Hendrick Toyota Concord

Ryan was pleasant and gave alot of useful information. Explained everything that was going to take place. Theb he reviewed what was recommended for my next visit Explained everything that was going to take place. Theb he reviewed what was recommended for my next visit More

Hendrick Toyota of Concord is like no other car dealership we’ve ever worked with. They genuinely want to make their customers happy and they’re very honest and fair with their pricing. TJ worked v dealership we’ve ever worked with. They genuinely want to make their customers happy and they’re very honest and fair with their pricing. TJ worked very hard to get us a 4Runner TRD Pro in Lunar Rock- a color that was nearly impossible to find. He was so friendly and never pushy. He was just as excited as we were when he acquired one. He followed up with us several times to see if we had any questions or concerns and to make sure we were happy with our purchase. Anthony also worked hard to get us the best financing, even providing coupons, and he was honest about which packages we should purchase, based on our usage of the vehicle. Overall, we felt like these guys were on our team and working for us, not for their own personal gains. We strongly recommend this dealership and will definitely use them again. More

My experience with Hendrick Toyota Concord was awesome as usual the work done was very expertly done I was informed of the process and wait time. usual the work done was very expertly done I was informed of the process and wait time. More

Very easy process! Everyone was helpful and friendly. Greeted right away, shown waiting area, and truck was ready in the time frame I was given. Greeted right away, shown waiting area, and truck was ready in the time frame I was given. More

This is the best dealership in the Charlotte area. They have the best sales people in the Charlotte area. The best managers and the best service department. have the best sales people in the Charlotte area. The best managers and the best service department. More

The service center at Hendrick Toyota in Concord is the best and that is largely in part due to my service advisor. Chris Haynes works diligently to ensure my vehicles are taken care of. This is important best and that is largely in part due to my service advisor. Chris Haynes works diligently to ensure my vehicles are taken care of. This is important to me because I travel and cannot afford to be stranded on the side of the road! He always has my best interest at hand. I have been bringing my vehicles to Hendrick Toyota for service for years and will continue to do so as long as Chris Haynes is there. He is not only my service advisor, but over the years has become a friend! I trust Hendrick Toyota with all service done on my vehicle. More

I had my oil changed today, Matt informed me there was also a recall for our Prius. Matt was VERY courteous. I received Excellent customer service from Matt today, thank you Matt 😊 also a recall for our Prius. Matt was VERY courteous. I received Excellent customer service from Matt today, thank you Matt 😊 More

Jessica provided expert skill, knowledge and service during the purchasing process. She addressed every question and concern making the experience an easy stress free thing. during the purchasing process. She addressed every question and concern making the experience an easy stress free thing. More

Very professional and quick service! Services completed were explained verbally with documentation. I received a code for a car wash that was really nice and needed. were explained verbally with documentation. I received a code for a car wash that was really nice and needed. More

I have been a customer of Toyota of Concord for over 20 years with at least 7 different vehicles. In the past year I have noticed a change in the service department combined with issues of the vehicles th years with at least 7 different vehicles. In the past year I have noticed a change in the service department combined with issues of the vehicles themselves. I used to brag about how good my vehicle was compared to other manufactures, no more. My current 2015 Highlander and 2014 RAV4 continues to have little issues that the service department recommends to fix. Items like a rear main seal, seal around the water pump, front axle leaking grease. One thing after another and we do regular maintenance as recommended. There is no evidence of leaks in my garage what so ever. The 2015 Highlander is blasted all over the internet for door lock activators and front seat which on mine are both a problem. Bottom line I am no longer a fan of Toyota and do not trust what I am being told by the techs. So I would definitely do my research on your next vehicle. I will for sure. Toyota is not looking good. As wit many reviews your are rating the people which are nice and professional but not the overall experience which includes the vehicle and its impact on the consumer. More