Hendrick Toyota Concord

"Mark Higdon" We recently traded a vehicle and we worked with Mark Higdon. He was extremely helpful and sincere. The car we wanted was not at that location, but t We recently traded a vehicle and we worked with Mark Higdon. He was extremely helpful and sincere. The car we wanted was not at that location, but the whole team worked diligently to get the vehicle to that location. I would recommend Hendrick Toyota to everyone. More

New Highlander I came to Hendrick looking to trade in my car and buy a new Highlander. Dennis was a fantastic salesman... patient, informative and friendly... and Ch I came to Hendrick looking to trade in my car and buy a new Highlander. Dennis was a fantastic salesman... patient, informative and friendly... and Chris was a wonderful manager to facilitate the purchase. Would definitely recommend both! More

New Car!!! We came into the dealership on Saturday just to look. I had been driving my old car for 14 years so this was a big decision. After working with Noel We came into the dealership on Saturday just to look. I had been driving my old car for 14 years so this was a big decision. After working with Noel we decided to go ahead and buy. I got a 2018 Toyota Rav4 and am extremely happy. Noel answered all the questions we had and was very patient with me when setting up the Bluetooth and Navigation. I would recommend both the dealership which I feel gave us a great deal and Noel who was wonderful to work with. More

oil change. Typically i receive good service, However, this time around it took very long just for an oil change. I had to approach the desk to get a status and Typically i receive good service, However, this time around it took very long just for an oil change. I had to approach the desk to get a status and the vehicle was completed and he said he had called me. I had checked my phone and no call. I waited about 2 hours just for an oil change. More

Major service Professional service and delivered as it was promised and on time and it was within the quoted price. Oliver Murray was very professional in his job a Professional service and delivered as it was promised and on time and it was within the quoted price. Oliver Murray was very professional in his job and exhibited an upbeat attitude that made him a pleasure to work with More

Service Advisor I have been using Toyota of Concord service department on and off for the last 10 years and the service has always been top notch! Mike Sheehan did an I have been using Toyota of Concord service department on and off for the last 10 years and the service has always been top notch! Mike Sheehan did an outstanding job as an Service Advisor. More

Wonderful Experience ! WONDERFUL EXPERIENCE! I worked with THOMAS MURRELL in Sales and I highly recommend for everyone to ask for this man. He was very welcoming from the be WONDERFUL EXPERIENCE! I worked with THOMAS MURRELL in Sales and I highly recommend for everyone to ask for this man. He was very welcoming from the beginning, Knowledgeable in his products, well spoken, He listened to our needs & wants and helped us move forward into a purchase. I shopped 5 other Toyota Dealerships and he was the only one to ask for my business. because of him and his product knowledge, personality/kindness and attention to our needs, We purchased from him. The Sales Managers, Finance were amazing as well. Not 1 person in this dealer was pushy or rude. This car is mainly for my wife whom will be commuting quite a bit, This was our first experience with a Hybrid. He was able to teach us about the product from the simple basics to technical areas. What i appreciate more was his attention to helping my wife with understanding how the vehicle works, to hooking up our phones to Bluetooth, safety aspects. hooking a car seat up, etc. Most men in dealers pay more attention to the husband, and he was not this way. Thank you for that. once again I recommend all to come to Hendricks Toyota in Concord and see THOMAS MURRELL More

Mark Higdon It was a pleasure dealing with Mark, he was not pushy and listened to our needs and concerns. We would tell others to use Mark as their salesmen. Nick It was a pleasure dealing with Mark, he was not pushy and listened to our needs and concerns. We would tell others to use Mark as their salesmen. Nick East was efficient in handling the paperwork for this transaction and knowledgeable of the process. All the staff at Hendrick Concord were friendly and kind. We are happy with our purchase and will use Hendrick again when we look to purchase a second car in the future. More

Straightforward for the most part 8-8-2018 I'm 68, last purchased a new vehicle, until yesterday, in 2011 at Hendrick Honda, Hickory, and purchased in 2009 at Hendrick Honda, Concor 8-8-2018 I'm 68, last purchased a new vehicle, until yesterday, in 2011 at Hendrick Honda, Hickory, and purchased in 2009 at Hendrick Honda, Concord. I performed the diligence due in order to be prepared for the purchase of a 2018 truck, as best i could. Have been looking for a smaller truck for maybe 10 days. This Toyota dealership provided, by far, the easiest no b.s. buying experience of any new vehicle dealer, that I contacted or visited inquiring about Toyota and Chevrolet new trucks. Basically the deal was by phone, short and pleasant. There was a slight misunderstanding about the step by step navigation, which I had required as part of the purchase price by phone before visiting the dealership, but Hendrick Toyota Concord, Joe Burke and Austin Conn delivered what was agreed upon. I am extremely pleased all went well. At other dealerships of the various aforementioned brands, maybe in Hickory, Winston-Salem, and the Huntersville area, be leery of posted SALE prices listed near msrp. That price may not necessarily apply to you. And some sales jerks at other may feel compelled to alter the price after all agree to terms. .My feeling about this tactic: If a potential buyer agreed to a price, those dealer lackeys consider they may be able to squeeze another $500 out of the deal, wearaing you down. And another xxxxxxx may want you to call the dealer that gave you a written price. The think you may be up to their tactics----lying. Not at Hendrick Toyota. Be up front if you are not interested in dealer add ons, expended warranty and the like. Relate this to the dealer money manager at the outset, and be pleasant but firm with the person trying to sell those add ons. I bought no extras, no additional warranty, because I will, in all likelihood, drive this truck no more than 4000 miles yearly. And i will purchase my personal can of Scotchguard, and I still am able to wax a vehicle. Call Joe for a price, haggle a bit, visit Austin and, hopefully, like me, you will leave the dealership still feeling clean. Thanks Wally More

No pressure, straight and to the point I liked the atmosphere of the dealership. No pressure. Thomas knew that I wanted this particular truck and he simply let the truck sell (or not sell) I liked the atmosphere of the dealership. No pressure. Thomas knew that I wanted this particular truck and he simply let the truck sell (or not sell) itself. Didn't try to get me side tracked on another vehicle. We were in and out as quick as any car buying experience can be. More