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Hendrick Toyota Concord

Concord, NC

4.8
1,136 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,136 reviews

June 26, 2021

My husband and I walked into Hendrick looking for a RAV4, we were greeted by Brian W. Brian was very knowledgeable about the car and always had a great attitude when dealing with us. We spent most of the day More

by Selena A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt W, Brian Worcester
Jun 29, 2021 -

Hendrick Toyota Concord responded

Hello, and thank you for taking the time to let us know how Brian Worcester and Matt Kaiser did during your sales visit with us! We are elated to hear that they were able to go above and beyond your expectations. Vernita, Customer Relations Manager

June 24, 2021

No updates on progress of service or explanation of the 21/2 hour delay More

by Khoward4749
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis
Jun 29, 2021 -

Hendrick Toyota Concord responded

We always want our customer's experiences with us to be the best, and do apologize for the poor customer service. We would like to discuss this experience with you further to see what we can do to improve. At your convenience, please contact me on my direct number, 704-979-7613.. Thank you for your time and we look forward to hearing from you soon. Vernita, Customer Relations Manager

June 24, 2021

Kaitlyn Larson and Kevin Harris were an absolute pleasure to work with. They made certain I was taking care of. I needed a truck quickly and Kaitlyn helped find one for me. Came in Monday and drove More

by Barnhardt404
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Harris , Kaitlyn Larson
Jun 29, 2021 -

Hendrick Toyota Concord responded

Thank you for taking the time to leave us this great feedback of your recent car-buying experience with Kaitlyn Larson and Kevin Harris! We are so glad to hear that they were able to go above and beyond your expectations. We welcome you to the Hendrick Toyota Concord family. Vernita, Customer Relations Manager

June 21, 2021

Just had the best experience at Toyota of Concord getting my Rav 4 serviced! Chip Gonion the service advisor made it so fast and efficient to get my Rav ready for our trip!!! He is very professional and kno More

by Katie Burris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Jun 23, 2021 -

Hendrick Toyota Concord responded

Thank you for your kind words and this wonderful review, Katie! Reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Chip Gonion and the team at Hendrick Toyota Concord are always happy to help. Vernita, Customer Relations Manager

June 21, 2021

Top Dealer! Purchased vehicle here and will purchase the next one from them as well. Service department is Top Notch! More

by erabb83476
Recommend Dealer
Yes
Employees Worked With
April Knabbe
Jun 23, 2021 -

Hendrick Toyota Concord responded

Thank you, we appreciate your feedback! We're so glad to hear our team delivered such a great experience. I f there's anything further we can do for you, we are always happy to help! Vernita, Customer Relations Manager

June 21, 2021

I had an appointment with Chris Haynes in service, as always he takes such great care of me and keeps me updated while service is being complete. While at the dealership I decided to look at the new Camr More

by Kaitlynlarson.13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Haynes, Michael Black
Jun 23, 2021 -

Hendrick Toyota Concord responded

Thank you for taking the time to let us know how your recent service visit went. We are very happy to have provided you with such a positive experience! Our team at Hendrick Toyota Concord is so glad to hear Chris Haynes and Mike Black were able to take good care of you. We look forward to seeing you again. Vernita, Customer Relations Manager

June 20, 2021

Devon and Eric at Henrick Toyota were excellent to salesmen. Devon took his time explaining every detail of the two vans that I was looking to purchase. I explained to Devon that my time was limited d More

by Gwhitley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Ballard, Eric
Jun 23, 2021 -

Hendrick Toyota Concord responded

We really appreciate the positive feedback! Providing top notch customer service is always our goal, so we are happy to hear that this was the case for you working with Devon Ballard and Eric Hall. We appreciate the the recommendation and look forward to helping you with any service needs you might have in the future! Vernita, Customer Relations Manager

June 18, 2021

Always courteous technicians and staff. Comfortable waiting area. Cleanliness. Technicians explain whatever is needed and a staff person routinely asks if anyone needs update on vehicle repair. I do th More

by bcampcole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon in service
Jun 19, 2021 -

Hendrick Toyota Concord responded

We really appreciate the positive feedback! Providing top notch customer service ar Hendrick Toyota Concord is always our goal, so we are happy to hear that this was the case for you. We look forward to helping you with any service needs you might have in the future! Vernita, Customer Relations Manager

June 17, 2021

We purchased our Sienna from Chris C. back in Jan. It was an awesome experience! Then we had our first service today! To say that your team blew us out of the water is an understatement! Top notch service More

by Matt M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Mariano, Chris Catherwood
Jun 19, 2021 -

Hendrick Toyota Concord responded

Matt, Thanks for your praise and kind comments about our team and specifically Ryan Cawley. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Toyota Concord! We look forward to your next visit. Vernita, Customer Relations Manager

June 15, 2021

Hendrick Toyota Concord has been a great place to purchase and service my Rav 4. Staff members that I have interacted with have been knowledgable, courteous, and friendly. More

by Janice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Dreyer
Jun 19, 2021 -

Hendrick Toyota Concord responded

Thank you for your kind words and this wonderful review! Reviews like this give us motivation and help us ensure we provide high-quality customer service. Please don't hesitate to reach out if there's anything additional we can do for you, we are always happy to help! Vernita, Customer Relations Manager

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