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Hendrick Toyota Concord
Concord, NC
1,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,132 reviews
April 04, 2018
Great place for service Excellent service in terms of waiting time and concern for problems I discussed. E-mail alerts you to time for service. Woody is an excellent service Excellent service in terms of waiting time and concern for problems I discussed. E-mail alerts you to time for service. Woody is an excellent service person with whom to work. More
by Carolyn Cooper
Employees Worked With
Woody Woods
April 03, 2018
Oil change, bulb change, brake adjustment and cleaning. I've always considered Hendrick Toyota as an excellent dealership for service and sales. However, my last experience was and continues to be a nightma I've always considered Hendrick Toyota as an excellent dealership for service and sales. However, my last experience was and continues to be a nightmare. I brought my Tundra in for service. It was returned to me with a smashed rear bumper. The service representative explained that while test driving the vehicle someone ran into the back of it. Hendrick Toyota took NO RESPONSIBILITY for what happened. They gave me the name and insurance of the person that hit my truck and told me it was my responsibility to get my vehicle repaired, because as they put it, "The accident was not their fault." To make matters worst, they still required that I pay for the service they rendered. Oh, they deducted $9.95 for the plate bulb they installed, because it was smashed with the bumper. This was 1 week ago and I'm still trying to get my bumper replaced through the insurance of the driver that hit the vehicle. Nightmare Continues More
by Darryl1333
Employees Worked With
Justin Dreyer
April 01, 2018
Brandon Grubb is an outstanding salesman! Brandon was extremely professional and helpful throughout the whole process and made buying my new Toyota easy. When the family needs another vehicle Brandon was extremely professional and helpful throughout the whole process and made buying my new Toyota easy. When the family needs another vehicle we will be back and hope to deal directly with Brandon again. More
by Jordan631
Employees Worked With
Brandon Grubb
March 31, 2018
Best Guy ever "Noel" Noel sold us our first car in 2015 and he was very friendly and professional, So when we need another car, we call him. He found us a car in one day Noel sold us our first car in 2015 and he was very friendly and professional, So when we need another car, we call him. He found us a car in one day and we couldn't be happier. He is an asset to this company and he cares about the customer and what they want. "that is very rare to find" Great Job!!!!! More
by Khharkey
Employees Worked With
Noel McKenzie
March 31, 2018
Friendly and Knowledgeable From the time we stepped on the lot, Brandon was polite and answered all of our questions. He wasn't pushy. He referred to value, and that is exactly From the time we stepped on the lot, Brandon was polite and answered all of our questions. He wasn't pushy. He referred to value, and that is exactly what we were looking for! More
by StrawCapt
Employees Worked With
Brandon Grubb
March 31, 2018
Great deal on my truck! Came in just to look and ended up buying. From the time I got to the dealership I wasn’t pressured and I was treated with respect and fairness. I got Came in just to look and ended up buying. From the time I got to the dealership I wasn’t pressured and I was treated with respect and fairness. I got a great deal on my new truck! More
by PickupTruckHank
Employees Worked With
Brandon Grubb
March 31, 2018
Best car buying experience ever! It was my first time buying a new car and Brandon made it super quick and easy! He was very knowledgeable and helpful! I love my new Toyota! It was my first time buying a new car and Brandon made it super quick and easy! He was very knowledgeable and helpful! I love my new Toyota! More
by Mrs.Fudgie
Employees Worked With
Brandon Grubb
March 31, 2018
One Satisfied Customer Had a pleasant experience working with this guy! He definitely goes the extra mile to make sure his clients have a pleasurable car buying experience. Had a pleasant experience working with this guy! He definitely goes the extra mile to make sure his clients have a pleasurable car buying experience. More
by TheReverend
Employees Worked With
Brandon Grubb
March 31, 2018
Love my car! I am so in love with my new car! This guy was great and so helpful throughout the process. Definitely made the car buying process very easy. I am so in love with my new car! This guy was great and so helpful throughout the process. Definitely made the car buying process very easy. More
by SoccerMom03
Employees Worked With
Brandon Grubb
March 31, 2018
Exceptional & Professional By far my best experience in buying another car. Everything went smoothly and expedited I actually was able to finish my work day and make it to my ki By far my best experience in buying another car. Everything went smoothly and expedited I actually was able to finish my work day and make it to my kids ball games. Brandon did a awesome job with making sure I got everything I wanted. I definitely recommend him and his dealership. Once again thank you More
by AllwysChgrd72
Employees Worked With
Brandon Grubb
