Hendrick Toyota North Charleston

Test Drive Coordination Failure - Rude Saleswoman I should have read the reviews first. Similar experience for a customer on 19AUG with this dealership. Called to schedule a test drive for a new La I should have read the reviews first. Similar experience for a customer on 19AUG with this dealership. Called to schedule a test drive for a new Land Cruiser. Called reception, they checked the stock number, verified it was there at the dealership, so I scheduled a test drive. Arrived at the dealership after talking with the sales woman Katrina on the cell on the drive over. She took our information after a brief wait in the lobby, and then let us know that the vehicle was not there. The GM had it on a trip out of town, but we were welcome to come back in a few days. Very matter of fact, no apology. I said that she could have told me that on the phone to save me the drive over. She then made some comment about my rudeness and stormed off to the business office leaving my wife and I in the lobby. I was also surprised that after her outburst, the other employees in the lobby ignored the situation. No manager came to see what was going on. I carried our granddaughter out to the car while my wife went back in to talk to the people at the front desk - the two employees there didn't care. They certainly weren't busy, we were about the only customers there at 1:30pm on 25OCT19. Must have been 10-12 salesmen on the curb when we drove up. We have been Hendrick customers since we first moved here in '03. We've purchased several cars from their Volvo, GM, BMW and Honda shops. First visit to their Toyota shop. We will go elsewhere if we decide on the Land Cruiser. CDR & Mrs W.S. Smith, USN (Ret) More

The staff did an Amazing job helping meFind a car in my The staff did an Amazing job helping me Find a car in my budget and very friendly the whole time! Very thankful for them making me have such an amazi The staff did an Amazing job helping me Find a car in my budget and very friendly the whole time! Very thankful for them making me have such an amazing car buying experience! More

Bad Initial Experience Called ahead to set up an appointment for a test of a new Land Cruiser listed on their website. Appointment was confirmed over the phone for later th Called ahead to set up an appointment for a test of a new Land Cruiser listed on their website. Appointment was confirmed over the phone for later that same day. Drove 45 minutes to the dealership, showed up on time, then I was asked by the salesperson to wait in the lobby. About 15 minutes later the salesperson returned to inform me that they had no Land Cruisers to test drive...oops. Bare minimum apology offered, and they never followed up with me (few weeks out now). I'm a 38yo local professional, it was a legitimate interest in the vehicle, and I wasn't throwing up any red flags that I can think of. I think they just goofed, then didn't recover or follow up well. Small issue for me, but makes me wonder how they would handle bigger issues for folks considering buying a vehicle from them. This was a very limited interaction, so take it for what it is worth. Maybe just a bad day. Systems/Communications issue probably more than any individual, but frustrating nevertheless. More

Looking for a Tundra We were looking for a used Tundra and Lindsay Pushic was amazing. She was very nice, up beat, and very well informed. She listened to what we wanted We were looking for a used Tundra and Lindsay Pushic was amazing. She was very nice, up beat, and very well informed. She listened to what we wanted and showed us what they had that matched our requirements. She was also well versed with the Tundra and answered all of my technical/specification questions. A true please to work with. More

used car purchase Purchased 2015 hyundai. It was an excellent experience with all the people I worked with. Everyone was honest and very forthcoming about every step o Purchased 2015 hyundai. It was an excellent experience with all the people I worked with. Everyone was honest and very forthcoming about every step of the purchase process.. I would like to compliment Danny Marflake and Torrey in finance for their considerate appoach to everything. Everything I asked for they accommodated me. I would also like to single out the Hendrick Toyota of Charleston website. This has been the most helpful part of the buying process because all the information was there. The pictures extensive and accurate. The car information was all correct. Finally I liked that they included the names of and pictures of all their staff. I would buy a car from this dealership any time More

Camry sale CHARLENE was an angel to work with! She throughly went over every aspect of this transaction and made sure I understood everything about my new auto. CHARLENE was an angel to work with! She throughly went over every aspect of this transaction and made sure I understood everything about my new auto. I would work with her again in a heartbeat. There was also a gentleman who worked with CHARLENE and I but unfortunately I don’t remember is his name (Peter maybe?). I feel sure that CHARLENE would know. Please ask her because he was wonderful as well! More

Outstanding sales and finance people Sean had only worked for this dealership for three weeks, but was very knowledgeable with features and honest with his answers. Great guy! Rhiannon se Sean had only worked for this dealership for three weeks, but was very knowledgeable with features and honest with his answers. Great guy! Rhiannon set up my sales visit and checked back later to ensure I had a good experience. Corey was very nice as well! More

Salesman and our finance guys were very helpful This was our first time leasing and Bob Bayruns was very helpful and informative. He helped walk us through the whole process. Our finance person was This was our first time leasing and Bob Bayruns was very helpful and informative. He helped walk us through the whole process. Our finance person was also very helpful and informative. More

Maintenance and device care I don’t like buying car from them we cancel a service and suppose to get money back from them but they don’t pick up the phone or when u come they act I don’t like buying car from them we cancel a service and suppose to get money back from them but they don’t pick up the phone or when u come they acting all rude and stuff I would never recommend anyone to buy car from them if u wanna lose lot of money buying ur car then be my guess but is beat if u buy car from different place there a lot of car u can buy just made sure not this one good luck everybody More

Great experience My Toyota service center in SC. For future purchases and help for all Toyota needs. Updates and service reminders keep my life more simple as I age. T My Toyota service center in SC. For future purchases and help for all Toyota needs. Updates and service reminders keep my life more simple as I age. Thanks More