Hendrick Toyota Concord

Brittany was very personable and helpful. She explained everything about the service options and made expert recommendations on which were more beneficial. She explained everything about the service options and made expert recommendations on which were more beneficial. More

Knowledgeable associate about my car maintenance, very pleasant to talk. I would not mind to recommend my friends to see STEPHEN WOODS. pleasant to talk. I would not mind to recommend my friends to see STEPHEN WOODS. More

Knowledgeable service advisor who talked me through my first time there. Clean and friendly location first time there. Clean and friendly location More

The staff was great and was able to get my car fixed and I am very happy. Thanks Team Hendrick I am very happy. Thanks Team Hendrick More

The service at this dealership is outstanding. I have been going to this dealership for over 10 years. Ryan Craley is an outstanding young man that takes pride in his job and his customers. I can I have been going to this dealership for over 10 years. Ryan Craley is an outstanding young man that takes pride in his job and his customers. I cannot say enough good things about Ryan and the dealership . More

Fast, efficient, excellent service department! ! Brad is very helpful and friendly. He keeps me updated each step of my service appointment and finds and coupons or deals that he can to help the c ! Brad is very helpful and friendly. He keeps me updated each step of my service appointment and finds and coupons or deals that he can to help the cost. HIGHLY RECOMMEND!! More

My experience purchasing a vehicle from Hendrick Toyota Concord was excellent. From the Sales Team, I worked with Jimmy Michalec. He earned a Customer for life. Because I put a deposit on an allocat Concord was excellent. From the Sales Team, I worked with Jimmy Michalec. He earned a Customer for life. Because I put a deposit on an allocated vehicle that was not yet built, my purchase experience was longer than most people will experience. Throughout that entire period of time, Jimmy was always courteous, very proactive with communications to me, and from day one I felt Jimmy exceeded my expectations for the vehicle purchase experience. From the moment I walked in the door to the time I drove my new vehicle home, I did not experience anything negative. I would highly recommend Jimmy Michalec to everyone looking to purchase a vehicle at Hendrick Toyota Concord. From the Finance Team, I worked with Matt Kaiser. My finance experience at Hendrick Toyota Concord was the most straight forward and transparent experience I have had with Dealership Financing. Matt is very personable and through our interaction he completely changed my perspective on Dealership Financing. Matt’s ability to find common ground, establish connections, and speak to me like a friend took away much of the anxiety that can come with Dealership Financing. Matt was always willing to answer my question with the right level of detail. Matt was able to be there for me and talk through multiple scenarios and help me determine which financial products would be the right fit. Matt has also earned a Customer for life and I would recommend anyone looking to finance a vehicle at Hendrick Toyota Concord to ask for Matt Kaiser. More

I could not be happier with my purchase (2024 Toyota 4Runner)!! Desmond and Sedric went above and beyond for me to make sure that I got exactly what I was looking for. By far the best dealership in this 4Runner)!! Desmond and Sedric went above and beyond for me to make sure that I got exactly what I was looking for. By far the best dealership in this area if you’re looking for a Toyota!!! Make sure to ask for them when you go in. I promise they will make it happen if it’s possible!! More

The agent was very friendly and helpful, knowledgeable. The work was done at estimated time. The work was done at estimated time. More

Service Dept needs attitude improvement and show a little more courtesy and respect to their customers. My experience was not a pleasant one. And needless to say, I won’t be back. I had a wheel replaced afte more courtesy and respect to their customers. My experience was not a pleasant one. And needless to say, I won’t be back. I had a wheel replaced after a long argument. I had just bought the new Camry and the first time we washed it we noticed the wheel was bent. I scheduled an appointment to check it out. They tried to say I had hit a pothole. I had not. I finally had one guy examine it closer and said had I hit a pothole that bent the rim, it would have blown my tire out. So I finally convinced them it was like that when I bought it. It was damaged from the factory. So I made an appointment for two weeks later when the wheel came in and nobody called to let me know. So I made an appointment for Saturday and the only thing they had available was at 7:30 am that day. I made the appointment for the following Saturday at 11:30. Then I got an email reminding me of my appointment on Saturday @ 7;30 am. I called and made sure that was cancelled. The lady told me I was down for the filling Saturday at 11:30. I have to drive an hour. So when I get there for my appointment, the service guy was not very friendly. He proceeded to tell my appointment had been at 7:30 and I had missed it and the appointment previously. I had not missed that appointment, they just didn’t do anything but order the wheel. Then he made mention I had probably hit a pothole that caused the damage. At this point I was livid. He said they’d have to work me in even though I did have an appointment and he said it could take hours. He let me know it was my fault. And not to mention they took the car in front of me. I had been waiting in line for 10 minutes or more. A car pulled in beside me and they took them on. I asked him how do I go about making an appointment since I had such a hard time. But he ignored me. I didn’t take but over an hour. But with this first experience I will not be back. I will find another Toyota dealership where I hope I will be treated with a little more respect. I bought this car new. And paid a lot for it. And I had a very good experience buying it. So I was very disappointed on the service side. I am not one to ever complain. And I don’t expect to be treated any different than the next person. But from the first visit when they kept telling me I had just hit a pothole and would not listen to me! I knew that was not what had happened. I left there very stressed and aggravated. More