Hendrick Toyota Concord

Jeremy was great Service was fast, easy, and totally dependable. No one tried to sell me anything I did not need. Waiting area was clean and convenient, and time frame Service was fast, easy, and totally dependable. No one tried to sell me anything I did not need. Waiting area was clean and convenient, and time frame for service was excellent. More

Unfair costumer service We have now been back-and-forth to the dealer in Concord 4 x. The reason why we keep going back is because I’m one of the service issues that we had We have now been back-and-forth to the dealer in Concord 4 x. The reason why we keep going back is because I’m one of the service issues that we had on the warranty with our DVD in our vehicle they left the sunroof and moonroof open overnight and there was a huge storm surge that came through the town that night which completely damaged or the roof lighting in the van and it also damage the DVDs in our vehicle which they have not been able to replace or fix we have been back there four times afterwards and they’re still water stains on our roof top and grease stains all over the vehicle from supposedly cleaning it. At this moment we are now waiting because they are supposedly going to replace the lighting in the roof and they’re going to replace some trim edges from some switches that are up top on the roof because they damaged it with chemicals and we’re very very extremely disappointed with the service and the way they treated us after purchasing or third vehicle there More

Excellent service Excellent help from Mark Higdon. Great friendly service. He made my car buying process so much easier & smooth. I would recommend to ask for him if an Excellent help from Mark Higdon. Great friendly service. He made my car buying process so much easier & smooth. I would recommend to ask for him if anyone is looking to buy a car from this dealership. More

Wonderful The service staff is always professional and friendly. They keep you informed of the status of your vehicle. Highly recommend this dealership for all The service staff is always professional and friendly. They keep you informed of the status of your vehicle. Highly recommend this dealership for all your service needs. More

Not a professional job done Even after I specifically requested for checking a couple of things, the Service consuktant did follow up with the technician on those items, until I Even after I specifically requested for checking a couple of things, the Service consuktant did follow up with the technician on those items, until I reminded him during checkout. After I checked out and started on my way home, I found that the technician did not bolt the chassis guard in the front. I had to come back to get it fixed. All this after waiting for 2.5 hours. More

FANTASTIC EXPERIENCE! Our salesman was fantastic! Thought we were gonna be there all day and night, we weren't, Kevin Plant had everything in order and everything fell righ Our salesman was fantastic! Thought we were gonna be there all day and night, we weren't, Kevin Plant had everything in order and everything fell right into place. We will be back to get another vehicle! Will recommend Kevin and this dealership to everyone I know! More

Courtesy matters. No one recognized my presence after I pulled in. Everybody seems to have been doing their own thing. After a moment of scanning around I shouted gre No one recognized my presence after I pulled in. Everybody seems to have been doing their own thing. After a moment of scanning around I shouted greetings to everyone. Another moment later someone came up to me with the question is anyone taking care of me. Obviously I said no. Your service advisors need training in courtesy also, unless if they extend it selectively.. For some of us, that matters, especially when we have to be kept there for far longer than we expect, only to be told from time to time one thing or another is wrong with everything on our vehicles but what we are there for. Go for simple oil change and you end up spending close to a thousand dollars. By the way why is that so. one never goes in and comes out with what one perhaps budgets for. Is it part of your game plan to make your customers pay more just a simple oil change and tire rotation do not fetch you much? Some times we feel some extortion is going on there, I personally pray that is not the case. One should not go for basic oil change and end up been scared into spending so much money, otherwise damage to one's vehicle could be worse and dangerous. Enough for now. More

Great !!! Would not have gone any where else Everyone was nice and friendly,,,and did everything to make you feel comfortable about purchasing a vehicle ,,answered all the questions professionall Everyone was nice and friendly,,,and did everything to make you feel comfortable about purchasing a vehicle ,,answered all the questions professionally,,great experience working with a great crew More

Service Friendly staff and easy to do business with. The prices are right in line with the quality of work you receive. I recommend the dealership to everyone Friendly staff and easy to do business with. The prices are right in line with the quality of work you receive. I recommend the dealership to everyone I know. More

2018 Toyota Camry Throughout my experience with buying a new Camry everything was handled efficiently and all personnel were extremely helpful. I requested extra tintin Throughout my experience with buying a new Camry everything was handled efficiently and all personnel were extremely helpful. I requested extra tinting for the car windows and that was done in a professional way. More