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Hendrick Toyota Concord

Concord, NC

4.8
1,146 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,146 reviews

June 01, 2023

Just bought my 3rd RAV4 from Hendrick Toyota in Concord, NC. That says enough but i want to add a shoutout for my sales team: Kaitlyn Larson, Desmond Quinn, and Jessie McClellan. Nico in Service Dept. is More

by DD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Larson, Jessica McClellan, Desmond Quinn
Jun 05, 2023 -

Hendrick Toyota Concord responded

We are so happy to read such a great review about your sales experience with the team here at Hendrick Toyota Concord. Thank you for the feedback. We look forward to seeing you again for all your automotive needs. Vernita, Customer Relations Manager

June 01, 2023

Very quick to get my vehicle in and out for service. .service tech was very nice and seem to be very knowledgeable Well pleased with the way everything was taken care of. More

by BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Jun 05, 2023 -

Hendrick Toyota Concord responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Concord. We look forward to seeing you again. Vernita, Customer Relations Manager

May 30, 2023

They were ready at the appointed time and finished in half the time that was estimated. Super friendly service! More

by michellefpharmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abadi Almasri
May 31, 2023 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit at Hendrick Toyota Concord. We look forward to providing you the same 5 Star experience next time. Vernita, Customer Relations Manager

May 27, 2023

Highly professional team, my experience was beyond exceptional! Everyone took the time to insure my truck exceeded my expectations!!!! Thank you! More

by Bob.Breidinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick East, Sedric Parker, Chris Herndon, Michael Black, Robert Loch
May 27, 2023 -

Bob.Breidinger responded

Awesome experience on purchase of my 2010 Tundra

May 23, 2023

High quality service on my detail! I was thoroughly satisfied and received excellent service. Thank you Frankie!!! More

by Josh B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Defeo, Woody Woods
May 26, 2023 -

Hendrick Toyota Concord responded

Thank you for the great review for your car detail with Woody Woods and Frank DeFeo at Hendrick Toyota Concord, Josh. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

May 23, 2023

Got my car serviced here and I am very pleased with the experience. Not only was it fast, the help i received was wonderful. Thank you Chris!!! He was very helpful and worked with me to meet my needs and s More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Norway
May 26, 2023 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit with Chris Norway at Hendrick Toyota Concord. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

May 23, 2023

Great staff and quick service. I was able to get a same day appointment and the whole facility was welcoming. More

by Cara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service.
May 26, 2023 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit with Tyler Pietz at Hendrick Toyota Concord, Cara We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

May 23, 2023

Easy to make appointment. Multiple reminders about appointment. Service technician provided estimate of time and kept me updated. I feel like I get good service for what I p More

by mehaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matzdorf, Joshua
May 26, 2023 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit with Josh Matzdorf at Hendrick Toyota Concord. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

May 18, 2023

I have been bringing my Toyotas to Hendrick of Concord since 2000 when they were located further north. They have always provided exceptional and fair service. They are knowledgeable about my car which More

by sandy.kindbom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Woods
May 22, 2023 -

Hendrick Toyota Concord responded

Sandy, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience. We are glad you found this to be the case during your years working with Woody Woods. We appreciate you and your patronage. Vernita, Customer Relations Manager

May 17, 2023

Easy to make and keep appointment. Friendly and fast service. Recommendations but zero hard sell. More

by Rob Neubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot Remember
May 19, 2023 -

Hendrick Toyota Concord responded

Rob We appreciate your positive review about your recent experience at Hendrick Toyota Concord. We sincerely thank you and look forward to seeing you again soon. Vernita, Customer Relations Manager

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