Hendrick Toyota Concord

Our experience I do not normally write bad reviews because I firmly believe that everyone has a bad day, but we were involved with four employees yesterday, two sale I do not normally write bad reviews because I firmly believe that everyone has a bad day, but we were involved with four employees yesterday, two salesmen, a GM and a manger of new cars. My husband and myself came in yesterday with every intention to purchase a new Jeep Wrangler, had already been pre-approved from my bank for what I was willing to spend, had done my research through my insurance agency to see what they typically sell for and what price ranges are listed. Online they had a listed price that was different from the ticket price on the Jeep, that when mentioned, the sales man said oh most people don't look online. He honestly didn't know what to say when confronted with the different pricing and it was completely shoved off as who ever does their website doesn't know what they are doing. The main reason we came into this particular dealership was because of a spring time clearance ad on the home page of the website that states "included with the purchase of any 2017 Jeep Rangler, 3" rough country lift, 17" rims and 35" tires" my husband was unable to even finish speaking before the sales man interrupted and said No! That is a $10,000 upgrade. That is not what the ad says, my husband states how this is fraud and false advertisement, as the sales men says yes they just use that to get people in the door, there is fine print some where or another, that says it's a $10,000 upgrade. To which we said okay let's see it. At this point another sales men joins in, we now have two sales men trying to tell us this ad just means for $10,000 you can get these upgrades. They hunted high and low on the website, zoomed in on our cell phones to find this non existent fine print. Still sticking to this whole $10,000 additional charge when the ad clearly states it is included with the purchase. They finally realize that we were not letting up, and they go ask the GM. Surprise surprise it is included which makes sense the sales men say because it's only about $5,000 their cost for those upgrades, BUT you have to pay the price on the ticket of the window to get this upgrade. I said please show me on the ad where it says this, I was completely ignored. These two sales men went on and on about how the Jeep Wranglers are in such high demand but they don't make enough off of them when they sale because the resale value is so high, in fact, they pay more to get them back! Because they make a higher profit of a resale. Too which I said then why wouldn't you want to sell the new ones and get them out of here since you aren't making your desired profit, and then resale the used ones, for this alleged better profit, of course, no response. I am then hounded by these two sales men, as they try to persuade me to go with a lower end Jeep, "but this is what they would get if they were buying" that wasn't even far off (price wise) from the two jeeps that we had shown interest in, I repeatedly told them no, my husband has to step in and says that's not what she wants and that's not what she is going to get. They question me about my line of credit and make snide remarks insinuating for whatever reason that I didn't have good enough credit to get a higher loan and to let them finance me through them because they were positive they could get what they needed to pay the price they were asking, it would only be a few extra $100's on the car payment Out of curiosity my husband asked if there was any other rebates going on, just to see if there was anything we could do on the price, to which he was AGAIN cut off and told there was no rebates, no wiggle room, not even a military discount they can offer on the Jeep wranglers. We further question this and are repeatly told the same thing. No wiggle room, no rebates, not even a military discount. And AGAIN the two sales men try and talk me into another vehicle because "come on are you really going to even take it off roading" to which I just look at my husband in pure shock. My husband revisits the spring time clearance ad and says I really just have a bad taste in my mouth from that stunt that was trying to be pulled. What can we do to meet somewhere in the middle of all this. For whatever reason they repeat their little speech, no wiggle room, no rebate, they can't even do a military discount. Just to see how this would go, we made an offer, they want to go talk to their new car manger and their GM. They return with the GM in tow, who has a print out of all of the upgrades they have already done to the JEEP that we are most interested in, well that was all on the tag outside as well so I'm not sure of what purpose this served and when the sales men told him what we offered, he instantly had an attitude, looks at my husband and says what makes you think it's worth that to me, what kind of research have you done that makes you think that we would even go for that, just completely rude and unmasked disgust, that it was almost comical. My husband relays everything that had been taking place over the last hour, with the ad online and the different pricing online. The GM then says well we can do a 5% military discount. You read that right, we were probably told between 10-15 times, no wiggle room, no rebate, NO MILITARY DISCOUNT. And suddenly a military discount is being offered. I gave one look to my husband, I stood to leave, and I'm then told please shop around, come back and see us we will match any offer and price we really want your business...... to which I could only laugh. We left. I am writing this review to warn other people of the crooked, lying, mind game playing, twisted sick people this company chooses to employee. Go any where else. Don't waste your time with manipulation attempts, rude attitudes, unmasked judgment and a blatant disregard for your needs and wants. And don't post your little copy and paste message about how you appreciate my feed back and you would like me to call the GM of the day to discuss this People are North Carolina and surrounding, STAY AWAY!! More

