Hendrick Toyota Concord

Mark Higdon, best of the best. I was looking for a car for my daughter. Mark found the perfect car at a fantastic price, my daughter was overjoyed. He was available at anytime, even I was looking for a car for my daughter. Mark found the perfect car at a fantastic price, my daughter was overjoyed. He was available at anytime, even in his day off, I will call on him again for my next vehicle purchase. Phenomenal job A+ More

Painless My wife and I came in to iron out some options on the Camry. We were very impressed with the flexibility of Kizzy and the staff to allow us to test dr My wife and I came in to iron out some options on the Camry. We were very impressed with the flexibility of Kizzy and the staff to allow us to test drive a model off the showroom floor. We felt so good about that unit that we decided to bring it home...at a boy team Hendrick!! More

Worst Experience This is the worse experience I have ever had and it still continuing. Will not be return customer. My sales guy was great but the financing has been This is the worse experience I have ever had and it still continuing. Will not be return customer. My sales guy was great but the financing has been a nightmare and a rip off. I took the car home on 3/16/17 after spending 4 1/2 hours there and signed all papers.. I made my decisions in 30 minutes. I knew that we might have to change from a lease to purchase due to credit. I placed 300.00 down and left. I got a call Saturday night 3/18/17 that I needed to come by Sunday and sign more papers. When I arrived I was told that the lease didn't go thru which wasn't a surprised. BUT the purchase did go thru and they needed another 700.00. I was working with a budget that I explained upfront and no word was mentioned that there would be a possibility of more money for a deposit. I didn't even bring anything with me to be able to pay. I thought I was just signing papers. After another 2 hours I left. I know have invested 6 1/2 hours at the dealership and multiple phone calls and texts. I talked to them on Tuesday and explained to them if I would have known about the cost I wouldn't have purchased the car I got. I paid 500.00 and he said he would check and see what they could do with the remaining 200.00. In the end nothing could be done. I get another call today 3/30/17 that I needed to sign more papers and they had great news. They cut payments 2.00 a month off and went from 75 months to 72 months. They have completely drained my account. This isn't what I wanted to do but now I am stuck. I would not have put myself in this position if I would have known I would have to cough up a 1000.00 unexpected. They are bringing the papers to me to sign so I don't have to waste anymore of my time at the location. This was my first time purchasing a new car and the worst nightmare I have ever had. They told me they had never had to go back to get more money from a customer that this was something the bank required and there was nothing they could do. So how can you reduce the months and reduce my payments by 2.00 a month now. Why wasn't this done in the first place and you could have explained that there might be possibility of more money coming out of pocket. As they continue to come back to me with more it's making the situation worse. This is not what the Hendrick mission is or what they guarantee. I know they could have done something to lower the deposit but what's done is done. I have no other choices. Bank account is now empty but I have a new car to drive. I would not have made this decision if I knew the cost upfront. I would have gone a different route. I have discussed all of this to them. I am upset now over the whole situation. Isn't buying your first new car suppose to be a wonderful experience. Instead it's the worst nightmare I have ever had. They will do anything for a sale. More

We had a good experience with Amanda L Amanda sales rep was so patient answering our questions and doubts. Even though we turned down the deal she called us again and was ready to engage. S Amanda sales rep was so patient answering our questions and doubts. Even though we turned down the deal she called us again and was ready to engage. She did walkthrough the features in the car. She helped us to test drive the car and trade in our old car. Overall our experience with Hendrick branch was good More

Used car purchase made easy!!! I had a great experience. Kevin Plant made the search and purchase of a used Highlander easy and pleasant. Friendly staff and would recommend to anyo I had a great experience. Kevin Plant made the search and purchase of a used Highlander easy and pleasant. Friendly staff and would recommend to anyone looking to purchase a new or used car. More

Friendly, respectful, accommodating. From the moment we met Amanda Lyszchek she was very pleasant & professional and made us feel right at ease. We expressed our interest and our limitat From the moment we met Amanda Lyszchek she was very pleasant & professional and made us feel right at ease. We expressed our interest and our limitations and felt like the negotiations were respectful and mutual! Thank you guys for such a pleasant experience! More

Kevin is the man! I purchased my CR-Z from Kevin back in 2015 and I returned Friday to get my free oil changer and he sought me out to say hi. He asked me if I wanted t I purchased my CR-Z from Kevin back in 2015 and I returned Friday to get my free oil changer and he sought me out to say hi. He asked me if I wanted to test drive a Subaru that I had my eye on when I came in. Of course I said yes, one thing led to another and I traded in both my cars and purchased two subarus from him! Even though the process was much more complicated trading two cars and purchasing two cars, Kevin made it easy. I have a feeling it will be a little bit before I am in the market for another car, but when I do I will return to kevin!! More

Gold Standard Service Aaron Wilson did an excellent job. Personable and had a great attitude. Showed he truly cared to make us comfortable. Everyone there made us feel righ Aaron Wilson did an excellent job. Personable and had a great attitude. Showed he truly cared to make us comfortable. Everyone there made us feel right at home. We had just visited two dealerships the day before and were completely disgusted with the experience. Totally opposite at Hendrick Toyota. Very workable and we feel that we truly got a great deal. Would highly recommend Hendrick Toyota to friends and family. The Herman Miller chairs were super comfortable. More

Knowledgeable, honest car dealership My father and I worked with Sales Manager Cedrick and Sales Representative Kevin Plant. Kevin was extremely knowledgeable and his passion for cars and My father and I worked with Sales Manager Cedrick and Sales Representative Kevin Plant. Kevin was extremely knowledgeable and his passion for cars and client service was evident in everything we did. Cedrick offered a very fair price for the Toyota Camry we chose, and overall it was a great experience. We will be choosing Hendrick Toyota for car purchases in the future as well. Nick East also was very personable and made the purchase simple as well. More

Wonderful Car Buying Experience John Larson was absolutely wonderful to work with. He made the experience as painless as possible. He was very patient and willing to work with me. H John Larson was absolutely wonderful to work with. He made the experience as painless as possible. He was very patient and willing to work with me. He listened to all my concerns and made me feel comfortable with the decision I was making. More