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Hendrick Toyota Concord

Concord, NC

4.8
1,132 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,132 reviews

January 18, 2023

Jonathan Wirz did a great job and service was outstanding. Would recommend him to anyone More

by Dozerball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Wirz
Jan 21, 2023 -

Hendrick Toyota Concord responded

W strive for 100% satisfaction, and it is great to see you had such a positive service experience at Hendrick Toyota Concord with Jonathan Wirz. We hope to be of service to you again in the future. Vernita, Customer Relations Manage

January 18, 2023

All of the service advisers are knowledgeable, kind, extremely helpful. I’ll always take my Toyota’s there! More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Jan 21, 2023 -

Hendrick Toyota Concord responded

DeeDee, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Hendrick Toyota Concord. We hope to be of service to you again in the future. Vernita, Customer Relations Manager

January 16, 2023

They identified why I felt an unusual vibration in my new tires. Balanced. Rotated. Fixed. More

by mjhenderson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Jan 19, 2023 -

Hendrick Toyota Concord responded

We appreciate the 5 Star review. We do hope we can be of assistance in the future. Vernita, Customer Relations Manager

January 14, 2023

Had the pleasure of meeting Jennifer Jones that displayed great customer service! I bought a car! More

by staley25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Jones
Jan 19, 2023 -

Hendrick Toyota Concord responded

We are very happy to see that Jennifer Jones provided you with such a positive sales experience! Please don't hesitate to reach out to us if there's anything more we can do! Vernita, Customer Relations Manager

January 12, 2023

Woody, best customer service in that building! ! He and his service rep, peers like Ryan, know how to efficiently, graciously and completely, build the customers trust and confidence. More

by cheek.sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley, Woody Woods
Jan 18, 2023 -

Hendrick Toyota Concord responded

Thank you very much for a great review! It make us happy to receive your compliments and appreciation. We are glad to know Woody and Ryan had earned your business. We look forward to seeing you again. Vernita, Customer Relations Manager

January 12, 2023

jonathan was very professional and friendly. He called when the car was ready for pickup. The service was finished in the estimated time. More

by sgaskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan wirz
Jan 17, 2023 -

Hendrick Toyota Concord responded

Thank you for taking the time to leave a review for us at Hendrick Toyota Concord. We are happy Jonathan Wirz could meet your expectations! We do hope we can be of assistance in the future. Vernita, Customer Relations Manager

January 09, 2023

I purchased my Toyota Corolla LE at this dealership in 2015 and only this service department works on my car. I was a work in and waited about two hours but it was very busy that Saturday morning and I w More

by BTXPRSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Jan 12, 2023 -

Hendrick Toyota Concord responded

It's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We no longer have paper towels in the restrooms but i will look into the blower that was not working. Thank you for bringing it to my attention. Vernita, Customer Relations Manager

January 09, 2023

Professional environment and friendly staff. Joseph Detorre was the best advisor so far. He treated me with respect and took the time to explain features on my RAV4. Wish I could only work with More

by aldingle1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Detorre
Jan 12, 2023 -

Hendrick Toyota Concord responded

Thank you for taking the time to review our dealership and share your recent experience with us. Joseph is a wonderful part of our team here at Hendrick Toyota Concord and we are thrilled to hear that he was able to take such great care of you. If we can be of any assistance to you in the future, please do not hesitate to contact us. Vernita, Customer Relations Manage

January 06, 2023

Very professional treatment. I would like to see more promos for oil changes. My only question was concerning the fact my battery failed the test but it is only 6 months old, s More

by dfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abadi Almasri
Jan 23, 2023 -

Hendrick Toyota Concord responded

Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact me on my direct number, 704-979-7613. Vernita,

January 06, 2023

Excellent as always! Treated like family. Wouldn't think of taking my Toyota anywhere else! More

by garrettdgibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dreyer
Jan 11, 2023 -

Hendrick Toyota Concord responded

We're happy you found our staff to be so supportive during your experience here at Hendrick Toyota Concord. Thank you so much again for your feedback! Vernita, Customer Relations Manager

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