Hendrick Toyota Concord

Just came to look at cars with my grandsons and here comes N When Ken Nance Approach me I was not intended to purchase a car. Even though I was ready to trade my car in for a new one. Ken was talking with me and When Ken Nance Approach me I was not intended to purchase a car. Even though I was ready to trade my car in for a new one. Ken was talking with me and being very patient . The experience I had with Ken was so professionally and fun. The grands was on their best behavior. I say I love my 2018 corolla . Thank you Toyota and thank you Ken Nance. See you on my next vehicle 🚗 More

Wonderful The help I received was excellent. They were fast and very professional. I enjoyed everyone that helped me. I felt like I was with family. The help I received was excellent. They were fast and very professional. I enjoyed everyone that helped me. I felt like I was with family. More

I had a very positive experience here at Toyota of Concord. Everyone i encountered at Toyota of Concord was very respectful, and professional. LaChrisha my sales person was also very patient, professional and Everyone i encountered at Toyota of Concord was very respectful, and professional. LaChrisha my sales person was also very patient, professional and kind. I chose Toyota because of the Consumer Report ratings. More

Great dealership and Shelly is awsome salesrep! It has been a pleasure to work with Shelly. She is humble and knows her stuff . Answered every question we had. Overall I had a plesent experience and It has been a pleasure to work with Shelly. She is humble and knows her stuff . Answered every question we had. Overall I had a plesent experience and the sales-manager gave me a good deal on the car. I definitely will be back again for another purchase in the future. More

Great friendly car purchase experience I was in market for about a month looking at cars online only. I was driving by this dealership and stpprd by - not with the intention to purchase Cam I was in market for about a month looking at cars online only. I was driving by this dealership and stpprd by - not with the intention to purchase Camry. Talking to Ken for about 10 minuets, I immediately decided to purchase at that moment. It was one of the best and smooth car purchase experience. More

Best car buying experience ever! Like most people, I have always hated the process of buying a new car. The back and forth "let me take this to my manager" game is just exhausting. Ho Like most people, I have always hated the process of buying a new car. The back and forth "let me take this to my manager" game is just exhausting. Honestly, I would rather have a root canal. So imagine my surprise to have actually ENJOYED the purchase of my new 4Runner. What was the difference? Ken Nance. Ken was patient and answered all of my questions when I was torn between an SR5, TRD, and a Limited. He spent the time explaining all of the options available and differences in the models. He never made me feel rushed or like I was bothering him with all of my questions and indecisiveness. When I finally made my decision, he made the "haggling" experience as painless as possible. The day I picked up my new Limited, he set up my Bluetooth, showed me how to use my remote engine start, heated seats (did I mention I live up north and traveled several hundred miles for this great deal), navigation, etc. We had fun setting my radio presets and discovering we had very similar tastes in music. Anyway, it was a great experience and I will definitely be going to Ken again in the future. Maybe next time it will be the TRD Pro I liked!! More

A Dream Fulfilled Once upon a time I went to the Toyota dealership to get a mud flap replaced on my Scion and came home with a RAV 4, my dream car! I've never liked tr Once upon a time I went to the Toyota dealership to get a mud flap replaced on my Scion and came home with a RAV 4, my dream car! I've never liked trading cars because the process has been lengthy and arduous, and I've always settled for a vehicle rather than going for what I really wanted! Not this time! Ken Nance and his team made things easy and FUN! Ken worked to get me the car I had always wanted at a payment to fit my budget. I love my RAV4! Whenever I'm ready to trade again, I'll call Ken Nance! More

Ken Nance Makes It Easy I actually flew from Dayton Ohio to Charlotte to get my vehicle. Ken was easy to work with and the process was smooth and easy. When the process was c I actually flew from Dayton Ohio to Charlotte to get my vehicle. Ken was easy to work with and the process was smooth and easy. When the process was completed Ken walked me through the new features of my 4Runner and helped me get my phone connected before I left. First rate sales guy at a first rate organization! More

“Very helpful and friendly” From picking me up at airport to helping me through the buying experience, couldn’t recommend Ken any higher! Bought a Tacoma SR5 and am very happy wi From picking me up at airport to helping me through the buying experience, couldn’t recommend Ken any higher! Bought a Tacoma SR5 and am very happy with purchase! More

The salesman had a smile and was very knowledgeable The salesman was very helpful and professional when selling the vehicle. He was courteous and attentive ,made it easier to make my decision on tradin The salesman was very helpful and professional when selling the vehicle. He was courteous and attentive ,made it easier to make my decision on trading my car. More