Hendrick Toyota Concord

2016 Tundra I arrived at the dealership with no intention to buy, that is until I laid my eyes onto this Tundra. It was exactly what I was looking for. From Mark I arrived at the dealership with no intention to buy, that is until I laid my eyes onto this Tundra. It was exactly what I was looking for. From Mark to Lachrisha to Juan, everyone was knowledgeable and helpful. A truly pleasant experience. More

everybody is nice, but Chip is special He really help you with everything he can all the time, and is always bringing the best he can do for you, and a great person He really help you with everything he can all the time, and is always bringing the best he can do for you, and a great person More

Outstanding and Excellent Customer Service I have dealt with a lot of businesses during my life time but the customer service I received from Hendrick-Toyota staff was so professional, curious I have dealt with a lot of businesses during my life time but the customer service I received from Hendrick-Toyota staff was so professional, curious and exceptional nice. I purchase a 2018 Camry i January and had some issues with certain main function that cold harm me. I had it checked out by service and went and spoke Ken Nance regarding my issues. At that time the ball start rolling. Ken Nance, Pal Shaw and Kerry Jacobs . These gentlemen helped me solved my problem and put me in a new car that rides like a bird. I am forever indebted to these gentlemen for the outstanding work they provided me. More

First time Things were great, my advisor did an awesome job getting me in and out.the scheduling was easy too. I did have to call but that was okay. Things were great, my advisor did an awesome job getting me in and out.the scheduling was easy too. I did have to call but that was okay. More

Excellent service I am new to Toyota, but have had excellent service every time I go in for service. Chris is especially wonderful to work with! Service is very timely I am new to Toyota, but have had excellent service every time I go in for service. Chris is especially wonderful to work with! Service is very timely each visit. More

A friendly place with lots of knowledgeable people I was in the market for a compact car. Given my nature I have researched a lot of cars. Dustin Richardson helped me when I visited the dealership. He I was in the market for a compact car. Given my nature I have researched a lot of cars. Dustin Richardson helped me when I visited the dealership. He was very courteous and patient with me. He answered all my questions and gave me details about the car that were not easily available on the internet. I ended up buying a car from Hendrick Toyota of Concord and Dustin was one of the main reasons why I bought it from here. More

Service department Thank you Tim Haysi in management & Noel in sales for your quick response to I am truly appreciate your honesty & sincere care for my vehicle concerns Thank you Tim Haysi in management & Noel in sales for your quick response to I am truly appreciate your honesty & sincere care for my vehicle concerns. More

Beware when they tell you "It is fixed" If you want them to "fix" your car come to this place. I brought my car a month ago because the fender was loosen. I told them to fix it, I was going If you want them to "fix" your car come to this place. I brought my car a month ago because the fender was loosen. I told them to fix it, I was going to pay for the repair. Instead they put it back in place and told me it was fixed. I came back a month later for a oil change, and surprise surprise! The fender was completely gone and damaged my frontal tire so bad that I was told it was unsafe to drive. Now I don't only need $200 plus dollars to change it, but also change the tire that because of their bad job got ruined. Im extremely disappointed on this dealership service. Im tired of being treat less because I have an accent and Im a women, which by the way it is an attitude that I have learned to spot in other people very quick. The manager did nothing to repair the damage.They only offer a "labor discount". I truly believe the least they could have done was to replace my tender completely free. It is their lost. I am not coming back to this place ever. They said they strive for customer satisfaction, I don't think so. More

great people cared about what I wanted not what they needed friendly not pushy helpful helped me to get fair price and quality service after the sale quick service and comfortable waiting area clean bathroom ev friendly not pushy helpful helped me to get fair price and quality service after the sale quick service and comfortable waiting area clean bathroom everybody wants to help you More

Very satisfied. Anthony Arellano was amazing to work with. His honesty and concern for my needs was something I find important. Everyone was so kind and helpful Anthony Arellano was amazing to work with. His honesty and concern for my needs was something I find important. Everyone was so kind and helpful More