Hendrick Toyota Concord

Courtesy matters. No one recognized my presence after I pulled in. Everybody seems to have been doing their own thing. After a moment of scanning around I shouted gre No one recognized my presence after I pulled in. Everybody seems to have been doing their own thing. After a moment of scanning around I shouted greetings to everyone. Another moment later someone came up to me with the question is anyone taking care of me. Obviously I said no. Your service advisors need training in courtesy also, unless if they extend it selectively.. For some of us, that matters, especially when we have to be kept there for far longer than we expect, only to be told from time to time one thing or another is wrong with everything on our vehicles but what we are there for. Go for simple oil change and you end up spending close to a thousand dollars. By the way why is that so. one never goes in and comes out with what one perhaps budgets for. Is it part of your game plan to make your customers pay more just a simple oil change and tire rotation do not fetch you much? Some times we feel some extortion is going on there, I personally pray that is not the case. One should not go for basic oil change and end up been scared into spending so much money, otherwise damage to one's vehicle could be worse and dangerous. Enough for now. More

Great !!! Would not have gone any where else Everyone was nice and friendly,,,and did everything to make you feel comfortable about purchasing a vehicle ,,answered all the questions professionall Everyone was nice and friendly,,,and did everything to make you feel comfortable about purchasing a vehicle ,,answered all the questions professionally,,great experience working with a great crew More

2018 Toyota Camry Throughout my experience with buying a new Camry everything was handled efficiently and all personnel were extremely helpful. I requested extra tintin Throughout my experience with buying a new Camry everything was handled efficiently and all personnel were extremely helpful. I requested extra tinting for the car windows and that was done in a professional way. More

Service Friendly staff and easy to do business with. The prices are right in line with the quality of work you receive. I recommend the dealership to everyone Friendly staff and easy to do business with. The prices are right in line with the quality of work you receive. I recommend the dealership to everyone I know. More

My New RAV4 purchase I would definitely refer this sales representative to friends and family. She was very knowledgeable about the SUV that I purchased. She help me setu I would definitely refer this sales representative to friends and family. She was very knowledgeable about the SUV that I purchased. She help me setup my phone before leaving. More

New Tacoma LaChrisha was very helpful in my buying experience. She took the time to allow me to explore both new and used vehicles. She was very professional in LaChrisha was very helpful in my buying experience. She took the time to allow me to explore both new and used vehicles. She was very professional in her approach. More

Toyota Iam happy with there services. Friendly and happy to help you answers any concerns about you card and clear there prices will cost you. I will go back Iam happy with there services. Friendly and happy to help you answers any concerns about you card and clear there prices will cost you. I will go back. Went my car needed. Thanks More

Hendrick Toyota Concord Everything went pretty fast after I decided on and drove the 2016 Toyota Highlander . From spending time with the sales associate Bryan to getting a t Everything went pretty fast after I decided on and drove the 2016 Toyota Highlander . From spending time with the sales associate Bryan to getting a tour of the vehicle from Kaitlyn Larson to making the deal easy with James as well as financing with Dave they all explained and mapped out all aspects of service delivery and financing .Great experience will be back for my next purchase More

An amazing experience Mrs. Wilson was very personable and customer service orientated. She went above and beyond to make my car buying experience a success. After my purch Mrs. Wilson was very personable and customer service orientated. She went above and beyond to make my car buying experience a success. After my purchase she explained all of the features and showed me how they work. She is a confident and exceptional sales person b/c she's very knowledgeable about the brand. She helped me navigate buying a car after 16 yrs and literally held my hand during the process. She showed me and made me feel important knowing this was a major purchase. She also calls often to check on you. I would highly recommend Mrs. Wilson to anyone looking to buy a vehicle just so that they too, can experience a pleasant, stress free car buying experience. More

Exceptional Great prices...great customer services. I left last year with a car and I come back this year with my next one. I would recommend it to all of my fr Great prices...great customer services. I left last year with a car and I come back this year with my next one. I would recommend it to all of my friends. More