Hendrick Toyota Concord

Service repair desk was very quick to check me in and take my order. The actual time of service was a little slow and they informed ne that they were busy and behind schedule. At checkout they had an in take my order. The actual time of service was a little slow and they informed ne that they were busy and behind schedule. At checkout they had an inflated charge for my service. I went here as the result of receiving several email messages of a promotional offer. I could not understand the revised bill but the charges appeared OK. They were very helpful and polite at checkout. More

Steven was professional and extremely courteous. He provided me with the necessary facts to allow me to make an informed and important decision. Thank you! provided me with the necessary facts to allow me to make an informed and important decision. Thank you! More

This was my second new car purchase from Hendrick Toyota Concord. Shelly Rivera and Taye Holmes were exceptional to work with and the entire process went quickly and smoothly. Concord. Shelly Rivera and Taye Holmes were exceptional to work with and the entire process went quickly and smoothly. More

I would say BEWARE to all new car buyers. So I bought a 2018 Toyota Camry so happy it was my frist car. I did alot of research but apparently not enough because now I'm screwed and in the hole. Dont get me 2018 Toyota Camry so happy it was my frist car. I did alot of research but apparently not enough because now I'm screwed and in the hole. Dont get me wrong good salesmen very nice. However when I bought my car they did not sell or Mention anything about gap insurance.... so I was in an Accident that was not my fault and now I don't have a car and I'm in the hole by at best +5000 at the worst +8000. I got all of the Coverage they did offer for the car thinking that everything would be taken care of nope thats just some cute fluff that they sell you. And now looking back i was rushed Through the signing process cause honestly I get it... all they want to do is sell the car and now... I've lost my car and I still have to pay on it... and I cant even afford to get another for an Accident that was not my fault. Do yourself a favor and go with a dealership that actually sells gap... or please ask them how to get it. Shame on you Hendrick I trusted that I would be taken care of... my money my not change anything but if I can stop just one person from making my mistake and not giving you money then I've done my job. Frist time car buyers please be careful. 🙏 More

We'd like to thank James Ramirez for his assistance in obtaining our new Toyota 4Runner Nightshade. From the first point of contact to the last, you and your team displayed the upmost professionalism. obtaining our new Toyota 4Runner Nightshade. From the first point of contact to the last, you and your team displayed the upmost professionalism. Throughout the process, communication was extremely timely & thorough. Thomas Murrell's vehicle knowledge was outstanding and he went the extra mile several times. You somehow secured the vehicle with our 'exact specifications' very quickly. Your team had the vehicle ready to go when promised, Taye’s document execution was seamless & Jessie was as pleasant as she was helpful. Overall, it was by far the best vehicle purchase we’ve ever experienced - and we’ve purchased lots of cars over the years! 100% Recommend this dealer. More

Hendrick Toyota Concord was most pleasant experience I have ever had at a dealership. I visited several other Hendrick dealerships when searching for a used truck and Concord was just worlds apart. COVID- have ever had at a dealership. I visited several other Hendrick dealerships when searching for a used truck and Concord was just worlds apart. COVID-19 considerations were paramount and the facility was clean. Todd (David) Moore helped me primarily, and he is just the most friendly and engaging person. Happy to help accommodate your needs. Every Sales, Service, and Finance representative I met that day was patient and polite; there was no sense of rush. Requested a few service changes to the vehicle at purchase; they did them as quickly as the parts came in. I had to request that they drive the vehicle to me in Durham; again, happy to accommodate. I had a random question about a detail of the vehicle's history almost two months after purchase and reached out; had my answer the same day. Thanks again! More

Kevin Harris was very helpful with all questions and took his time with us. We didn't enjoy the added pressure with financial personnel to add more money to our quoted final price. his time with us. We didn't enjoy the added pressure with financial personnel to add more money to our quoted final price. More

I helped my parents with an SUV purchase and requested Todd Moore’s assistance based on the reviews I saw for him. Great move on my part as he was excellent with them through his patience, courteousness Todd Moore’s assistance based on the reviews I saw for him. Great move on my part as he was excellent with them through his patience, courteousness and care. He went through everything at least 2-3 times and was willing to spend as much time as they needed to be comfortable with the purchase. He was low pressure and helpful throughout the entire process and left his number with them to call should they have additional questions. Great experience and I highly recommend Todd! More

Best car buying experience I’ve ever had. I worked with LaChrisha and Mike and they were both very friendly and easy to work with. No hassle and they did everything to make the transaction smooth and fast. LaChrisha and Mike and they were both very friendly and easy to work with. No hassle and they did everything to make the transaction smooth and fast. Couldn’t be happier with the decision to purchase from Hendrick Toyota! Highly recommend! More

Our experience was amazing. We have to thanks a lot to Kevin and Anthony for all your help. I will recommend this dealer 100% without doubt Kevin and Anthony for all your help. I will recommend this dealer 100% without doubt More