Hendrick Toyota Concord

I purchased my brand new Sienna Hybrid in December of 2021. It was an easy sales experience but their Service Center is what sets this dealership apart. Their customer service is top notch and you always 2021. It was an easy sales experience but their Service Center is what sets this dealership apart. Their customer service is top notch and you always get a follow up call after your service sobfhf they can ascertain if you were satisfied with your experience. Scheduling an appointment is very easy. This is my first Toyota purchase and won’t be my last! More

I am incredibly pleased with the quality of customer service provided to me by Eric Hall at Hendrick Toyota Concord. Though the car of my dreams wasn’t available at my visit, Eric and the staff at this service provided to me by Eric Hall at Hendrick Toyota Concord. Though the car of my dreams wasn’t available at my visit, Eric and the staff at this location made it happen, communicating every step of the way. Eric‘s attention to a detailed explanation regarding my new vehicle’s technology at the time of sale and his continued follow up by phone to address any questions since then additionally reflects his service is on an entirely higher level, and has added much to my enjoyment of my vehicle and assured me that I shopped at the right dealership. Eric Hall has a winners attitude and is a great ambassador for Mr. Hendrick and his franchises. More

Every time I go there they are helpful and friendly. The make it easy for me. make it easy for me. More

The staff are always pleasant and helpful. Hendrick Concord always provide exceptional service each time. I always leave satisfied with their work. Concord always provide exceptional service each time. I always leave satisfied with their work. More

I have been back and forth to this dealership for the last 4 years I have bought my fourth car now they have worked with me consistently over the years they have helped me and worked with me to build cre last 4 years I have bought my fourth car now they have worked with me consistently over the years they have helped me and worked with me to build credit so I eventually can work my way up into a nice family car started off with a Prius I'm now in a used SUV can't be more happy and the last three times I have had the same salesperson Todd Moore I will always use Hendrick Toyota of Concord they are quick efficient and very polite I highly recommend this place More

You took me in right on time very plight explaining how everything was going to happen greatly appreciated everything was going to happen greatly appreciated More

Chris always goes beyond what’s Required. I all him with a me problem and he made the problem his. I’m recovering from spinal column surgery, my 2011 Prius needed a new starter battery, he was able to fine a me problem and he made the problem his. I’m recovering from spinal column surgery, my 2011 Prius needed a new starter battery, he was able to fine one and get me in for service on a day with no open appointments within the hour. You talk about customer service, I consider that “Great Customer” and above and beyond. Chris, thanks for being my advisor, you do go above and beyond. Thanks Floyd Craige Harper More

I brought my car in for service. Ryan Cawley got me out faster than i anticipated. faster than i anticipated. More

Pleasant people to assist with car of my car. Area waiting area and bathrooms clean waiting area and bathrooms clean More

I had a unique situation where I had to do most of my communication via text messages. (DIRTCAR World of Outlaws World Finals at Charlotte). The receptionist understood the assignment and paired me with communication via text messages. (DIRTCAR World of Outlaws World Finals at Charlotte). The receptionist understood the assignment and paired me with Eric Hall. PERFECT FIT!!! He not only made time for all my questions, but he went above and beyond to help me get the vehicle I’d been looking for for almost a year. Everything Eric did for me so I could get this vehicle was one word- seamless. If you go to Kendricks, ask for Eric. He will not disappoint!!! I then drove 14 hours home with my 4Runner and I couldn’t be happier!!! Thank you, Eric!!! I’m also throwing xxxxxxto Josh in the tech bay for taking the time to adjust my lug torque due to my long drive ahead!!! More