Hendrick Toyota Concord

Thankful for Hendrick Toyota of Concord Just have to say we drove from Virginia to look at a vehicle, after going to a Hendrick dealership in Charlotte NC to look at that vehicle we left ver Just have to say we drove from Virginia to look at a vehicle, after going to a Hendrick dealership in Charlotte NC to look at that vehicle we left very disappointed with the experience. Thankfully my husband spoke with James Ramirez at Hendrick Toyota of Concord a whole different experience. Paul Shaw was our sales representative and he was so nice and friendly. He really helped us out and was very interested in our business. After a hour we closed the deal, Thanks to Paul we drove our new vehicle home. I will definitely return to Hendrick Toyota of CONCORD, NC and I will make sure we ask for Paul Shaw. More

New Vehicle and Service afterwards I would recommend this dealership for anyone looking to purchase a new vehicle. This was one of the easiest, painless vehicle purchases I have ever ma I would recommend this dealership for anyone looking to purchase a new vehicle. This was one of the easiest, painless vehicle purchases I have ever made. This is coming from someone who does not like buying a new car. Their after care service is top notch and I have felt like a valued customer when bringing my vehicle in for routine service. More

Worst car buying experience of my life I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning the truck. My wife did all the leg work concerning my trade in. This was all started at 9 am. By 4pm we still hadn't heard back from Joe regarding financing. Finally I decided to go with my bank for the loan. After I finally tracked down Joe Burke I told him I was coming in to have my truck appraised and look at the Tundra. When I arrived 2 hours later the Tundra was parked under a tree in the corner of the lot. Maybe Joe thought I was not serious about purchasing the truck. I test drove it and looked it over. I told Joe I would return tomorrow with the check from my bank. I returned the next day, Joe said he would have the truck ready in 2 hours. The truck was not detailed and the rims were all damaged due to wheel acid. When I expressed my concern to Joe Burke he got defensive and said "the dents ect.. were there last night". Then as we are finishing the paperwork he tells me that he screwed the numbers up on my trade in so I will have to come out of pocket 40 dollars cash in the finance office. What a joke. The truck was delivered with no detail being done. But the biggest thing was the wheel damage done to all 4 rims from wheel acid in the detail shop. When I brought this to their attention the response was the wheels were already like that. This is a total flat out lie. Im in the process of obtaining the online photos of the truck to prove Im right. Then Joe Burke calls me Wednesday morning to arrange the dent removal, he then proceeds to ask me "Why did I complain to Sonny"? "She doesn't even sell cars". Then when I told him my reasoning for it and asked if he felt he did a good job he hung up on me. talk about a lack of professionalism. More

A new hybrid Visited Hendrick Toyota Scion Concord on a recent busy Saturday afternoon. Test drove 2 vehicles, a Prius and a Camry Hybrid and saw several others. Visited Hendrick Toyota Scion Concord on a recent busy Saturday afternoon. Test drove 2 vehicles, a Prius and a Camry Hybrid and saw several others. Brian Barry was our first contact by phone and we asked for him at the dealership. While Brian finished with a prior customer Mark Higdon assisted us. Both sales reps where helpful and informative. They showed a lot of patience answering our many questions and concerns and did not use high pressure sales tactics. We were able to negotiate a satisfactory price based on multiple internet sites and left with a new Camry Hybrid. We were pleased to discover both models do have a spare tire. While conducting our car search we learned some new hybrid models at other dealerships no longer include a spare tire or have space for them.. More

Great place to buy a car I've purchased 2 cars from them. Both times I told them exactly what I wanted. They searched their extensive dealer network and found the right car. I've purchased 2 cars from them. Both times I told them exactly what I wanted. They searched their extensive dealer network and found the right car. We agreed on a fair price, they had the car delivered here, and I went to get it. No high pressure dealing. Just a good experience. More

New Car for Daughter Showed up unannounced to look at a Prius for my daughter and was greeted at the door by Brian Barry. He took us on a couple of test drives and answer Showed up unannounced to look at a Prius for my daughter and was greeted at the door by Brian Barry. He took us on a couple of test drives and answered all our questions in a straightforward manner. When we noticed a part was missing from the car, he arranged to have it installed as part of the deal. I found the experience to be completely satisfying and suggest you ask for Brian if you want a no b/s approach to buying a car. More