
Hendrick Toyota Concord
Concord, NC
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After a very disappointing experience at a different dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and set dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and setting an appointment to test drive the Prius we were interested in right away. He was knowledgeable, professional, sincere, and considerate of our budget. He walked us through all our options and at no point did we feel pressured to purchase. We got the deal that worked for us and I would gladly recommend this dealership to anyone looking to buy a car. More
Vincer Vasquez was amazing and helping me quickly look over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirement over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirements so I can prepare! More
Been going there 20 years. ..customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up l ..customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up leaving and going to another company for service. Was quoted $167 for a tire pressure sensor that I got for $50 from another Toyota dealer. More
Dennis Ruiz was the sales person. He was kind, patient, courteous and knowledgeable. it was a great customer experience. He gets 10 stars! He was kind, patient, courteous and knowledgeable. it was a great customer experience. He gets 10 stars! More
Love the new video inspection they send during the services appointments. This is the only dealership we trust to do business with. services appointments. This is the only dealership we trust to do business with. More