Auto purchase Kevin Plant was my sales representive this week. First Toyota I have ever bought. Kevin knows his car line for sure. I asked questions and got answ Kevin Plant was my sales representive this week. First Toyota I have ever bought. Kevin knows his car line for sure. I asked questions and got answers. He was a professional in every sense of the word and I would and will recommend him to anyone wanting to purchase a vehicle at this dealership. . Thanks Kevin. I might add, this is my 32nd purchase of a car! More

Painless Search I was actively looking for a vehicle and have come in contact with several sales associates at various Hendrick dealerships. The last I checked, sales I was actively looking for a vehicle and have come in contact with several sales associates at various Hendrick dealerships. The last I checked, sales associates are there to meet the needs of their customers and to find them what works for them. After a month of searching, K. Brown at Hendrick Toyota of Concord did just that! She listened to what I was looking for and hit the hammer on the head the first time. Not only did she find the vehicle I was looking for but also made sure I paid the price I was looking for! Awesome Sauce!!!!! Thank you so much K. Brown for your assistance. Let me just say, I'm not an easy one to please. If you're looking for a car and want an awesome sales associate to listen to your request, go to Hendrick Toyota of Concord and ask for K. Brown! She is the bomb.com!!!! More

Look for Carl Scott My wife and I bought our third car last week from this dealership. I would advice to look for Carl Scott if you are intending to buy a Toyota vehicle. My wife and I bought our third car last week from this dealership. I would advice to look for Carl Scott if you are intending to buy a Toyota vehicle. Carl is an outstanding salesman, very professional and knows how to listen and understand every question I had and provided answers with a smile. He is prompt and straight forward person that makes me feel easy dealing with him. Overall I am very satisfied with my buying experience here. More

Dealing with Kevin Plant Dealing with Kevin was a pleasure, he was very knowledgeable about the Tundra. Before talking to him I was going to buy another makers truck. Kevin ex Dealing with Kevin was a pleasure, he was very knowledgeable about the Tundra. Before talking to him I was going to buy another makers truck. Kevin explained what the Tundra was capable of doing and all its features. I was sold. Never did I feel any pressure to buy. Everyone that I incounted was so friendly. Kevin made me feel at ease. I truly would buy from him again. Thanks to Kevin Plant and the team (or should I say family ) at Hendrick Toyota of Concord. More

Great Car Buying Experience Great selection of vehicles, helpful and knowledgeable sales staff and no pressure to purchase the vehicle. I loved the consultative sales approach - Great selection of vehicles, helpful and knowledgeable sales staff and no pressure to purchase the vehicle. I loved the consultative sales approach - it made the process a lot more enjoyable for everyone More

Kevin Plant Honda Cars of Concord Today we purchased our 6th car from a Hendrick dealer and working with Kevin Plant was our greatest experience ! Car buying is always tiring but Kevin Today we purchased our 6th car from a Hendrick dealer and working with Kevin Plant was our greatest experience ! Car buying is always tiring but Kevin made it fun and gave us a great deal . From now on I will always go to Kevin Plant when shopping for a vehicle . More

Customer service after the sale leaves much to be desired. The sale goes fine, but if you're looking for help with any extra services or warranties you purchased with your vehicle, forget about it. I've been t The sale goes fine, but if you're looking for help with any extra services or warranties you purchased with your vehicle, forget about it. I've been trying to get an issue resolved with the GAP insurance they offered me for 8 months now. I don't normally write bad reviews, but I felt the need to address this... from my experience, don't look for much after the sale except for excuses and no followups. More

Smooth sale Amanda was very knowledgeable and help me get in the right vehicle. She was nice and respected my time. Got the dealer done in a quick manner Amanda was very knowledgeable and help me get in the right vehicle. She was nice and respected my time. Got the dealer done in a quick manner More

Efficient, friendly, and easy Email contact with John Larson gave us all the information we needed and Kevin Plant took great care of us in a quick, friendly, and very professional Email contact with John Larson gave us all the information we needed and Kevin Plant took great care of us in a quick, friendly, and very professional manner. Will definitely be returning for our next car here years down the road. More