Hendrick Toyota Concord

Bait and Switch I came into test drive a new 2019 Tacoma Off Road 4x4. I was upfront that my targeted timeframe to buy would be sometime after July due to needing my I came into test drive a new 2019 Tacoma Off Road 4x4. I was upfront that my targeted timeframe to buy would be sometime after July due to needing my existing car for a summer trip and wanting to pay the loan on it off first. At this point, the Sales Rep (Lance Lizzul) was made aware of my balance owed on my car. We completed the test drive and I communicated that I liked the truck. Lance insisted we run the numbers. I agreed but said it would not be where I wanted to be. He asked what that was and I told him the payment and term I would need to be at. The numbers he and Paul Shaw and Lance presented were far higher than that, which I fully expected. These numbers included my trade and payoff. I told them I needed to leave to get back to work... I was on lunch. They both approached my car when I was leaving and asked what it would take to do the deal that day. I said the payment and term given was what I would be willing to spend, but I will need to wait until I pay my car off to get there. They said ok and I left. Lance texted me the next day and said Paul can make the deal happen now, at My payment and term, and that all I needed to do was come in. I asked him to send me the numbers and I would share it with my wife. He called that night and said if I came in they would do it. Paul would make it happen. I asked why they can do it now and not before. He said they needed to make their numbers. I have kids and explained with work and school, it would be Saturday before I could come in. So on Saturday, he texted to confirm the appt. I said yes and I assumed that I was being told the truth. My Wife and I came in, she test drove it, and we heading inside to sign the papers. Lance comes back from the Sales office and presents an deal sheet that I fact is the payment and term we agreed to... great! Then I start looking at the numbers. The amount off msrp is way less than the $4k he original presented. I said this doesn't make sense, why are you charging more now? Then I notice he took out my trade payoff, which was already in the system and on prior deal sheets. Then it hit me, they did this just to get me to come back. Then comes the lease pitch. If I add the equity from my trade to a lease I can be at X. Then Lance condescendingly tells me I'm looking at the wrong truck. I said I looking at the right truck, but I shouldn't be here until July... like I planned.   I believe the whole thing was to just to get me back in the door to strong arm me into a lease or less expensive truck. I was lied to and insulted... despite being upfront about my timeframe. This was such a waste of our time. I, in good faith, believed Paul and Lance. I guess I learned my lesson there. They made no attempt to stand behind their word to deliver on what they said.  In the next couple days, I went to Huntersville Ford to test drive the new Ford Ranger. It was a great experience. Loved the truck. I told them upfront that I just wanted to test drive it and I would not be ready until July. We test drove, shook hands, and they said come back when you are ready. That is how a visit to a dealership should go. Instead it was extremely negative and deceitful at Toyota of Concord. If I get a Toyota in July, I will do myself the favor of visiting a different dealership. I find this very unfortunate being a resident of Concord. The General Manager, Donnie Moore, also sent a follow up email asking how the experience was. He gave his email, so I gave him the whole story presented here. Didn't get a response, so I can only assume that his sales associates were only doing what they were trained to do. I find this to be a very sad way to run and operation, but it is his to run. More

Jenzen Lewis Mr. Lewis was an excellent sales rep. he was very patient, great personality, and great buying experience, would recommend the dealership, and Mr.Lewi Mr. Lewis was an excellent sales rep. he was very patient, great personality, and great buying experience, would recommend the dealership, and Mr.Lewis to anyone looking to buy a Toyota. More

Keshon Wilson was an outstanding Sales Rep I was helping a relative finding a good car that fits her budget and lifestyle and we were lucky to work with Keshon. Keshon came to meet with us outs I was helping a relative finding a good car that fits her budget and lifestyle and we were lucky to work with Keshon. Keshon came to meet with us outside of his working hours just because the time was convenient for us. Keshon patiently showed us multiple cars and explained the new features and details of every car. Then he carried out our offer to his manager and professionally directed the negotiation process. I wholeheartedly recommend Keshon as your sales rep. While our experience with Keshon was pleasant, I felt that the top managers acted as if their customers were clueless pile of dollars. They also seem to push their sales reps beyond reasonable sale practice. Managers: as you have limited income and growing expenses, your customers do too. More

Best Dealership in Charlotte Region Hendrick staff are always attentive and ready to assist with everything you need. I work within a quarter of a mile from another dealership but drive Hendrick staff are always attentive and ready to assist with everything you need. I work within a quarter of a mile from another dealership but drive 25 min to get to Hendrick for my service ! That says it all ! More

Painful process of getting products purchased refunded ! I’ll admit the purchasing process is pretty great. However anything following this process is a pretty painful experience. From service work provided I’ll admit the purchasing process is pretty great. However anything following this process is a pretty painful experience. From service work provided on your vehicle , to refunds from products purchased after the vehicle has been sold. I have had to jump thru hoops to try and get my refund since I have recently traded my truck. I’ve had numerous bad experiences with the service Dept from length of time in service, to wheels being damaged. Ive tried to trade my truck back to the dealer for something newer only to be told it can’t be done, now the finance company Setf whom my truck was financed with has told me I’m entitled to a refund of products purchased however it’s almost like the dealer thinks I’m lying to them. I’ve sent them over paper work from the other dealership as requested , I didn’t hear back for days, they say that’s perfect thank you, a week goes by and now they need more info to return my money? Needless to say I won’t be purchasing or servicing a vehicle here any more. More

Amazing saleslady LaChrisha worked very hard to find the truck I wanted. She was very kind and pleasant to work with. She had the answers for all my questions. It was a LaChrisha worked very hard to find the truck I wanted. She was very kind and pleasant to work with. She had the answers for all my questions. It was a pleasure to work with her. Very Professional Saleslady Tony H More

great customer servicese I recently had my Toyota Highlander serviced at Hendrick Toyota Concord and left extremely satisfied with my customer service experience with Michael I recently had my Toyota Highlander serviced at Hendrick Toyota Concord and left extremely satisfied with my customer service experience with Michael Sheehan. He took care of everything I had asked be done, including my 50k service as well as having the techs look at and fix my glove compartment door. He also went above and beyond and had my key replaced, and made sure I was satisfied before I left. This is the first time I have had the pleasure of working with Michael, and I'd like to make sure he was available every time I have my vehicle serviced. More

Toyota Rav4 Limited Very impressed with my salesman Todd Moore. Todd was professional, knowledgeable and a pleasure to work with. He helped me make my new car buying expe Very impressed with my salesman Todd Moore. Todd was professional, knowledgeable and a pleasure to work with. He helped me make my new car buying experience a truly pleasant one. Also a "shout out" to Chris, my financial specialist who was extremely accommodating and helpful. More