Hendrick Toyota Concord

Terra was absolutely amazing! ! Very knowledgeable! No pressure at all just guidance the entire way!! I would HIGHLY recommend!! ! Very knowledgeable! No pressure at all just guidance the entire way!! I would HIGHLY recommend!! More

If you are in the market to purchase any vehicle you must ask for Terra. She gets the customer experience I had the best time working with her. Her smile and energy is second to none. She even followed up ask for Terra. She gets the customer experience I had the best time working with her. Her smile and energy is second to none. She even followed up after we left the lot to make sure everything was going great with our new purchase. This dealership gets the customer we will be back when it’s time to purchase again. More

Always appreciate my experience at Hendrick Toyota of Concord. Everyone is always very professional, kind, and great to work with. They are low pressure and keep the customer first. Appreciate my last i Concord. Everyone is always very professional, kind, and great to work with. They are low pressure and keep the customer first. Appreciate my last interaction with Chris Norway, definitely took care of my needs. Thanks again! More

I get regular service here and the staff is very helpful, Ryan kept me informed the entire time and explained the service fully Ryan kept me informed the entire time and explained the service fully More

Louise was great with my service yesterday. And Oliver, the shuttle driver was a delight. Thank you! And Oliver, the shuttle driver was a delight. Thank you! More

Vincer was great. He had a ton of personality and was very transparent about everything. These guys are definitely the best Toyota dealership in the Charlotte area. He had a ton of personality and was very transparent about everything. These guys are definitely the best Toyota dealership in the Charlotte area. More

Brand new Toyota had to have the rear window removed, retinted, and rubber seal replaced. Sales/service team was very unsupportive when issuing a loaner vehicle for the multi day repair and instead saw t retinted, and rubber seal replaced. Sales/service team was very unsupportive when issuing a loaner vehicle for the multi day repair and instead saw the situation as a series of inconveniences for them. All the while no concessions were given for such customer inconveniences. Also, after it was confirmed that the defect I noted prior to the sale was in fact damage, no discounts were made to the cost of the vehicle. Service and sales at Hendrick of Concord was far from meeting reasonable expectations. Toyota USA ensured the dealer would call me to discuss. I’ve yet to be contacted by anyone from the dealer to discuss. More

Louise DelSol was very attentive and great costumer service my car was take care on time I definitely recommend Thanks service my car was take care on time I definitely recommend Thanks More

Chris Haynes did an excellent job of keeping me informed and getting me in and out quickly! and getting me in and out quickly! More

This dealership have GREAT customer service. Your sales person,Dawson Williams and finance officers,I,think so his name is Anthony Arellano(I'don't know his name,hi is originaly from Ecuator)is g Your sales person,Dawson Williams and finance officers,I,think so his name is Anthony Arellano(I'don't know his name,hi is originaly from Ecuator)is great guys,and my experience and communications is great with this two guys. More