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Hendrick Toyota Concord

Concord, NC

4.8
1,136 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,136 reviews

September 03, 2021

Most painless automotive buying experience I’ve ever had. It was actually fun! Despite the chip shortage these guys went above and beyond to help find the perfect car to fit my budget and needs. I actually s More

by AT4 6.2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Parker, Darren Miskelly, Brian Worcester
Sep 04, 2021 -

Hendrick Toyota Concord responded

Thank you for your kind words! We aim to provide a stress-free experience for our customers, and to make the process as smooth as possible. We're happy to hear that Brian Worcester was able to such a great job. We look forward to seeing you again for any service needs you might have in the future. Vernita, Customer Relations Manager

September 02, 2021

last service visit was great. In and out on schedule. Question: when will you resume serving coffee/tea? We early birds are missing that service. More

by alelewodi
Recommend Dealer
Yes
Employees Worked With
Steven Spooner
Sep 02, 2021 -

alelewodi responded

Not sure I understand what you want me to say here

August 18, 2021

Chris has always been very professional when dealing with me. Thank you Chris for the outstanding service. More

by kevhut76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Aug 20, 2021 -

Hendrick Toyota Concord responded

We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Hendrick Toyota Concord with Chris. We can't wait to see you again, have a great day. Vernita, Customer Relations Manager

August 17, 2021

Brad Treece is awesome. Good communication throughout the service of my truck. Would not take my truce anywhere else. Didn’t take as long to get service done as I thought. More

by fukfoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Treece
Aug 18, 2021 -

Hendrick Toyota Concord responded

We're so glad to hear you had a positive service experience! with Brad Treece at Hendrick Toyota Concord. If there's anything else we can do, don't hesitate to reach out! Vernita, Customer Relations Manager

August 17, 2021

Hendricks Toyota has always given us excellent service. They are very responsive to our needs and questions. The service reps always keep us informed and our service is completed in a timely manner. One More

by Brnscn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Aug 18, 2021 -

Hendrick Toyota Concord responded

We are very happy to have provided you with such a positive experience! Thank you, and look forward to seeing you soon! Vernita, Customer Relations Manager

August 10, 2021

Every one of the professionals there treated me kindly and with respect. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Moore, Brian Worcester
Aug 16, 2021 -

Hendrick Toyota Concord responded

Thank you for the 5 Stars, John. We hope to see you again soon. Vernita, Customer Relations Manager

August 03, 2021

Excellent - Chip is the best!! My rep for 10 years. He takes good care of me. I can call him any time for help😀 More

by Gmartin10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Chip Gonion, Chris Haynes, Juan Bravo
Aug 18, 2021 -

Hendrick Toyota Concord responded

Thank you for sharing such positive feedback. We are thrilled to have Chip Gonion as one of our service advisors, as he's proven to be a very valuable member of the team. If there's anything else we can assist you with in the future, don't hesitate to reach out. Vernita, Customer Relations Manager

August 02, 2021

Excellent service, communication, and follow up during the service process. Steven Spooner took the time to research my vehicle's issues, check for potential warranty coverage, and order necessary parts More

by Greg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Spooner
Aug 18, 2021 -

Hendrick Toyota Concord responded

Greg, We really appreciate the positive feedback! Providing top notch customer service is always our goal, so we are happy to hear that this was the case for you working with Steven Spooner. We look forward to helping you with any service needs you might have in the future! Vernita, Customer Relations Manager

July 26, 2021

The Service Rep was very knowledgeable and was able to address all of my . I especially appreciated the fact there was no pressure to perform a lot of unnecessary services. More

by pcampbell23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Jul 26, 2021 -

pcampbell23 responded

The first sentence in my review should have stated ....was able to address all of my concerns.

July 24, 2021

Excellent reception. In particular, Eng. Abadi Almasri (Service Advisor) was professional and very kind. I have a Honda but I will continue using Hendrick Toyota Concord. More

by drsaeed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abadi Almasri
Aug 25, 2021 -

Hendrick Toyota Concord responded

We appreciate your positive review about your recent service experience with Abadi Almasri! We sincerely thank you for the positive review, and look forward to seeing you again soon! Vernita, Customer Relations Manager

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