Hendrick Toyota Concord

2010 Toyota Avalon All work requested done in a time!y fashion. Jay Roberts our service advisor was excellent to work with and did only what we required. All work requested done in a time!y fashion. Jay Roberts our service advisor was excellent to work with and did only what we required. More

Consistently Great Service Had 4 Michelin tires installed. Their price was very competitive and the service, as always, great. I have had my Camry serviced at this location for Had 4 Michelin tires installed. Their price was very competitive and the service, as always, great. I have had my Camry serviced at this location for the past 4 years and have always been very pleased with the service and cleanliness of the facility. Would highly recommend. More

Wonderful Service Experience Chris G was very concerned with my experience. He offered to help in any way possible. He was very polite and I would recommend him to my friends and Chris G was very concerned with my experience. He offered to help in any way possible. He was very polite and I would recommend him to my friends and family. More

New vehicle purchase. My husband recently bought me a New 2016 RAV4. The salesman did a wonderful job showing me the benefits and features. Loved the whole process my nex My husband recently bought me a New 2016 RAV4. The salesman did a wonderful job showing me the benefits and features. Loved the whole process my next purchase will be here. Thank you Yuri for helping me. More

Never expected this kind of treatment from a larger dealers! We purchased a brand new 2016 Highlander had 4 miles on it .. during Hurricane Mathew we found out we had a leak in the windshield. We called the dea We purchased a brand new 2016 Highlander had 4 miles on it .. during Hurricane Mathew we found out we had a leak in the windshield. We called the dealership we purchased our vehicle from ....they advised us that there service department was closed and that Hendrick Toyota service department was open till 9:00 pm ...To make a long story short we took our SUV to them and they found that we had a leak in our windshield and informed us that they couldn't fix it ...but they would have a windshield repair company come out on Monday and fix it . Mind you it's still raining cats and dogs outside so we asked could they give us a loaner vehicle till Monday or till the fix it. We were told no. So Monday came not a call from the windshield repair shop .. no call from dealership .. nothing! I called the dealership and asked the representative what happened they replied they didn't know .. that the service Manager would get back too me next morning! Morning went by ... still no call afternoon went by ... no call ...! Evening came I called back to dealership .. I was told the manager was on the phone will give him message and he will call back ... it's almost night now still no call ... this is the worst customer service I ever dealt with .. you best believe we are going to corporate about this .!!! I understand they can get busy at times .. and my little windshield issue is maybe next to nothing compared to the other issues that they may have going on but we paid almost 40,000 for this vehicle .. we gave Toyota... Our business!!! Were is the good service we should have .... receive BACK!!!! More

Poor Customer Service We purchased a car for our daughter on July 30th. Her SECOND temporary tag expired this past Sunday. My husband left a voicemail Saturday inquiring We purchased a car for our daughter on July 30th. Her SECOND temporary tag expired this past Sunday. My husband left a voicemail Saturday inquiring about license plate status and his call was not returned on Monday. When I called yesterday and finally spoke to Vernita in customer relations, she told me she would email that department and get back to one of us today. No call. No apology. No sense of urgency. I just called dealership again and was sent to her voicemail. I did leave a message, but not feeling confident in her returning it, I also left a voicemail for the general manager, Donnie Moore, in hopes he can assist her. I understand that things happen, but when you make a mistake, own up to it and correct it. If you don't have an answer, follow up by apologizing to the customer and communicate that you are still working on a solution. That's Customer Service 101. Maybe if we had bought a new car instead of a used one, we would receive better customer service. To be continued... More

Wanted Tire Pressure Light Checked Pulled into bay and waited at least 5 minutes before any one asked if I needed help. Several employees walking around busy doing nothing..Greeted with Pulled into bay and waited at least 5 minutes before any one asked if I needed help. Several employees walking around busy doing nothing..Greeted with a hello "buddy" from one guy, then the service employee came over as I was about to leave due to no one help me. He took my mileage down wrong and thought I was getting service done to my car. After putting my information into the system, he said it would be checked out. What a joke this Service Department is. Will not come back for sure. More