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Hendrick Toyota Concord

Concord, NC

4.8
1,145 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,145 reviews

October 12, 2022

If it wasn't for our personal service advisor Chip G. I would be looking for a closer dealership. He has always given us exceptional service. More

by Wbillings50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Oct 14, 2022 -

Hendrick Toyota Concord responded

Thank you for sharing such positive feedback. We are thrilled to have Chip Gonion as one of our service advisors, as he's proven to be a very valuable member of the team. We look forward to your next visit! Vernita, Customer Relations Manager

October 10, 2022

Great customer service they gat us the car that we were looking for over all great service. More

by Dguerrero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Ballard, Kenny Leon
Oct 13, 2022 -

Hendrick Toyota Concord responded

We appreciate the positive feedback! We're glad to hear that you had a great sales experience with Devon Ballard. He is a valuable member of our team. We look forward to seeing you again for all your automotive needs. Vernita, Customer Relations Manager

September 24, 2022

This was a new experience for me. Buy a new vehicle over the internet and phone could have been stressful, but Devon made it very easy. I flew from Arkansas to pick up my new car an More

by lnwarren68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Arellano, Devon Ballard
Sep 28, 2022 -

Hendrick Toyota Concord responded

Thank you for your kind words! We aim to provide a stress-free experience for our customers, and to make the process as smooth as possible. We're happy to hear that this was the case for you working with Devon and Nick. We hope to be of service to you again in the future. Vernita, Customer Relations Manager

September 12, 2022

I traveled 2 hours on a Sunday to look at (and purchase) a pre-owned Tundra. Ethan was very responsive to my internet query and answered all of my questions ahead of time. Jessicah was ready for us when w More

by mbautoxmiata
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessicah Kean, Ethan Mccanna
Sep 15, 2022 -

Hendrick Toyota Concord responded

We're glad to hear Ethan and Jessicah delivered such a great experience. Welcome to the Hendrick Toyota Concord family. Vernita, Customer Relations Manager

August 24, 2022

Kyle was great. He had me in and out really fast. Very pleasant to speak to as well. More

by VEstrada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Richter
Aug 27, 2022 -

Hendrick Toyota Concord responded

We are so happy to read such a great review about Kyle Richter here at Hendrick Toyota Concord ! Thank you for the feedback. We look forward to seeing you again. Vernita, Customer Relations Manager

August 23, 2022

Great experience! Matt was extremely helpful. He did not try to sell us a car but listened to what we were looking for and worked to meet our need. More

by ctmcaulay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Vasico, Aaron Troung
Aug 26, 2022 -

Hendrick Toyota Concord responded

Thanks so much for the positive 5 Star feedback for your sales experience with Matt Vasko here at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs. Vernita, Customer Relations Manager

August 23, 2022

Jay does an outstanding job of making sure my Highlander gets the service it requires. He cordial, informative, efficient. Great guy to work with! More

by dblack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Moore
Aug 26, 2022 -

Hendrick Toyota Concord responded

Thanks so much for the positive 5 Star feedback for your service visit with Jay Moore here at Hendrick Toyota Concord. . We are looking forward to providing the same 5 star quality service next time! Vernita, Customer Relations Manage

August 16, 2022

Great experience thanks to Kaitlyn leading the charge! She handled everything including the XM switch and technology updates. More

by Landcruiser Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Nick East, Woody Woods, Kaitlyn Larson
Aug 19, 2022 -

Hendrick Toyota Concord responded

it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case working with Kaitlyn Larson. If you have further needs or questions, please reach out! Vernita, Customer Relations Manager

July 25, 2022

Chris Haynes was amazing as my service advisor. I highly recommend him. Great job guys! More

by Dietrich.Wright
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
Jul 27, 2022 -

Hendrick Toyota Concord responded

Thank you for taking the time to leave a review for us at Hendrick Toyota Concord. We are happy Chris Haynes could meet your expectations! We appreciate the recommendation and hope to see you again. Vernita, Customer Relations Manager

July 22, 2022

Chris Haynes was excellent during nt appointment and have requested him him prior on both of my Toyotas and will continue to request him in the future as well!!! More

by aygolfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
Jul 24, 2022 -

Hendrick Toyota Concord responded

We appreciate the positive feedback! We're glad to hear that you have great experiences with Chris Haynes. He is a very valuable member of our team. As always, let us know if there's anything else we can assist you with! Vernita, Customer Relations Manager

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