Hendrick Toyota Concord

Impressed with Avalon Hybrid I purchased this Avalon Hybrid almost 3 years ago and think it might be the best buy in automobiles that I have ever made. It's good looks attracted m I purchased this Avalon Hybrid almost 3 years ago and think it might be the best buy in automobiles that I have ever made. It's good looks attracted me to it and it's roominess and great ride sold me. Hendrick's service has been outstanding. Brad Treece has been my Customer Service Rep for the last 2 years. He is always polite, professional and extremely helpful. My opinion? Check with Hendrick before settling for second best. More

Superlative Service Experience with April Knabbe I am a long-time Hendricks customer (10 years and counting) and I've always appreciated the consistent level of customer focus from the purchasing e I am a long-time Hendricks customer (10 years and counting) and I've always appreciated the consistent level of customer focus from the purchasing experience to service/repairs. April Knabbe is an exceptional service rep who not only meets but exceeds the Hendrick's standard of customer care. She is thoughtful, consultative and relational in her approach and genuinely cares about her customers and their vehicles. More

Chris Garzone Chris has provided service on my Camry since purchase. Always courteous and professional. Great guy. Explained everything about the service and made m Chris has provided service on my Camry since purchase. Always courteous and professional. Great guy. Explained everything about the service and made me aware of several options. Will ask for him at next service More

Kevin Plant is the best! This is the second truck I've purchased from Toyota of Concord; both from Kevin. He is a rock star salesman. Knowledgeable, professional, knows the fe This is the second truck I've purchased from Toyota of Concord; both from Kevin. He is a rock star salesman. Knowledgeable, professional, knows the features, patient and he deserves a raise. It's nice to be treated with respect that isn't phony. Hendrick is a big dealership but they treat you like family. I have and will continue to recommend Hendrick and Kevin to anyone needing a new or used car. Every car we've purchased since 1991 has been from a Hendrick dealer. More

Fantastic experience. Awesome car buying experience. James Ramirez, Kizzy Brown and Kevin Plant showed me plenty of options to choose from and when I chose a 2017 Corolla, Awesome car buying experience. James Ramirez, Kizzy Brown and Kevin Plant showed me plenty of options to choose from and when I chose a 2017 Corolla, they also showed me all of the safety features and walked me through setting up my new car. Highly recommend this dealership and these individuals. More

Very helpful and kind. We have 3 Toyotas and we always receive excellent service. Brad Treece has been so helpful and informative. He keeps us informed and makes sure all of We have 3 Toyotas and we always receive excellent service. Brad Treece has been so helpful and informative. He keeps us informed and makes sure all of our cars are in perfect condition. More

Apex of customer service Chip Gonion has been my service advisor for years now, and I continue to only bring my Toyota Avalon and Corolla into the shop on the days that he wor Chip Gonion has been my service advisor for years now, and I continue to only bring my Toyota Avalon and Corolla into the shop on the days that he works, as I view his customer service commitment to be of such excellent quality, resulting in a lasting trust that I consider most noteworthy in corporate America today. Chip is always on the job, smiling and welcoming his customers, and he exhibits a genuine desire "to assist from his heart". Further, if I leave him a message, he is "always" most prompt in his return call. THANKS so much Chip for making me feel VALUED as your customer. Travis is the "only technician" that I authorize to perform mechanical servicing of my Avalon and Corolla, as Travis is truly "a mechanic above the rest", performing his tasks with the greatest of skill and intellect. When Travis works on my car, I feel as though he is caring for it as though it were his car. Thank you Travis for always taking such good care of my Avalon and Corolla! I drive all the way from Matthews during every servicing of my vehicles, and count myself blessed that I can trust that my vehicles are in the best of hands with Chip and Travis. I've been driving this distance for over 12 years now....because going the distance to get GREAT SERVICE is worth the mileage. Ms. Johnson-Tate More

First car buying experience My overall experience at the dealership was good. Kevin was very helpful and very attentive to details. I could not be more happy with my purchase! I My overall experience at the dealership was good. Kevin was very helpful and very attentive to details. I could not be more happy with my purchase! I will also say I had spoken to many in the industry but Kevin was byour far the most knowledgeable and direct. More

Depressed I was do depressed and upset about my experience with another dealership that I had been a customer of for over 10 years when I contacted Hendrick Toy I was do depressed and upset about my experience with another dealership that I had been a customer of for over 10 years when I contacted Hendrick Toyota. I know I probably wasn't the easiest person to deal with but Kizzy and Amanda did an amazing job finding the right vehicle and Paul and the finance the did a wonderful job putting me in a 2017 Rav 4. Wonderful group of people to work with and I will recommend them to everyone wanting to buy a vehicle. More

Helpful and Successful My saleswoman was very friendly and helpful. She showed me many options in my price range and helped me successfully purchase my first car. She was ve My saleswoman was very friendly and helpful. She showed me many options in my price range and helped me successfully purchase my first car. She was very diligent in making sure I found exactly what I wanted. More