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Hendrick Toyota Concord

Concord, NC

4.8
971 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 971 reviews

June 14, 2022

Very busy and is fairly quick getting your vehicle done in a decent amount of time.The staff is usually friendly and helpful but Saturdays must not be the best day to bring your vehicle. I can’t say everyo More

by Chrismauney46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Moore
Jun 16, 2022 -

Hendrick Toyota Concord responded

We thank you for your feedback. We're sorry you didn't have the best experience with our service department this time. This is not the kind of experience we want our customers to have. We will share this with our team and strive to do better. We hope to see you again. Vernita, Customer Relations Manager

June 12, 2022

Staff was very friendly and attentive to me. They even made me laugh a time or two. More

by jerrellthomas91
Recommend Dealer
Yes
Employees Worked With
Paul Boyd
Jun 14, 2022 -

Hendrick Toyota Concord responded

Thank you for your kind words! We aim to provide a stress-free experience for our customers, and to make the process as smooth as possible. We're happy to hear that this was the case for you. We look forward to seeing you again. Vernita, Customer Relations Manager

June 10, 2022

I have never bought a new car before. Eric Hall made it very simple and easy, even amidst the car shortage. They were transparent and I got a fair deal. More

by jbtennant4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Herndon, Eric Hall
Jun 12, 2022 -

Hendrick Toyota Concord responded

We are very happy that Eric Hall provided you with such a positive experience! Providing a stress-free environment and giving our customers great deals are what we're all about. Thank you, and we look forward to seeing you soon! Vernita, Customer Relations Manager

June 09, 2022

the people there are very friendly and are very fast in their work, amazing Dealer More

by Anstrogg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garzone, Woody Woods, Steven Spooner
Jun 10, 2022 -

Hendrick Toyota Concord responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Concord. We hope to see you again. Vernita, Customer Relations Manager

June 09, 2022

At Hendrick they was very pleasant to working with and very knowledgeable about the product,also the transaction went fast and smoothly. More

by doris_griffin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Perry
Jun 11, 2022 -

Hendrick Toyota Concord responded

Thank you so much for your awesome review and kind words for Lamont Perry and our team, Doris! It means a lot to all of us and we are so happy to have you as part of our Hendrick Toyota Concord family! Vernita, Customer Relations Manager

June 07, 2022

Long, long time customer both with new car purchases and routine maintenance. It’s the people that drive my +++ratings. Particularly Service Writer Woody Woods. What a pro and very knowledgeable re my Vehic More

by Songofthesky45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody Woods
Jun 09, 2022 -

Hendrick Toyota Concord responded

Woody Woods is a wonderful part of our team here at Hendrick Toyota Concord and we are thrilled to hear of your excellent experience with him at Hendrick Toyota Concord. We look forward to your next visit. Vernita, Customer Relations Manager

June 02, 2022

Always great service. In and out very quick this visit. Service rep was super friendly and kept me updated. More

by scasmith3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Spooner
Jun 04, 2022 -

Hendrick Toyota Concord responded

Thank you for this great feedback. We strive for 100% satisfaction, and it is great to see you had such a positive service experience Hendrick Toyota Concord. We look forward to helping again in the future! Vernita, Customer Relations Manager

May 28, 2022

I've bought my last 3 cars from Toyota of Concord and it's always been a great car with a great experience, My service tech Woody is the best! More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody Woods
May 31, 2022 -

Hendrick Toyota Concord responded

Thank you for the review, Deb. We appreciate you and your business. Vernita, Customer Relations Manager

May 23, 2022

We have been servicing our Toyotas here since 2006. Our experience has always been excellent, so never a need or desire to look else wear. Our service contact Chris Garzone has always exemplified that More

by ncbob43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
May 24, 2022 -

Hendrick Toyota Concord responded

We appreciate the positive feedback! We're glad to hear that you have had a great experience with Chris Garzone over the years. Chris is a very valuable member of our team. We appreciate you and your business. Vernita, Customer Relations Manager

May 18, 2022

I love Hendrick Toyota Concord they always do the right things whenever a take my car to them More

by nlandu_buemanakala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley, Abadi Almasri, Brandon Chestnutt, Chad McDaniel
May 20, 2022 -

Hendrick Toyota Concord responded

We are so happy to read such a great review about the team at Hendrick Toyota Concord. Thank you for the feedback. We look forward to seeing you again. Vernita, Customer Relations Manager

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