy and doesn't deserve any job. More
by Toyotasux
Employees Worked With
Darren Miskelly
April 30, 2015
Thankful for Hendrick Toyota of Concord Just have to say we drove from Virginia to look at a vehicle, after going to a Hendrick dealership in Charlotte NC to look at that vehicle we left ver Just have to say we drove from Virginia to look at a vehicle, after going to a Hendrick dealership in Charlotte NC to look at that vehicle we left very disappointed with the experience. Thankfully my husband spoke with James Ramirez at Hendrick Toyota of Concord a whole different experience. Paul Shaw was our sales representative and he was so nice and friendly. He really helped us out and was very interested in our business. After a hour we closed the deal, Thanks to Paul we drove our new vehicle home. I will definitely return to Hendrick Toyota of CONCORD, NC and I will make sure we ask for Paul Shaw. More
by Traveling to NC
Employees Worked With
Paul Shaw
January 08, 2015
New Vehicle and Service afterwards I would recommend this dealership for anyone looking to purchase a new vehicle. This was one of the easiest, painless vehicle purchases I have ever ma I would recommend this dealership for anyone looking to purchase a new vehicle. This was one of the easiest, painless vehicle purchases I have ever made. This is coming from someone who does not like buying a new car. Their after care service is top notch and I have felt like a valued customer when bringing my vehicle in for routine service. More
by krueg77
Employees Worked With
Nick East, Mike Sheehan
January 08, 2015
Frendly, quick, no pressure service My daughter took her Scion TC for oil change service. The service was performed quickly at the appointment time. Brad was our service advisor. He call My daughter took her Scion TC for oil change service. The service was performed quickly at the appointment time. Brad was our service advisor. He called to advise me of a few small issues that needed to be taken care of. He provided us with a written description of the issues and offered to have the repairs taken care of while in for the oil service. They were not a safety issue so I elected to wait at this time. He was excellent in not giving the high pressure pitch on needed to do the repair right now and just being sure I was aware of the need for repair. This made the visit nice. I will continue to go were given great service with low pressure. More
by Kelly
Employees Worked With
Brad Treece
December 29, 2014
Excellent service year-round I just want to say thank you to all of you for taking a good care of our Prius and providing great customer service. Special thanks to Chris Garzone w I just want to say thank you to all of you for taking a good care of our Prius and providing great customer service. Special thanks to Chris Garzone who always goes an extra mile to make sure we are taken care of and provides excellent service! More
by Svetlina
Employees Worked With
Chris Garzone
December 21, 2014
Great Service Dept. I took my Highlander in for an oil change and free tire rotation. My very kind and knowledgeable service advisor was Bradley Treece. While my car was I took my Highlander in for an oil change and free tire rotation. My very kind and knowledgeable service advisor was Bradley Treece. While my car was being serviced, I was assisted by Tyler Dunmeyer to look at cars on the lot that I may be interested in purchasing. My husband and I were very impressed with his helpfulness and knowledge of all the vehicles. I had been helped previously by Joe Burke but he was off that day. Joe was also very helpful in helping me narrow down my search. Bradley advised us when our car was ready and gave us a complete list of service that may be needed in the future, providing us with a printout as well as an email. He was certainly a pleasure to deal with. More
by Kelly
Employees Worked With
Bradley Treece,, Joe Burke, Tyler Dunmyer
August 04, 2014
Worst car buying experience of my life I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning the truck. My wife did all the leg work concerning my trade in. This was all started at 9 am. By 4pm we still hadn't heard back from Joe regarding financing. Finally I decided to go with my bank for the loan. After I finally tracked down Joe Burke I told him I was coming in to have my truck appraised and look at the Tundra. When I arrived 2 hours later the Tundra was parked under a tree in the corner of the lot. Maybe Joe thought I was not serious about purchasing the truck. I test drove it and looked it over. I told Joe I would return tomorrow with the check from my bank. I returned the next day, Joe said he would have the truck ready in 2 hours. The truck was not detailed and the rims were all damaged due to wheel acid. When I expressed my concern to Joe Burke he got defensive and said "the dents ect.. were there last night". Then as we are finishing the paperwork he tells me that he screwed the numbers up on my trade in so I will have to come out of pocket 40 dollars cash in the finance office. What a joke. The truck was delivered with no detail being done. But the biggest thing was the wheel damage done to all 4 rims from wheel acid in the detail shop. When I brought this to their attention the response was the wheels were already like that. This is a total flat out lie. Im in the process of obtaining the online photos of the truck to prove Im right. Then Joe Burke calls me Wednesday morning to arrange the dent removal, he then proceeds to ask me "Why did I complain to Sonny"? "She doesn't even sell cars". Then when I told him my reasoning for it and asked if he felt he did a good job he hung up on me. talk about a lack of professionalism. More
by bsulli2275
Employees Worked With
Donnie Moore, Joe Burke
